Verified Company
Ordered online and it was marked as “ready”. I went inside to get it and it wasn’t at the pickup spot and was ignored for 10 minutes even after making eye contact with the guy so I went into the drive through and waited another 15 minutes and when I got to the window they didn’t even know I was a mobile order after telling them I was and didn’t know where my food was and had to remake it
Reply from Arbys
2025.11.24
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
I love the food. My problem with this particular location is they run out of things a lot! I've been there more than once and they didn't have roast beef. My other issue is the increasing cost and decreasing portions. I normally stick to the sliders now because everything is so overpriced that I can't justify ordering anything else. So, will I go there? Yes, I like the food. Do I go as often as I would if it were more cost effective? No, not even close.
Reply from Arbys
2025.11.17
Hi Melanie. Thanks for letting us know. Feel free to leave us more feedback at https://commentform.marketforce.com/commentform/Arbys.aspx.
I n ordered my food and got home to find out it was wrong and have spent about 45 minutes trying to call and either get a busy signal or they pick up the phone and hang up
Reply from Arbys
2025.11.14
We’re sorry to hear that. Please share more information with us at the link below. Our Guest Support Team will be sure to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Is this even acceptable for the steak nugget bowl?!
Reply from Arbys
2025.11.04
Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
I don't know what y'all are doing over there, but it's like a flip was switched. Thank you for the great customer service and food. Everyone is SO KIND, calm, considerate, and the food is always hot. THANK YOU. My day is better because of you!
(customer of 15+ years).
Reply from Arbys
2024.07.03
Thank you for the feedback. We look forward to serving you again soon.
Absolutely ignored by tree staff. Would not take our order.
Reply from Arbys
2025.08.14
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Tried the new cheesesteak sandwich, way too much sauce, I couldn't taste the meat, it was the grossest thing I have tried to eat in a long time.
Reply from Arbys
2025.08.13
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Extremely slow service. Ran out of roast beef by 8pm
Reply from Arbys
2025.08.11
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
The people just dumped my jal bites in the bag not left in the container and my fries ordered extra sauce and they did not add it to my order. They consistently provide your order incorrectly made or dont give you all of your order.
Reply from Arbys
2025.08.06
Hi Aleshia. Thanks for letting us know. Feel free to leave us more feedback at https://commentform.marketforce.com/commentform/Arbys.aspx.