Firestone Complete Auto Care Reviews

Katie A 2025.12.13

     

Sarah is awesome. She always knows what is going on and answers any questions I have. She is incredibly knowledgeable and takes the time with her customers. I have 2 Firestones that are closer to me and I always make sure to come to this Firestone. They don’t take advantage of you, they honor what they quote and they treat you kindly.

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Reply from Firestone Complete Auto Care 2025.12.14

Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.

Wayne 2025.12.09

     

They are always very friendly and nice. They also always get the work done faster than I expect. I've been coming here for 4 years and will continue to come here for tires and vehicle service!

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Reply from Firestone Complete Auto Care 2025.12.10

Hey, we’re so glad you had a five-star complete auto care experience. We hope you’ll keep us in mind the next time you need quality tires or expert service. Thanks for choosing our location!

mark kizer 2025.12.06

     

Great service, Sarah was very helpful!

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Reply from Firestone Complete Auto Care 2025.12.06

Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.

Amy Biggs 2025.12.04

     

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Rodney Taylor 2025.12.01

     

I brought my Ford Mustang into the shop with an appointment set, and everything was perfect got in and got out at a reasonable time. Great customer service great staff great building and great establishment. Rodney T. aka the greatest Uber driver in the Indianapolis

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Reply from Firestone Complete Auto Care 2025.12.02

Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.

Dennis Harrell 2025.12.01

     

Very professional and excellent service from Sara Jackson and the team. I drive 50 miles to come to this location. Thanks Firestone!

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Reply from Firestone Complete Auto Care 2025.12.01

Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.

Izzy Jones 2025.11.26

     

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Reply from Firestone Complete Auto Care 2025.11.26

Hi, thank you so much for the five-star review! From brake service to new tires to engine inspections and more, we’ll be here whenever your vehicle needs us.

john hickey 2025.11.21

     

Caleb was awesome. Great manager. Fast, professional and courteous.

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Reply from Firestone Complete Auto Care 2025.04.09

Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete
auto care experience, and we’re glad we were able to help.

Sydney Roule 2025.11.16

     

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Reply from Firestone Complete Auto Care 2025.11.17

Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.

Dale Langhans 2025.11.15

     

They don’t stand behind their work. Said my fleet company didn’t buy the warranty. New tires, out of balance. Brought the car back, said one of the balances fell off. Charged for repair. I called two days later, tires still out of balance. Said there would be yet again an additional charge even though they didn’t fix the problem. No thank you. I’ll go somewhere else.

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Reply from Firestone Complete Auto Care 2025.11.15

Hello, Dale. We never like to hear that one of our customers had a poor experience at our Carmel location, and we're here to help. If you'd like further assistance regarding your visit, we'd be glad to refer your concerns to the appropriate team. Would you please email us at socialcare@bfrc.com with the details, and your contact information? We appreciate your business with Firestone, and we hope to hear from you soon. ^Mariah

Rebecca Riggs 2025.11.12

     

I brought my vehicle to Firestone from a different shop who damaged my vehicle during a routine oil change. The staff was super helpful and honest about the cause of my issue and how to get it fixed. I did not end up fixing it at Firestone because the other location paid for the repair but I will be taking my vehicle to Firestone next time to avoid any further issues.

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Reply from Firestone Complete Auto Care 2025.11.12

Hi, it really makes our day to see five-star reviews! We’ve always been dedicated to providing a complete auto care experience for our customers, and we love that your visit was a great one.

Gary Saltsgaver 2025.11.11

     

Very satisfied with service and timely fashion

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Reply from Firestone Complete Auto Care 2025.11.11

Hey there, thanks for the great review. We know there are plenty of auto care options out there, so we appreciate the chance to show you the complete auto care experience. Thank you for choosing our location— we’ll see you next time.

Leigh Ann Clayton 2025.11.10

     

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Reply from Firestone Complete Auto Care 2025.11.10

Hi, we work hard every day to deliver top-quality, expert auto service that gets you back on the road fast. It really makes our day to see that our team hit the mark. Thanks so much for the great review!

Jackie Huser 2025.10.18

     

Had a wonderful experience working with Sarah, Jaeden and the team at Carmel's Firestone. They took the time to answer my questions, thoroughly explain every step of the process and what to expect financially and time-wise with every update. Their patience and understanding as well as their expertise and solution-finding to my brake issues were incredibly helpful!

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Reply from Firestone Complete Auto Care 2025.10.20

Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.

Aaron Stites 2025.10.07

     

Jaeden was very professional and courteous and gave me realistic expectations that he would try to get my tire fixed that day, but could not be certain. He and Cameran, the technician, were able to get it fixed at the end of the day. Cameran loaded the spare back into my car and put everything back together. The cost was reasonable. I am so happy they got me back on the road that day.

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Reply from Firestone Complete Auto Care 2025.10.08

Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.

Scott Kadinger 2025.10.05

     

Quality service and great communication. I was coming back for a suggested service from last year to replace a fog light. They still had the order on file and communicated to me that the part might take two days to get in, so I understood it might be delayed. Light came the next day, and they were able to complete all my requested services in one day, and it was cheaper due to the use of my firestone card and coupons applied by the staff. I have been going to Carmel Firestone with all my cars for more than 20 years. I wouldn't think of going anywhere else.

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Reply from Firestone Complete Auto Care 2025.10.06

Hi, we work hard every day to deliver top-quality, expert auto service that gets you back on the road fast. It really makes our day to see that our team hit the mark. Thanks so much for the great review!

Cathy Weidman 2025.10.03

     

Great service. Jaeden was really helpful but not pushy.

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William Talley 2025.09.27

     

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Reply from Firestone Complete Auto Care 2025.09.27

Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.

Jared Williams 2025.09.19

     

Great staff! Very knowledgeable and professional.

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Reply from Firestone Complete Auto Care 2025.09.19

Hi, it really makes our day to see five-star reviews! We’ve always been dedicated to providing a complete auto care experience for our customers, and we love that your visit was a great one.

Candace 2025.09.19

     

Sara runs this store with a fine toothed comb. She is an amazing manager. Jaeden is a very knowledgeable technician that communicates well with his customers about their car needs. This is the best place in Carmel, Indiana.

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Reply from Firestone Complete Auto Care 2025.09.19

Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.