Verified Company
Lisa and Erica are the best! They very quickly fixed a the problem of a broken frame for my dad on a holiday weekend, 30 minutes before close. We were going to have to order a replacement, and they found a frame that fit the lenses, so we didn't have to go all weekend without glasses. Thank you!! Highly recommend these problem solvers!!
Very disappointing experience at this location. I was told that an additional exam was required and was pressured into doing it. At another MyEyeDr. location, the same exam had been mentioned before, but I was clearly told it was optional and not required. My insurance covered very little, and I ended up paying several hundred dollars out of pocket.
The checkout experience was also frustrating. The person who walked me to the front desk gave me very unclear instructions and left me waiting there for a long time without explaining what was going on. When I asked the front desk staff for clarification, they were rude and impatient and still did not clearly explain why I was being kept waiting.
Worst of all, the contact lens prescription I received does not work well for me. My near vision is extremely blurry — I can’t even comfortably read from my phone while wearing these contacts. Overall, I was very dissatisfied with the service, the cost, and the result.
Reply from MyEyeDr.
2026.08.25
Hi there,
Thank you for sharing your experience. We’re disappointed to hear about the concerns you encountered. Our goal is to provide clear communication, transparent information, and personalized care so every patient feels informed and comfortable throughout their visit.
We understand how frustrating this must have been. We’d appreciate the opportunity to review your experience and help address your concerns. Please reach out to our Patient Relations team at myeyedr.com/patientrelations so we can assist further.
Kind regards,
Patient Relations
Thank you for sharing your experience. We’re disappointed to hear about the concerns you encountered. Our goal is to provide clear communication, transparent information, and personalized care so every patient feels informed and comfortable throughout their visit.
We understand how frustrating this must have been. We’d appreciate the opportunity to review your experience and help address your concerns. Please reach out to our Patient Relations team at myeyedr.com/patientrelations so we can assist further.
Kind regards,
Patient Relations
Scheduled an annual eye exam after my Lasik surgery via the website through the link that was sent to me, when I showed up told me that I showed up late although I scheduled for that time. Next time it was rescheduled she told me I didnt even have an appointment and that I had to reschedule yet again. When told about the scheduling website I was told "maybe dont use that again". Like most people, I have a busy life and to be able to make appointments I have to take time away from family or work but I felt there was no reguard for my time or an attemp to see why the system was malfunctioning.
Reply from MyEyeDr.
2026.08.03
Hi Abdul,
Thank you for taking the time to share your feedback. We’re disappointed to hear about your experience. Our goal is to make scheduling convenient and provide a seamless, respectful experience that values our patients’ time, and we regret that we fell short. We appreciate you bringing the website and appointment concerns to our attention and will share your feedback with the appropriate team as we continue working to improve the patient experience.
Kind regards,
Patient Relations
Thank you for taking the time to share your feedback. We’re disappointed to hear about your experience. Our goal is to make scheduling convenient and provide a seamless, respectful experience that values our patients’ time, and we regret that we fell short. We appreciate you bringing the website and appointment concerns to our attention and will share your feedback with the appropriate team as we continue working to improve the patient experience.
Kind regards,
Patient Relations
Wonderful staff! Everyone is so welcoming and friendly. Dr. Avila was so kind and thorough. They also have a wide variety of cute frames! I highly recommend this office!
Dr. Avila and Erica were nothing but wonderful! Great customer service and wonderful experience!
I had my yearly exam with Dr Smith and eyeglasses selection and advice with Lyndsey. I really appreciate both of these professionals. I highly recommend My EyeDr in Carmel and thank you both again for an awesome experience!
Needed help finding glasses for the wife and I, Evanne in particular was very helpful. Very good and attentive atmosphere in the workplace. 11/10 would recommend their services
Reply from MyEyeDr.
2026.06.03
HI! Thank you for the wonderful review! We're so glad Evanne was able to help you and your wife find the perfect glasses. Providing attentive service and a welcoming atmosphere is something we strive for every day, so it's great to hear that reflected in your experience. We truly appreciate the 11/10 recommendation and look forward to seeing you both again!
My family has been using this location for years. We love all of the staff with a huge shout out to Dr Smith, Lindsay, Erika and the ENTIRE staff!! They care!!!! Wonderful attention to detail and phenomenal service and kindness. I can't think of a reason why anyone wouldn't want their guidance!!! Thank you to the entire staff and your commitment to professionalism and excellence!!!! We appreciate you very, very much!
Reply from MyEyeDr.
2025.06.18
It is our honor to be your family's vision care provider!
We appreciate the recognition of our commitment to your care.
Thanks for trusting MyEyeDr. with your vision wellness.
We can’t wait to care for you and your family for many years to come!
We appreciate the recognition of our commitment to your care.
Thanks for trusting MyEyeDr. with your vision wellness.
We can’t wait to care for you and your family for many years to come!
Erica was fantastic. Helped my wife and I with 2 pairs of glasses each. She was very knowledgeable and objective.
I am greeted by name every time I walk through the door! The staff is always amazing and never hesitates to get me in even if it’s last minute!
The staff and service overall was pretty good. It's a nice facility with modern equipment and was generally pretty comfortable. I would rate at 5 stars except there was one unacceptable issue. I had my glasses lenses and sunglasses lenses replaced. I sent off my glasses with them and they sadly came back with some damage to the frame. I asked if there was anything that could be done and was told that they don't guarantee your glasses won't be damaged when they send them off for lense replacements. Something to keep in mind as you might want to pick somewhere else for that service that has better guarantees.
Edit as of 04/27/2026:
I noticed my eyes were hurting and feeling weird when driving in the sun. After looking at my sunglasses I think the polarized coating/film is either very cheaply done or is defective/damaged. The left lens in this picture is my old prescription polarized lenses from another eye doctor. The right is the new lens that is from this business. I decided to swap back to my old lenses while I figure out what to do with these and I also found that the right lens was improperly replaced as there is nothing I can do to get it out without damaging my frames. It appears that it was pressed back into the frame when it did not fit and is now very very stuck.
Reply from MyEyeDr.
2026.05.07
Hi there,
We attempted to reach out to you by phone to address your concerns and do better to meet your expectations. At MyEyeDr., we are committed to prioritizing your care and assisting with all your vision needs. We would still appreciate the opportunity to speak with you and turn this around. Please reach out to us at the number we provided or at myeyedr.com/patientrelations at your earliest convenience.
Kind Regards,
Patient Relations
We attempted to reach out to you by phone to address your concerns and do better to meet your expectations. At MyEyeDr., we are committed to prioritizing your care and assisting with all your vision needs. We would still appreciate the opportunity to speak with you and turn this around. Please reach out to us at the number we provided or at myeyedr.com/patientrelations at your earliest convenience.
Kind Regards,
Patient Relations
Friendly greeting and very helpful. And didn't have to wait very long. And we are a new member there.
Erica is absolutely amazing! Every year she picks out my glasses and nails it everytime. She is caring and attentive. Simply the best!
Reply from MyEyeDr.
2026.06.25
Hi, Jodona!
How outstanding it is to know Erica was so attentive to your wellness!
We appreciate you being our loyal patient and sharing this experience. Come see us again soon!
How outstanding it is to know Erica was so attentive to your wellness!
We appreciate you being our loyal patient and sharing this experience. Come see us again soon!
Always a good experience
Reply from MyEyeDr.
2026.05.31
Hi, Eric!
We are so glad to have you as our loyal patient.
Thank you for leaving your experience here and choosing us on your vision wellness journey.
We look forward to supporting your vision needs & wellness for many years to come!
We are so glad to have you as our loyal patient.
Thank you for leaving your experience here and choosing us on your vision wellness journey.
We look forward to supporting your vision needs & wellness for many years to come!