Firestone Complete Auto Care Reviews

My older-model vehicle was showing signs of brake wear, plus, possible wheel-bearing issues. I scheduled a same-day free brake inspection at the end of the day to meet my schedule. While inspecting the brakes, which showed major wear and a need for replacement they brought me into the garage to show the seriousness of my right rear hub (bearings). Although they were willing to complete the brake replacement and fix my right rear wheel hub after regular business hours, I suggested they wait until normal hours since I had other transportation for the following day. They assessed my situation and gave me options and recommendations. Being a Veteran, they also worked with me. They kept me abreast of my repair and contacted me when finished. I appreciated their professionalism and their desire to work with me. The bill was reasonable for the services they provided.

Sarah and her techs do a terrific job. They have assisted me with inexpensive tires for a typical vehicle and hard to find high end tires for my exotic vehicles and everything in between! always at a great price and with top notch service. Thanks! Michael S

Simply amazing...Jayden took the time to explain things...

I hit a curb and damaged a tire I had bought from Firestone in Indiana. I was in Gallup, New Mexico, when the damage occurred. The Firestone in Gallup looked up my account and honored the warranty without question. A great experience.

Garrett was very easy to work with and he explained everything that was happening. thank you Firestone, I will be back.

Firestone in Carmel provides exceptional service. I recently visited and had the pleasure of working with Sarah, one of their customer care associates. She was highly professional, attentive, and dedicated to ensuring a great customer experience. If you’re looking for quality service and expert care for your vehicle, I highly recommend visiting Firestone in Carmel.

I brought the car in with a small leak. They told me they fixed it. I woke up this morning with a flat tire. I called and the representative argued with me. "We already fixed your tire" "We can't get you in today" on an on, arguing with me. "Maybe call tomorrow when the manager is in". If I were the manager I would not let this person answer the phone. What a terrible way to do business. Why in the world would I trust this company? A company that wants my business would have apologized; made sure I got my car fixed TODAY. My advice, find somewhere else Thanks for the reply Steve. I think I have said all I need to. As you can see from the reviews below this store is in serious need of corporate intervention if you want to get returning customers. I will go to another tire store where they will fix the leak for free. UPDATE: the second tire company found the screw missed

Vehicle had a battery light come on, I had them diagnose it - for the diagnosis fee whatever it was $10 or something. Got a call that they were unable to determine why light is on , and that it remains on, take it some where else was the advice given by Garrett. I asked if the diagnosis fee could be waived being they were unable to present me with a fix or repair. He was unable to offer a waiver but did offer another, yes another type of diagnosis, that would be over $100 more beyond the first fee he would not waive - and then said he still wasn't sure this suggested diagnosis would yield a needed repair. Comical. It's not about the money, it's about being treated like a reasonable human. Think twice before choosing Firestone Complete Auto Care in Carmel IN over at 1314 S Range Line Rd. Turns out they don't know - and certainly don't care. -Terry McDonald

Had an appointment and still had to wait two hours for a tire repair… Only to find out they couldn’t repair it. They could’ve figured that out in the first five minutes I was there. No respect for people‘s time or any sense of urgency. Don’t go here! Went to Tom Wood service department with no appointment and was In-N-Out in 20 minutes

Terrible service provided by the store manager Sarah. She was extremely rude yelling and hung up the phone. It’s a shame that such poor standard of customer service is provided by a store manager.

Managed efficiently (Sarah is great) and provided excellent work. I made a next-day appointment and could add on needed services after arrival. Great job, Firestone Carmel!

I appreciated the promptness and the professionalism of the employees. They were helpful and attentive to my questions. I felt that the prices were fair, no extraneous work was requested, and the sale was appreciated!

From the time the service manager greeted us at the door until we returned to pick up our MKX, I felt complete trust in the service we were receiving. We were given updates when the technician would begin the service, as well as his progress. The entire experience was very professional.

I went to this location instead of the one near me because I was told there was a tech knowledgeable in Toyotas and I was getting an engine maintenance code. They told me that they were unable to find the required part or even a labor code in the system and I need to take my SUV to a dealer. Since they did a complete check, they checked my tires and they were rated much different than what I was told when I purchased the vehicle. I asked for the inspection sheet he was showing me that had the results including the tire ratings on them and he said it would be emailed to me. Over a half hour later I received the email and it did not include the inspection paper that I requested. When I called the location, the tech that did my inspection and talked to me about it said that they no longer give out those sheets and I can get a tire tread depth checker to show the people I purchased the SUV from myself. Edit: The service manager reached out and provided me with the documentation I was wanting. Firestone corporate: If this is truly a case of them not being provided a way to share the inspection ‘sheet’ from their tablet to the customer, please fix this. I understand it’s probably not common for customers to want this documentation but, since we’re paying for the inspection, it should be easily providable. Thank you!

I went here to buy and replace my tires (since they had a deal for 4 tires) and I asked one of the employees that one of my tires were barely used and I’d like it to be placed in the trunk. I just realized a couple days ago opening it that they instead put a donut and not my barely used tire. And I tried calling about it to get it back because I spent over $200 on it and used it for a couple months before buying a new set and no return call. Really disappointed and sketchy. Would recommend going to a different place for any tire needs.

I had problem with a rental and as a last attempt to fix it the local rental rep, I did not rent from her location, sent me here The team could not have been better they understood what was need and knuckled down and made it work Thank team I can face the next 3000 miles with not having to worry about that problem

Personable, helpful, knowledgeable that is a winning combination and Firestone in Carmel has it. I would highly recommend them.