Massage Envy Reviews

K Ball 2026.02.27

     

Local move made me try this one. Did not meet usual ME standards as far as personably greeting and friendliness— basically a hello you’re all checked in— I had to ask where to go and search for a small disposable cone of cooler water. Waiting area did not induce a relaxing vibe— a rather dreary small room. Masseuse was pleasant and competent- but nothing more. No questions about applying appropriate level of pressure or check ins… it was a very basic massage— less than I was accustomed to from ME. Upon leaving reception made no acknowledgement until I said— thank you have a good day which was curtly acknowledged. As a monthly subscriber with details in the system I expected and anticipated a lot more than was delivered. ‘Basic’ would be the description of the entire encounter.

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Reply from Massage Envy

We encourage you to reach out to the franchised location at +1 317-816-0600, or submit your information through this link: http://bit.ly/2mQKBpW so this can be addressed.

J J 2025.09.10

     

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Reply from Massage Envy

Thanks for your high star rating for Massage Envy - North Carmel Westfield, J J!

Ashley Baldwin 2025.08.23

     

I got a facial here about a month ago and the aesthetician was doing harsh extractions on my sensitive skin - been having flare up issues ever since and needing derm treatment. :( Very disappointed, as I expressed just wanting a skin tone evening, calming facial.

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Reply from Massage Envy 2025.08.26

The Massage Envy brand is committed to a safe and therapeutic environment. If you feel you have not experienced this at the franchised location, we encourage you to reach out to the franchised location at +1 317-816-0600, or submit your information through this link: http://bit.ly/2mQKBpW.

Shawn Campbell 2025.04.03

     

Not quite sure what to say, it was my first massage in a while. I used to get them regularly so I was really looking forward to it. I feel more comfortable with a male therapist, and that’s what I got, the front end was great. I was checked in quick and easy they checked me out quickly and were very friendly. I had a one hour deep tissue. I was asked if there were any areas that I would like a little more attention, so I told him. Unfortunately he seemed less than thrilled to be there. I get it, it’s tough dealing with the public but I’m a nice dude and don’t think I’m very intimidating so idk. Maybe a smile and a handshake would have made me feel more comfortable, who knows. Anyway he worked on my problem areas first ( I don’t wanna be unkind, but it was the creepiest room ever monotone blue gray closet with a chair in the corner and one sconce light on the wall that lit the room in a way that was less than Flattering .) …….and…(the sink or something dripping the whole time) that was it. Drip drip, He was done. Back, glutes and hamstrings. Drip, That was that. I thought a full body massage ,drip, was a full body massage. At least that’s how I remember it. He did, drip, get a bit more chipper when he talked to me about buying a ,drip drip, membership though. I guess just make sure, if you go, drip, get what you pay for and be clear about what you expect……Drip. ) : just disappointed.

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Reply from Massage Envy 2025.04.07

Hello Shawn, thank you for letting us know about your experience at Massage Envy - North Carmel Westfield franchised location. We encourage you to reach out to the franchised location at (317) 816-0600, or submit your information through this link: http://bit.ly/2mQKBpW.

USAJade 2025.03.02

     

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Jentura Summerville 2025.02.26

     

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Cory Morris 2024.12.30

     

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Ruth Rusk 2024.09.21

     

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Reply from Massage Envy 2019.05.11

Thanks for your high star rating, Ruth! We're happy to hear that you found the perfect therapist for your specific needs! We can't wait for your next appointment!

David Bouska 2024.07.23

     

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Reply from Massage Envy 2024.07.26

Hi David, thank you for sharing your review. We’d like to know more about your experience. We encourage you to submit your information through the online portal at http://bit.ly/2mQKBpW so any concerns can be addressed.

Chelsea Uhde 2024.05.28

     

I had purchased a yearly package. I had a few sessions cancelled without explanation, which was irritating, but able to reschedule. I finished my contract in March but had several credits leftover to which I had them explain to me multiple times and at every visit. They scheduled my massages in advance, stating that I had enough credits to cover. I was able to schedule two 90 minute massages for my last scheduled appointments because according to 2 different women working the front desk, I had 3 credits, covering two 90 minute massages. I checked my CC after my session and they charged me an extra $30. I called the location and spoke to their “lead” after asking for a manager multiple times and they would not connect me. I informed her that I was told that I had enough credits to cover a 90 minute massage. Honestly, if I hadn’t had the credits, I simply would have booked a 60 minute massage instead. She refused to agree that this occurred and stated since I already had the service completed, there was nothing they could do and they would not refund me or do anything to fix the situation. She also told me she would “see what she could do” but never returned my call and simply sent a copy of the receipt to my email. This particular lead was very condescending and unprofessional throughout the conversation. Its so unfortunate because I loved my therapist, Kasey, but the customer service the front desk demonstrated was so poor, it completely ruined my experience. I will not return and I will encourage everyone I know to not go there either.

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Fletcher House 2024.04.24

     

Clarinda is the best massage therapist I've had! Will definitely come back again ! 😃

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Reply from Massage Envy 2024.04.27

There's nothing like a good self-care day. Thank you for your kind words for Clarinda, can't wait to have you back! Maybe consider a Customized Facial for your next visit? Learn more about them here: https://www.massageenvy.com/facials/customized-facials

Debra Thrash 2024.02.13

     

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breanna allen 2023.11.25

     

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Dana Williams 2023.09.13

     

Love the atmosphere here…

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Reply from Massage Envy 2023.09.14

As independently owned and operated franchised locations, reviews like this are important. Thank you for sharing, Dana. It means a lot!

Lisa Hansen 2023.08.18

     

Relaxing

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Reply from Massage Envy 2023.08.21

It's great to hear that you were so happy with your recent session. We will pass it along so everyone at the Massage Envy - North Carmel Westfield location can receive the positive feedback! Thanks Lisa!

FrancesMary Loughead 2023.07.25

     

My appointment that I made in March at the Carmel/Westfield Massage Envy was canceled just as I pulled into the parking lot. I understand things happen. The man at the front desk asked if it could be rescheduled and my schedule varies so I was unable to reschedule on the spot. I ended up rescheduling in April and that massage was also cancelled. Two massages canceled in a row with no explanation? Not cool. The man offered me two free massage coupons which I accepted and was grateful for. I went to use one of the massage coupons today after he said it was complimentary and there was only $40 on the card. Stay far away from this massage envy location- they never follow through.

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Reply from Massage Envy 2023.08.08

Thank you for your rating. If there is anything this franchised location can do to turn your next visit into a five-star visit, please submit your information through this link: http://bit.ly/2mQKBpW

Barbara Brooks 2023.06.30

     

No follow up from my cancellation.. Also provided incorrect information the first time so now i'm fighting being charged..

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Reply from Massage Envy 2023.07.08

Thank you for your rating. If there is anything this franchised location can do to turn your next visit into a five-star visit, please submit your information through this link: http://bit.ly/2mQKBpW

Mary Ann Moran 2023.02.23

     

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Reply from Massage Envy 2023.03.03

Thanks for your positive rating for Massage Envy - North Carmel Westfield, Mary Ann!

Rachel Golliher 2023.02.06

     

This is by far the best massage envy location I’ve been to! I got Spencer the first time I came and Colin S today! They were both gave the best massages I’ve ever had! Even though this is not my closest location, I will be coming here every time!

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Reply from Massage Envy 2023.02.10

Thank you for taking the time to leave us a positive review, Rachel! We are so happy to hear that you enjoyed your session! Please don’t hesitate to reach out to Massage Envy - North Carmel Westfield at (317) 816-0600 if there is anything else they can do for you.

Robin Cutler 2022.05.29

     

Great massage therapists! Kasey and Soloman have great preasure application and are very thorough.

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Reply from Massage Envy 2022.06.02

As independently owned and operated franchised locations, reviews like this are incredibly important. Thank you for sharing, Robin. It means a lot!