Verified Company
Ezra was AMAZING, helped install my new battery and was very kind. Dee, however, at the front desk was VERY unprofessional, rude and demeaning. He was inhaling a cheeseburger when I walked in the door to begin. And then proceeded to laugh at me, multiple times, when I didn't know a question he asked, basically calling me dumb. He also straight up said "No" and laughed again when I asked him about helping with my battery installation, even though I had called day prior and was told they would assist. He then overcharged me which Ezra, who ended up assisting me with my battery since Dee said he "wasn't going to" , ended up catching and correcting for me, out of professionalism, kindness and integrity. Overall, I would give Ezra a 5 star review and Dee 0 star, and honestly really look into his customer service skills. Ezra definitely ended up saving the day and turning my stressful week into a MUCH better one. Thank you Ezra!!
Need to improve customer service
Reply from O'Reilly Auto Parts
2026.07.16
We're sorry for your experience. Professionalism is something we expect across every O'Reilly Auto Parts location, and that means accurate parts lookup, useful diagnostic assistance, and courteous service from start to finish. We'll address this with the team here. O'Reilly Auto Parts
Terrible Customer service
I was lied too the customer service is awful ghetto people who have no business being the face of any store… tried to support my local store by buying my brake equipment from them, they had brakes no brake parts , said they could order them had me waiting hours to be told they don’t have the parts, I will never waste my time or money at this location a person named Victoria is who had the bad attitude and the person lying to the customers , I’m an electrician so the trucks need servicing regularly so we need people who provide the correct parts in a timely manner, and this is never the case at this location
Date of experience: 04 May, 2026
Date of experience: 04 May, 2026
I've been to a lot of auto parts stores in Indianapolis and this O'Reilly was by far the best store I've been to in a long time. The guys working there was very knowledgeable about the parts I needed for my 82 c-10. Very friendly and they would go out of there way to help me. Im sure they would u too. Autozone across the street everything I go in there they have these kids talking loud as he'll on there cell phones hitting the keyboard tring to put a part number in and if u dont have a part number forget about it. It's just night and day difference between the stores.
Franklin at this location at O’Reilly’s is the GOAT. While the other place was closer it is so worth the drive to get someone who can give you advice and knows exactly what part is needed. His confidence and the fact that they always have the stuff I need in stock make this the choice. In fact his service made such an impression on my son that he still cannot stop taking about him and wants to work there now. This is what makes a place great - the people.
Typical O'Reilly auto parts, slow as it get stopped by to get a gallon of washer fluid and there was only one person in line, "2 guys trying to do an exchange" I stood there waiting for about 3 minutes as I watched 2 or 3 other employees hanging out near the back door smoking. I got tired of waiting so I put the washer fluid back and left. I know working at an auto parts store is a crappy job but you agreed to work there. If it was just the one dude by himself I would have waited but the guys in the not doing a damned thing is what pushes it over the top. I am not going to support a store that lets the employees just hang out and help customers. That day "Saturday January 3rd" you lost the sale of a $6 bottle of washer fluid, not much. But I do all my own maintenance, detailing, and repairs on my truck and my family's vehicles so you lost all that income as well. Hire people who want to work.
In response: the guy at the cash register was friendly and greeted me but that doesn't matter much when the other employees don't actually work.....
Reply from O'Reilly Auto Parts
2026.01.05
We’re sorry about your poor experience at this location, Chris. We strive to be friendly and attentive to all customers who walk through our doors and we hope to fix this issue and serve you better in the future. - O'Reilly Auto Parts
