London City Bus Tours Reviews

Good Morning Kristin,

We’re very sorry to hear about your disappointing experience. Please accept our apologies for the frustration you and your party felt during your London layover. We want to clarify that we are a ticket re-seller, not the tour operator, and we don’t control the routes or stops - However, we want to ensure that customers receive the tour that they were promised, and we understand how important it is to see the sights you planned.

We’d like to help you get this resolved directly with the operator. Please email us at: info@londoncitybustours.com with the following information:

1. Booking reference
2. Date
3. Where ticket was purchased
4. Name of the company that appears against the charge on your bank statement
5. Name of the Bus Tour operator you were travelling with
5.Brief description of what happened

Once we have received this information, we’ll forward your message to the correct operator for a proper review and resolution / refund.

Thank you for letting us know, and again we’re sorry for the poor experience.

Kind Regards

Richie

Good Morning Jenna,
Thank you so much for sharing your feedback! We’re thrilled you and your family enjoyed the night-time open bus tour and the commentary. It sounds like you had a special, private experience, what a great way to see London. Safe travels and see you again soon!
Best Wishes
Richie

Good Morning Belen
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the driver and guide London Highlights tour, and that James helped make it special with his expertise. It was a pleasure hosting you, and we’d be delighted to tailor any future trips just as you’d like. If you ever need us for a company or personal event, please don’t hesitate to reach out. We look forward to seeing you again!
Kind Regards
Richie

Good Morning Liz,
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the tour, the engaging commentary, and the flexibility to adjust your booking at short notice. It’s great to know you found the Christmas lights and London’s history both fascinating and comfortable, even in a busy city.

We’re proud to be a reliable, welcoming option for exploring the festive sights, and your kind words mean a lot to us. If you’re ever planning another London visit, we’d be delighted to welcome you back.

Best Wishes

Richie

Good Morning Trina,
Thank you so much for your kind words! We’re thrilled to hear that your school trip was engaging and that Michael brought the information to life for your group. It’s great to know that our flexibility and private tour approach met your needs and that you found the experience worth booking privately.

We’d love to welcome you back for future adventures and can tailor itineraries to any new interests your group has.

Kind Regards

Richie

Good Morning,
Thank you for your 5 star google review. We're pleased that you enjoyed your recent experience with London City Bus Tours. Looking forward to seeing you again in the near future.
Kind Regards
Richie

Good Morning Suresh, Thank you for your 5 star review. We’re glad to hear that you enjoyed your London Bus Tour. We look forward to welcoming you back soon. Enjoy the rest of your time in London.

Good Morning Jenifer,
Thank you very much for your great Google review. We are pleased that you enjoyed your recent Open Top London Bus Tour. It certainly sounds like you had the weather on your side ;)
Wishing you a great Christmas & New Year
Best Wishes
Richie

Thank you for your recent 5 star Google review. We are glad that you enjoyed your recent London City Bus Tour. We look forward to welcoming you back soon.

Hi Kasia, I'm thrilled to hear you had a fantastic experience with London City Bus Tours. It sounds like you enjoyed some of London's most iconic attractions — what a memorable trip! Thank you for sharing your positive feedback, and I hope you have many more wonderful adventures ahead!

Good Morning Carol,

Thank you for your 5 star Google review. We're pleased that you enjoyed your London Bus Tour, and had a great time on your visit to London.
We look forward to welcoming you back in the near future.
Kind Regards
Richie

Thank you so much for your kind words! We're thrilled to hear that you enjoyed the bus tour and found the audio accompaniment helpful. We appreciate your feedback and hope to see you again on your next adventure
Best Wishes
Richie

Good Morning Younus,
Thank you for leaving your 5 star Google review. We're pleased that you had a great time on your London Bus Tour. We look forward to welcoming you back in the near future.
Best Wishes
Richie

Good Morning Sylvie,
Thank you for your 5 star review. We're pleased that you enjoyed your London Bus Tour, and that we were able to be part of your day in London.
We look forward to welcoming you back soon.
Kind Regards
Richie

Good Morning Ann,

Thank you for your review. We’re sorry to hear about your experience. As a reseller agency, we facilitate bookings for the bus tours but do not operate them directly, and we do not employ any sales staff at Westminster Bridge. We appreciate your feedback and will pass it along to the tour operator to help improve their service. If there’s anything else we can assist you with, please let us know.

Kind Regards
Richie