Verified Company
They gave me chicken when I requested veggie, I told him twice and he still made it chicken and laughed. I got home and had a bite and it had chicken, I called to inform and they laughed saying we don’t have time. customer service id so bad. not impressed. need to think about their recruitments
⭐️⭐️⭐️⭐️⭐️ Taco Bell on Main Street in Greenwood, IN
We accidentally ordered through the app at this Taco Bell instead of our local one in Columbus, and since it was an inside order, we couldn’t cancel. It was around 5:30 p.m., right in the middle of rush hour, but we decided to make the 40-minute drive anyway.
The lady I spoke to on the phone was as sweet as can be — she said they’d wait to make our food till we got there just in case we hit traffic. When we walked in, they greeted us with smiles and jumped right on it like we were family walking through the door. The manager even came out to say she held off making it so everything would be fresh.
They made our food perfect and even gave my whole crew free desserts for driving so far — and none of this was their fault! You just don’t see customer service like that anymore. This crew went above and beyond, and they deserve all the praise. 🌮💜
This is my first time complaining, and I won’t be back. I was hoping this would be corrected or management would make sure people are getting what they paid for. I was wrong. The photo speaks for itself. All I wanted was my Crunchwrap and potato tacos, not 25% of the food I order. I paid 100% of the price and got 25% of the food….
