After jumping through a bunch of hoops to apply, we were approved but unable to even get in contact with anyone. We called several times and left voicemails as well as emailed to follow up on the approval, no response from them at all. Thankfully we applied to another complex that was smoother to apply to, get in contact with and even schedule a tour for! I highly do not recommend Carmel Landing, they’re very unprofessional.
Reply from Carmel Landing Apartment Homes2026.07.06
Sydney, we apologize for the lack of communication during your application process. Please call us at (463) 227-0366 so we can address this directly.
Haley Shook2026.07.02
I can’t even get ahold of them. They stated they approved my application but haven’t called me back after numerous attempts, voicemails, and emailing them. I paid $250 in an application fee just to hear radio silence. It’s incredibly unprofessional.
Reply from Carmel Landing Apartment Homes2026.07.06
Haley, thank you for bringing this to our attention. Radio silence after approval is unacceptable. Please call us at (463) 227-0366 so we can resolve this immediately.
Reply from Carmel Landing Apartment Homes2026.06.12
Hi, María. Thank you so much for leaving us a stellar review!
Zake Zake2026.05.23
This is bader, I finally received the check, and it still was not the full amount I was supposed to receive. I tried contacting you again multiple times with no response, and I also attempted to reach the owner directly with no success.
At this point, this entire situation has become completely unacceptable and extremely unprofessional. I have been patient long enough, but being ignored over and over again while my money is still not handled correctly is ridiculous.
If this issue is not resolved immediately, I will be discussing this matter further with my attorney and exploring my legal options.
Reply from Carmel Landing Apartment Homes2026.05.26
Thank you for sharing your concerns. After reviewing your account, I am not seeing where the discrepancy is based on the signed application agreement. I have sent over a copy for your review in a separate email. Please feel free to reach out to me directly with any additional questions or clarification needed.
night_ crow932026.05.12
I am very disappointed with your service. I have called many times and no one answered. I also left a voicemail, but nobody responded. Today, I came at 10:00 AM and there was no one there. I waited for half an hour and still nobody showed up. I honestly do not know what to do or what to expect from you anymore.
Also, I requested the $250 fee
application/payment from you, and it still has not been sent yet.
Reply from Carmel Landing Apartment Homes2026.05.12
We apologize for the inconvenience you experienced. Please contact me at jennifer.chasse@livebh.com to address your concerns. Please be sure to provide all applicants names in the email so I can research the status of your refund.
Reply from Carmel Landing Apartment Homes2026.04.15
Hi, Kelly. We are thrilled to learn that you had a positive experience with us!
Alexander Tapp2026.03.16
Current tenant, living in Carmel Landing for about two years.
Staff is friendly in person, and the location of this apt complex is probably the biggest contributing factor to me still living here. The issues at Carmel Landing stem from the owners and trickle down.
The complex has been undergoing renovations in vacant units whenever possible over the past few years (sort of) and so you’ll see a mix of prices for most of the floor plans according to how much renovation has been done per unit. There is no way to tell if the unit you are applying for has been renovated or not without specifically asking for that information, so be sure to.
There is an unbelievably confusing allocation of funds on weird projects in this apartment complex. While many units sit with 20+ year old appliances and fixtures, they have renovated the Leasing Office twice in the past two years, seemingly only for aesthetic reasons. One of the largest commodities in a Midwest apartment complex community in the summer is the pool, which was under maintenance for a majority of the season. Maintenance in the community is laughable, and passes the blame of issues onto the tenant (to your face!) The band-aid method is used in the majority of all units without renovations; don’t expect replacements for things that break, just a few more sketchy screws.
The thing that will chip away at you over time is the nature of the staff “schedule.” I truly wish I was exaggerating, but 7 out of 10 times I go to the Leasing Office during posted business hours it is locked with the “Be Right Back” clock facing outward. The nature of a leasing office position is obviously a bit hectic when it’s necessary to lead tours and maintain office hours. However, this never seems to change throughout the year like leasing busy seasons tend to, so it’s obvious breaks are frequent in the laid-back atmosphere up front.
Every experience with the two staff in the Leasing Office is fine and they are very welcoming employees that this neighborhood desperately needs. But, accountability has to be pushed onto them as promises are often made with no follow through or effort.
I think a lot of communal frustrations from tenants toward staff can more appropriately be pointed upward to upper management and the owners of the property. I enjoyed my time in Carmel immensely for the first year, but things have just continued on a downward trajectory. There are definitely comparable options financially that would provide you a lot more amenities and less of a headache, but the location of this community is what they have going for them.
As for personal frustrations and the experience I have had in Carmel Landing over the past two months;
Maintenance flooded my newly-renovated unit several days before I moved in, and did not inform me until I reported water damage and specifically probed staff to tell me where it may have stemmed from. A gas line leak required a complete investigation and repair the day after I moved in, which resulted in my unit without heat AND hot water for 17 calendar days in the middle of the February freeze. The owners then shopped around three separate contractors for two weeks to get the cheapest price possible (illegal for emergency repairs) and provided me zero updates in the process unless demanded in writing. No accommodations were offered. I am still owed concession fees for an uninhabitable unit, as well as hotel costs to shower and sleep. The owners of this community are more worried about saving a few bucks than providing livable spaces for their tenants. To top it all off, private contractors who performed the repairs confirmed that the gas leak stemmed from $15 valve connecting my oven, and the Maintenance inspection before move-in should’ve easily identified the issue and overwhelming gas smell. Not only was my apartment flooded by maintenance workers prior to move-in, but those workers then signed off and approved this unit as habitable.
I hope this can serve as an honest experience in this community for future tenants.
Reply from Carmel Landing Apartment Homes2026.02.25
Hi, Corissa. Your feedback is highly appreciated. Thank you for the review!
Scott Shondell2026.02.14
Easily the worst apartments I’ve stayed in. In the five months I lived here:
- Moving in, there was no washer/dryer in the unit, though they were listed as provided
- When they finally installed them, maintenance dropped the washer down the stairs because he failed to strap it to the dolly
- 4 of the 7 doors in the apartment were broken when I moved in
- The water heater leaks natural gas throughout the apartment and maintenance ignored the request to fix it
- The 25 year old air conditioner couldn’t keep the apartment under 85 degrees when outdoor temps were above 90
- The pool and weight room were closed for most of the summer season
- The gutters were clogged causing them to overflow onto my balcony and soaking everything on it. Maintenance said they don’t clean gutters and that I need to reach out to the property owners to fix it.
- Five months after I have moved out, they still have not returned my security deposit.
Reply from Carmel Landing Apartment Homes2026.02.17
Thank you for bringing this to our attention, Scott. These maintenance issues are unacceptable. Please contact us at (463) 227-0366 to resolve these concerns.
joy turner2026.01.05
I toured a fabulous 1 bedroom apartment. Lovely, new appliances, Jennifer, the manager is totally great in her role at Carmel Landing Apts. Jen took me on tour, worked the numbers. Very professional while creating a welcome home atmosphere. Love these apartments
Reply from Carmel Landing Apartment Homes2025.12.20
Hi, Mariaysabel. We are thrilled to learn that you had a positive experience with us!
Jordyn Alexis2025.12.19
I’ve enjoyed living at Carmel Landing and recently renewed for another year. The area is super convenient and it’s easy to get anywhere you need to go. The office staff have been so kind and accommodating. The maintenance staff are quick to help with any issues. I like my neighbors as well, everyone is so nice! I would recommend living here if you’re looking for a new apartment around Carmel!
Reply from Carmel Landing Apartment Homes2025.12.20
Hi, Claudia. Your feedback is highly appreciated. Thank you for the review!
Norka Castro2025.12.19
Living in Carmel Landing is super nice, you live in peace, it is a very quiet community and the administration staff is super attentive, very friendly always helping those of us who make life in this complex
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