Verified Company
Got the chili dog meal and the crispy chicken meal. The chicken wasn't all that good. They only been opened for 15 minutes. I thought it would be hot and fresh but not the case. The chili dog meal was pretty good. I personally didn't care for the fries or onion rings but everyone else liked them.
Reply from Sonic Drive-In
2026.05.18
Angela, consistently serving hot, fresh, and high-quality meals right from the moment we open is our top priority! We are glad you enjoyed the chili dog meal, but we are sorry the chicken and sides didn't reflect the delicious standard we aim for. We've shared your feedback with the team so they can review our cooking and preparation guidelines, and we hope to welcome you back for a five-star trip next time!
Took almost 20 minutes to get our mobile pick longer than the quote, no big deal. The bread on the cheese toasties was cold and I didn't get a slushie or straws for other drinks. 15 minutes later. I still have none of that. Also no napkins and one spoon for 2 blasts. Another 10 minutes and I went up and asked. They looked at me like I had grown a second head. I just demanded the napkins, spoon and straw. Will do a charge back.
Reply from Sonic Drive-In
2026.05.19
We’re sorry for the frustrating wait, Tyler. We always strive to serve up hot, delicious food alongside everything you need to enjoy your treats. Thank you for sharing your experience so we can keep improving. We’ll make sure your feedback is reviewed by the appropriate team.
I had a terrible experience at this location. I placed an order on the app and waited 25 minutes, only to watch three cars and two walk-in customers who arrived after me get served first. When I finally went to the drive-thru to request a refund, the staff completely ignored my request. Instead, they handed me cold food and offered a free drink for my next visit. Horrible customer service. Do not visit.
Reply from Sonic Drive-In
2026.05.19
Providing helpful, attentive service is just as important as serving up great food, Richard. We are sorry your visit didn't reflect the warm hospitality and seamless app pickup we aim to deliver. Your comments are being forwarded to the team to review our guest care guidelines and digital order flow. We hope you'll give us another chance down the road.
First time I’ve been to this location. Ordered one single cherry limeade at 7:06. It’s now 7:26. They’ve been cranking out the drive through, though. Who knows, maybe when you read this I’ll still be sitting here 🤷♂️
Reply from Sonic Drive-In
2026.05.11
Speed is a huge part of the SONIC experience, and we’re bummed we kept you waiting, Conor! We're working with our team to speed things up, and we hope we can provide you with a much faster run next time.
Super slow service. Ordered two drinks, 15 min wait and counting
Reply from Sonic Drive-In
2026.05.11
Speed is a huge part of the SONIC experience, and we’re bummed we kept you waiting, Bryan! We're working with our team to speed things up, and we hope we can provide you with a much faster run next time.
Waited over 30 minutes for food only for people who arrived well after us to get their food before us. Unacceptable
Edit after 50 minutes I had to stand in the door until someone finally talked to me to get my food it was cold so who knows how long it had been done.
Reply from Sonic Drive-In
2026.05.05
Speed is a huge part of the SONIC experience, so we’re truly sorry for the long wait! Waiting 50 minutes is far beyond our standards, and we’ll be sharing this with our team to work on speeding things up. We hope to provide you a much better run next time.
Last week the food was soooo good. So I stopped by again today (04/27/26 shortly after 9 p.m)My chicken bites and fries tasted old and was hard. Such a disappointment.
Reply from Sonic Drive-In
2026.04.29
Courtney, we’re sorry to hear your meal didn’t meet expectations. Thanks for taking the time to let us know—your feedback will be shared as we continue working to improve.
Great experience and great food. Really enjoyed the strawberry lemonade
Reply from Sonic Drive-In
2026.04.28
That is fantastic to hear, Tim! There is nothing quite like a strawberry lemonade to hit the spot, especially when paired with a great meal. We are glad our team delivered a wonderful experience for you. We’ll be sure to keep the lemons squeezed and the strawberries ready for your next visit!
They were out of what I ordered
Reply from Sonic Drive-In
2026.04.27
We are genuinely sorry that we were out of your favorite item during your visit, Roberta. We are working hard to keep our inventory fully stocked, and we hope you will stop by again soon so we can serve you exactly what you are craving.
Have to give it a star to rate it. Won't ever go back.
Reply from Sonic Drive-In
2026.04.22
We value your feedback, Dale, and we're sorry to hear about your experience. We're sharing your comments with the appropriate team to ensure we provide better service for our guests. We hope you'll consider giving us another chance in the future.
In my not inconsiderable life, this was actually my first time trying Sonic, as I have never lived close enough to a location before.
I ordered an All-American Dog, small Ched ‘R’ Peppers and a Large Fritos Chili Cheese Pie.
All of the food arrived basically cold.
The All-American Dog was substandard, I have had far better hot dogs from carts on the side of the road.
The Sonic Fritos Chili Cheese Pie was something I have always wanted to try and now I don't know why. Microwaving some canned chili with cheese and Fritos is far from rocket science, something I have done many times and the result is far better than this.
The Ched ‘R’ Peppers were actually quite good, definitely better than anything else I got. Cheddar cheese rather than cream cheese which is often used for reasons I don't understand. On there OWN I would rate these 4-5 stars, better than the microwave variety.
Reply from Sonic Drive-In
2026.04.27
Hot and fresh is the only way to enjoy SONIC, and we’re truly sorry your orders wasn’t up to our usual standards. That’s definitely not the way we want your first visit to be! We’re working with our team to make sure every item is prepared perfectly and delivered at its best. We look forward to serving you a much better meal next time.