We're glad to hear you enjoyed our pizza and soup, especially the Lobster Bisque! We strive to provide quality food at competitive prices. Thank you for your positive feedback and we look forward to serving you again soon.
Denisa Laffin2024.03.14
We’ve been to this place several times and loved it in the past, but yesterday was a disaster, very disappointing and we fill like we were ripped off! They were out of practicality everything! They served my half of chicken salad on the smallest sliced half of regular toasted bread instead of the bun it was supposed to come on, as well as my husband’s cheesesteak sandwich on the same bread with one thin and rubbery pieces of steak that he did not like. My husband was obviously not full off that tiny piece of nothing, so I went up to get him a chicken salad sandwich and spend another $10+ in addition ti the almost $30 we spent to have an actual meal, but guess what…. They couldn’t make it because they was completely out of bread then…..The potato soup was awful as well, so we couldn’t even fill up on that to compensate due the tiny sandwich that tgey gave us….This was very disappointing and we want our money back! We will never return again! All the other customers were upset and complaining as well! We should’ve known not to stay and eat when there was literally a few people in there and that place is normally jammed packed! They needed to close their doors instead of ripping people off!!!!!!
We're truly sorry to hear about your recent experience. It's disappointing to learn that we fell short of your expectations, especially considering your past positive visits. We take your feedback seriously and will use it to improve our service and food quality. We understand your frustration and we're committed to making things right. Please share more about your experience at newks.tellusdirect.com so we can address your concerns directly. Thank you for bringing this to our attention.
Collette Chatterton2024.03.09
The last three times we've gone there they have been out of chicken. Two times salmon and beef. The most recent was chicken, salmon, stuff for salads, and no pizza boxes. We loved the Greenwood, Indiana location since they opened. Though quality control has always been an issue. They really lost me when they quit making their own pizza crust. The premade stuff just isn't as good. We continued to occasionally go because my husband was ok with the new crust. But when they don't have any ingredients, they can't even make what you want. We simply quit going.
Thank you for your rating. We're always striving to provide the best experience for our customers and your feedback is valuable to us. We hope to serve you better in the future.
Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
Broderick Sasse2024.01.29
Really feel as if there’s a failure with management. Used to really love eating here and the atmosphere it provided. However, since recent management changes I’ve just not been able to enjoy myself. Would not recommend until problem is resolved.
We're sorry to hear that you had a bad experience! 100% guest satisfaction is our top priority, and we apologize if that wasn't your experience with us. Please go to newks.tellusdirect.com and fill out the short survey there, so we can look into this further.
Thank you for your rating! We're glad to hear that you had a positive experience. We're always striving to improve, so we appreciate your feedback.
Laura N2024.01.27
I visited one of these in Mississippi and loved the chili so much that I did a Google search and was very excited to find a Newk's Eatery in Greenwood!
This time around, I went with a friend who got the half sandwich lunch pairing of the chicken bacon club -sans tomato- and the Mac n Cheese.
They really enjoyed their lunch. A lot.
Lol.
We already know that I love their chili, but, yes, it did not disappoint! I got it loaded as that was how I received it in Mississippi and wanted the same experience.
Although Indiana is way more generous with the jalapeños and I actually had to take a cpl out.. yeppers, I was a total wiener biscuit, lol!
I look forward to returning and trying a few more things.
Thank you for your rating. We're always striving to provide the best experience for our customers and your feedback is valuable to us. We hope to serve you better in the future.
Thank you for your feedback. We're always striving to improve and your input helps us do that. We hope to have the opportunity to serve you better in the future.
We're glad to hear that you had a positive experience. Your feedback is greatly appreciated. Thank you for the 5-star rating!
Josh M2023.10.15
I ordered two pizzas for delivery and upon opening the boxes, both pizzas were not even close to the pizzas I ordered. Then I received a cookie cutter email response saying that they will learn from my feedback. That doesn't put the money I wasted on something that I literally threw away and didn't eat any of back in my pocket. First and last time ordering from here. Thanks for literally nothing!
We're sorry to hear that you had a bad experience! 100% guest satisfaction is our top priority, and we apologize if that wasn't your experience with us. Please go to newks.tellusdirect.com and fill out the short survey there, so we can look into this further.
Patrick D. Wong2023.10.03
Water and packaged bread sticks were okay. Charged more than the published price. Newks Q sandwich all of the chicken was dried out and over cooked the bacon on it was way undercooked, bread was hard. Staff did not know the menu.
This place has really gone downhill.
I cannot recommend any of the food nor can I commit to ever returning.
We're sorry to hear that you had a bad experience! 100% guest satisfaction is our top priority, and we apologize if that wasn't your experience with us. Please go to newks.tellusdirect.com and fill out the short survey there, so we can look into this further.
Megan Doyle2023.10.01
Our food was delicious, but I noticed that one of women who was cooking food, went into the restroom with her apron on and returned to the kitchen with that same apron on after using the restroom and started preparing food again. I also saw a young man texting on his cell phone with gloves on that are used to prepare food he was while preparing food. The restrooms were a wreck with paper towels thrown all over the floor. What was most disappointing was all of the staff standing around talking to each other and texting on their phones in the kitchen area during down time. The only employee who was keeping busy the entire time I was there was a really nice older lady with red hair. She was cleaning off tables, sweeping floors, and being so friendly when she brought us our food. This lady was so professional I think the younger people who work there should watch and learn fantastic customer service. I’ll give 5 star’s customer service just because of this amazing lady.
Thank you for your rating. We're always striving to provide the best experience for our customers and your feedback is valuable to us. We hope to serve you better in the future.
We're sorry to hear that you had a bad experience! 100% guest satisfaction is our top priority, and we apologize if that wasn't your experience with us. Please go to newks.tellusdirect.com and fill out the short survey there, so we can look into this further.
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