Verified Company
Please tape boxes shut for delivery services so we know they haven't opened it. I just got an order and won't eat it because it looks like it had been opened.
Reply from Luca Pizza di Roma
2025.10.03
Thank you for your feedback, Robby. We’re sorry to hear about your experience with the delivery. Your suggestion to tape the boxes shut is a great idea, and we’ll definitely look into implementing that to ensure our customers feel confident in their orders. We appreciate you bringing this to our attention and hope to serve you a better experience next time.
First, I want to say I love the food here! I love coming to this particular location because its convenient and few of the older gentleman that works there always makes my day. However I will say the last couple of times iv been here, iv been given terrible service with eye rolls especially from this one particular young female. I understand the first time she may have been having a bad day, but twice? It literally brought my mood down for the day. I've worked in customer service my whole life and I understand some circumstances can be difficult, but I promise I wasn't one of them. Please tell your team to treat people with better respect. If this continues, there are other food places in the food court.
Reply from Luca Pizza di Roma
2025.07.24
Mindy, we're thrilled to hear that you love our food and enjoy visiting our location! It's wonderful to know that our team has made a positive impact on your day. However, we sincerely apologize for the service you experienced during your recent visits. We appreciate your understanding and feedback, as it helps us improve. We'll certainly address this with our team to ensure everyone feels respected and valued. Thank you for being a part of our community and for supporting local! We hope your next visit is even more enjoyable.
The staff working at the delivery point is very bad, they are absolutely not interested and make us wait for a long time and we are late in delivering to our customers.
Reply from Luca Pizza di Roma
2025.05.14
We sincerely apologize for the experience you had with our delivery staff, Beta Mobile. Your feedback is crucial to us, and we understand how important timely service is for your business. We are committed to improving our operations and ensuring that our team provides the level of service you expect and deserve. Thank you for bringing this to our attention, and we hope to serve you better in the future.
The food really good. The price was even better. I paid less for more and better food than the rest of our party who went to other places in the food court. One of the others in our group paid 3 times more than me for less food that they could not eat. Will definitely be coming back to eat here again.
Reply from Luca Pizza di Roma
2025.05.21
Steven, your fantastic review truly makes our day! We're thrilled to hear that you enjoyed the delicious food and found great value at Luca Pizza di Roma. It's wonderful to know you had a better experience than your friends at the food court! We can't wait to welcome you back for more tasty meals. Thank you for being part of our community!
The food was displayed & ready to pick from. It looked good but for my first time I wasn't super impressed with the taste.
For ann Italian place it's missing salty & garlic flavor.
The place is a little outdated & could use a good deep cleaning to the tables , blinds & restrooms.
The guy that served us was very kind, knowledgeable & friendly.
Looks like sunday's are closed right now due to needing employees.
We came about 1pm. It was not busy at all for a Wednesday.
Reply from Luca Pizza di Roma
2025.03.27
Thank you for sharing your thoughts, Elsie! We're glad to hear you enjoyed the presentation of our food and that our staff made a positive impression with their kindness and knowledge. We appreciate your feedback on the flavors and cleanliness, as it helps us improve. We're always striving to enhance our offerings and create a welcoming environment for our guests. Your insights are invaluable, and we hope to serve you again soon with an even better experience! Thank you for supporting local!
Good 👍🏻
Reply from Luca Pizza di Roma
2025.02.03
Grazie, Sidahmed, for your positive feedback! We're glad you enjoyed your experience at Luca Pizza di Roma. If there's anything specific you think we could do to make your next visit even better, we'd love to hear your thoughts. Your insights are invaluable to us!
Always a good choice. Love the pepperoni stuffed Breadsticks, Pizza, and Calzone's.
Reply from Luca Pizza di Roma
2024.05.20
Hey Kevin, thanks for the awesome review! We're thrilled to hear you enjoy our pepperoni stuffed Breadsticks, Pizza, and Calzone's. We love having you as a customer and can't wait to see you again soon!
Edit: I was effectively overcharged and mostly-refused service because I showed up in uniform for lunch. I just wanted lunch. Good god.
Reply from Luca Pizza di Roma
2024.05.09
Dee, thank you for taking the time to share your experience with us. We apologize for the negative experience you had at our location. We are constantly striving to improve and we hope to have the opportunity to make it up to you in the future.
The best pizza ever. Reminds me of home. The east coast. Love love love Luca pizza. Great people. Great service, great food! You will not be disappointed!
Reply from Luca Pizza di Roma
2024.03.11
Hi Amy! Thanks so much for the awesome review! We're thrilled to hear that our pizza reminds you of home and that you had a great experience with our team. We appreciate your support and can't wait to have you back for more great pizza!
Authentic Italian food is hard to come by now-a-days with food quality being cheapened by processed food industries to sava a dime....
This place is homemade in house and quality for a very small little place with a simplistic menu/with variety of options. It is the only place my mom, boyfriend, & I all love going to and spending money to eat at for quality food at amazing prices. It is clean, very friendly, and a relaxing casual atmosphere. 🥖🧀🍕🥗🍝🍰🥐
(Just fyi we are foodies who also back home come from a very well known family farm of great cooks and bakers... so we know food!)
There is no reason this place should have less than 5 stars for how amazing the servers, & quality is!
We love dine in, take out, and delivery if it is available!
Reply from Luca Pizza di Roma
2024.02.14
Hey Lyndsay! We're so glad to hear that you and your family enjoy our authentic, homemade Italian food. It means a lot to us that you appreciate the quality and variety of options on our menu. We're also happy to offer dine-in, take-out, and delivery options for your convenience. Thanks for the 5-star review and for supporting our small, family-owned pizzeria! 🍕🥖🍝
