Luke Jennings Tree Surgery Ltd

lukejenningstreesurgery.co.uk

Luke Jennings Tree Surgery Ltd Reviews

Excellent rating
4.6
51 reviews Verified
Luke Jennings Tree Surgery Ltd
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Reviews ( 51 ) 4.6

Vivien Walton
Vivien Walton
2023.08.12
Pete Giddings
2023.05.05 2023.05.05 | United Kingdom
Eucalyptus tree tamed! We used Luke a few years back to deal with some overgrown conifers and were happy to ask him to come and cut back a very mature eucalyptus tree. Luke and his team did an excellent job shaping the tree, working efficiently and courteously from start to finish. Good clean up as well. No hesitation in recommending !
philip Horsley
philip Horsley
2023.01.17
Helpful, excellent service
anne gilbert
anne gilbert
2022.11.20
Positive
Professionalism
Punctuality
Responsiveness
Value
Luke and his team removed a dead walnut tree and cut back a large conifer for us. From start to finish the whole team were professional, friendly, punctual and polite. The work was carried out to the highest standards, with minimum disruption. The team did an outstanding job, and the clean up afterwards was also excellent, with the whole area cleaned and tidied, down to clearing the remaining sawdust. I am delighted with the service we received and would not hesitate to recommend the team. Thanks Luke.
Reply from Luke Jennings Tree Surgery Ltd 2022.11.25
Thank you for the great feedback Anne, it was a pleasure working for you from the whole team of Luke Jennings Tree Surgery.
Lauren West
Lauren West
2022.11.17
Positive
Professionalism
Punctuality
Quality
Service with a smile, tree was down in no time with minimal mess. Couldn't recommend more highly!
Reply from Luke Jennings Tree Surgery Ltd 2022.11.25
Thank you for your 5 star review Lauren, it was a pleasure working for you, glad you were ahppy witrh the tree work undertaken, Regards Luke Jennings Tree Surgery.
Howard Hill
Howard Hill
2022.09.26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
From start to finish, can’t recommend Luke and his team enough. Arrived on site, on time and were very polite and professional. The team did an outstanding job to the tree, and left the whole site clean and tidy. Whole team were highly skilled and safety was their number one priority. Would have definitely have Luke Jennings Tree Surgery back again for future tree work!
Aidan Barrnes
Aidan Barrnes
2022.09.10
Wasted my entire day. Had to take a day off work to wait for them to show up for a quote about a tree and he never showed up. Ignored all texts and calls. What a waste of time.
Reply from Luke Jennings Tree Surgery Ltd 2022.09.11
Hi Aiden. We have no record of calls, texts or emails from you on our system using the name ‘Aiden Barrnes’. Please email us your correct full details and we can see if we have made a mistake. We always follow up on all our enquires and if we can no longer make an appointment we notify the customer as soon as possible.
Ade Dummy
Ade Dummy
2022.09.10
Never bothered to show up
Reply from Luke Jennings Tree Surgery Ltd 2022.09.10
Hi Abe, You must have us confused with other company. I don’t recall you any enquires from yourself. Email me personally with your address and I will check if we have made a mistake.
Excellent tree surgery services at really competitive rates I can wholeheartedly recommend Luke Jennings. Not only was his quote very competitive as compared to other local tree surgeons, he was efficient, tidy and very friendly. What made him stand out from his competitors is that he started by saying that he'd save my tree and cut it back sympathetically, whereas his competitors wanted to cut it down because that would've earned them more than just pruning it back. Luke and his guys worked around our builders, who were also on site on the same day, and left the site near and tidy. Luke Jennings tree surgeon every time!
Ray Coleman
Ray Coleman
2021.08.07
Positive
Professionalism
Quality
Value
I heard them working in a garden near me. I was very impressed with the way they were working together. I asked for a price and they came the following week. Despite the wind and heavy showers they completed the job in record time. I was pleased to get some chipping too. 10/10
Jon B
2021.07.16 2021.07.16
Great service as always Great service for small job to clear front garden and plant some new shrubs. Ontime and on budget.
Joanna Taylor
Joanna Taylor
2021.06.02
Positive
Professionalism
Quality
Responsiveness
Value
Luke and his team were superb, really professional, quick and cost effective. They tided up, left the place looking like they had never been! Totally recommend them.
Romina Bertossi
Romina Bertossi
2021.05.21
Professional and friendly
MH Gmail Account
MH Gmail Account
2021.04.27
Critical
Responsiveness
Looked at the reviews and hubbie agreed day and date 2 weeks in advance so he could book unpaid leave to have a tree crowning done. Night before due day had not heard anything so text Luke. Reply was their current job was possibly running a day over and if Saturday would be ok. We were home so humbly agreed. Disappointed we only found this out by calling too. Saturday morning, no confirmation call by 9 am so again texted. Were told there was attempted break in at lock up to deal with but will update us by 10 am. We had no contact since. We have proof of texts throughout and disappointed out of pocket a days wage in these difficult financial times for us and possibly others too. Such a shame.. review based choice.
Michael Michael
Michael Michael
2021.03.24
Absolutely fantastic company cannot go wrong in using Luke and his team. My tree surgeon for life!!!!!
Reply from Luke Jennings Tree Surgery Ltd 2021.03.25
Thanks Michael that’s very kind. Happy to carry out the work for you. See you in a couple of years 👍🏻
M Ruggiero
M Ruggiero
2021.03.13
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
On time, were very professional and polite. Tidied up after they had finished. Very happy with the work carried out. Would highly recommend. Would use again.
Spa K
Spa K
2021.03.11
Critical
Professionalism
Punctuality
Time wasters! They didn't show up to give quote. They texted 25 mins after appointment time to say they would come next day instead. Next day when they didn't show up I texted them after an hour. They texted back saying they would arrive in 15 mins. They didn't show up. They have responded to my review claiming they did arrive in 15 mins. I was outside fixing my fence. I was looking for them. If they had arrived (1) I would have heard and seen their vehicle and (2) they would have seen me. Yes they did phone but I was outside fixing my fence so I did not have my phone with me. I texted them after 2 hours and told them they had wasted 2 afternoons and I no longer wanted a quote. They didn't even bother to respond. Yet here they claim they are not time wasters. Perhaps I am the only person they have treated this way. All I know is they did and I would never recommend them.
Reply from Luke Jennings Tree Surgery Ltd 2021.03.10
This is slightly unfair as you can see from all our reviews we are not time wasters and that we are very good at what we do. I did turn up when I texted today to say I would be 15 mins, I didn’t get a reply from the door then I phoned twice with no answer. We are very busy at the moment so struggle to stick to times during to the nature of of our job. Thank you.
Joseph Weston
Joseph Weston
2021.01.04
Great guy and great team relly helpful. Couldnt ask for better service.
V P Fairbairn
V P Fairbairn
2020.10.21
Positive
Professionalism
Punctuality
We engaged Luke and his team to remove 2 very large conifer trees. He did an excellent job and we are total pleased with his work. Very professional. Arrived on time and completed the work in a timely manner and removed all of the trees as requested. The team cleaned up and we couldn't have been more pleased with the work. Very good price for the work carried out. I would highly recommend this companies services.
Ben Holmes
Ben Holmes
2020.08.27
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I would highly recommend Luke and his team. They removed 7 large and unruly leylandii from my garden including stump removal - giving me a large part of my garden back. The team were very professional, quick and extremely tidy. There was no damage to any other plants and the garden was left immaculate. I couldn't believe how quickly they powered through the job the guys are real machines! Cheers Luke.