Verified Company
Terrible quality and no returns
Items are poor quality and returns are impossible. I received shoddy products that did not match expectations, and attempts to resolve the situation were ignored. The lack of a proper return policy makes this feel like a scam. Avoid at all costs.
Date of experience: 30 March, 2025
Date of experience: 30 March, 2025
Avoid at all costs
I have been emailing their customers service for a week trying to get a return and refund on the basis that the package (a desk) took three months to arrive, some parts were damaged, and no instructions were included.
Furthermore, the desk was supposed to be partially assembled as per the description on their website.
They have been pushing back hard refusing to issue a refund and organise a return. The issue is still on-going as we speak. They take hours to respond and are not available on their live chat.
Terrible product, terrible service, bad faith - just avoid and go to IKEA or to the Futon Company
Date of experience: 19 February, 2026
Date of experience: 19 February, 2026
Bad experience, don't recommend
do not buy from them:
1) expensive products for rather poor quality
2) Might wait for at least 7 months to have finally have the wardrobe. order placed on 17 october 2025. First delay in december due to Christmas holidays. Order finally arrives on 21 of january 2026 with a big crack on the front door and another long crack (less deep) in one of the inner boards. On 22 of January i claim the replacements. After 1 week of email exchanges, the claims have not been processed yet. On the contrary, because of the Chinese New Year, they ask me if i can wait for production to start on March 3rd (which then means another at least 40 days for the shipment) -> maybe end of april i get the replacements. Of course i replied to the question that is not acceptable and i don't want to wait until 3rd of March.
Look for other companies
Date of experience: 03 February, 2026
Date of experience: 03 February, 2026
Unprofessioneller Kundenservice, keine Lösungen
Extrem lange Lieferzeit (über zwei Monate) mit ständig wechselnden Begründungen.
Nach der Lieferung wies der Bürostuhl deutliche Qualitätsmängel auf (zerkratzte und schlecht verarbeitete Armlehnen). Fotos wurden dem Kundenservice zur Verfügung gestellt.
Mehrfach wurden Teilrückerstattungen bis zu 50 % angeboten, diese Zusagen wurden jedoch nicht umgesetzt. Stattdessen folgten immer wieder allgemeine Standardantworten ohne konkrete Lösung.
Der Kundenservice wirkt unprofessionell und sehr zermürbend.
Aufgrund meiner Erfahrung würde ich dort nicht erneut bestellen.
Extremely long delivery time (over two months) with constantly changing explanations.
After delivery, the office chair showed clear quality issues, including scratches and poor finishing on the armrests. Photo evidence was provided to customer support.
Partial refunds of up to 50% were repeatedly offered, but these promises were never honored. Instead, I kept receiving generic template replies without a clear resolution.
Customer service feels unprofessional and exhausting.
Based on my experience, I would not order again.
Date of experience: 29 January, 2026
Date of experience: 29 January, 2026
Do Not Buy from This Company
I wish I had read reviews of this company before I purchased from them, as I feel I that I was ripped off. I bought a desk marked down from about 450eur to 215eur. It took over three months to arrive (shipping was an additional 40eur), and arrived damaged. Some damaged could have been due to shipping, though some was structural and seemed to have been packaged already in taht state. The quality is far inferior to how the product was displayed online, even if it wasn't damaged. I'm very displeased with my purchase and am upset I waited three months to be so disappointed. Save your time and order from a more reputable company.
Date of experience: 29 January, 2026
Date of experience: 29 January, 2026
Ein Stern ist noch zuviel
Bloß die Finger davon lassen. Hatte einen Schreibtisch bestellt, kam nach 2 Monaten, unvollständig. 2 Beine haben gefehlt. Keine 2 Monate später kamen die falschen Beine. Ich wurde über den gesamten Zeitraum nur vertröstet, mir wurde irgendwelcher Billigschrott sowie 5-15% auf die nächste Bestellung angeboten. Genau mein Humor. Auf der Homepage wird eine Rücknahme angeboten, sie wird aber nicht umgesetzt! Nie wieder. Hätte ich nur vorher die Bewertungen gelesen.
$254 down the drain!
The tiered plant stand I ordered from Liftad was too flimsy for my needs. When I wrote to ask how to return it, I got a return email saying that returns "based on subjective preferences are not in the range of our Cancellation and Return Policy." I paid this company $254 and have no recourse to return a product that doesn't work for me. This feels a lot like theft to me.
Date of experience: 19 December, 2025
Date of experience: 19 December, 2025
Don't use litfad
IT'S a SCAM don't buy from that website!!
The Producf is much smaller than expected, the light bulb cannot be changed, do it is one use product. I wanted a refund. I sent them pictures of unused product and packaging. They refuse to give me return address. It's been almost 3 weeks now. It's an absolute SCAM
Date of experience: 16 December, 2025
Date of experience: 16 December, 2025
Please don't buy from these scammers
Purchased a barstool that was supposed to have a footrest. No footrest. Horrible quality product. Customer service is typical Chinese response "You no order footlest collectly." I'm not anticipating a refund of course.
Date of experience: 16 November, 2025
Date of experience: 16 November, 2025
AVOID LITFAD AT ALL COST
I have purchased a cabinet from Litfad 06/07, received it only on 07/22 with 80% of parts damaged (scratched, dented, broken, etc) – and it was not damage caused by transportation – many parts were obviously damaged and painted on, to somewhat mask the damage. The cabinet came with no assembly manual, parts not marked nor numbered. Litfad took forever trying “to resolve” the issue by offering 5% refund if I keep the product the way it is or replacing broken parts. But in order to replace them the damaged parts, they requested to identify which ones where damaged – I sent around 450 photos (up-close damage and the whole part one by one), but they still couldn’t figure it out. They emailed me assembly manual for “something like my cabinet” and asked to circle the damaged parts, but since received parts were not numbered, I was not sure. They requested me to hire the assemble person to put the cabinet together and figure out which parts exactly were damaged. Since it would cost money and would take time, I refused. After few week back-and -forth communication they finally agreed to send the replacement on 08/13. I have received replacement 10/21 and it came again damaged, parts not marked, no clear instructions for particular cabinet. I still agreed to keep it, have the damaged parts cosmetically repaired with local companies and get 20% discount just to be done with all this frustrating situation. I have hired professional assembly company and after spending almost 2 hours they confirmed, that it is impossible to assemble it because there are a lot of missing parts. I have contacted Litfad and asked to take their item back and issue me full refund. After another few weeks I still do not have neither my money back nor the cabinet, as the best they can offer is 20% discount (meaning that I lose over $1,200 and can keep a pile of damaged random pile of wood pieces), or I should arrange the return of the item and cover all the shipping cost (which is totally their responsibility and I did nothing to cause the necessity to return the product should it came in good condition) or I should have purchased the insurance to get the refund (meaning that I was supposed to pay extra to make sure they do not send damaged and incomplete product!!!). They keep repeating that “they have no authority to issue any higher refund”. I am beyond frustrated, as I lost more than 5 months, almost $1,500 + extra $200 for 2 deliveries tips, also paying assembly company to try to put the cabinet together, not counting how much time and nerves i wasted dealing with Litfad. They also offered me to send another replacement or pick another item from their website, to lose another couple months probably just to get the same result. This is by far my worst experience and I am beyond disgusted with their business practice. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!
Date of experience: 12 November, 2025
Date of experience: 12 November, 2025
Litfad – Real experience and warning to other buyers
Our company placed an order with Litfad over 5 months ago, and to this day we have not received either the product or the refund. The shipment was held and later destroyed by customs, because Litfad refused to properly declare the contents and value of the package, which is entirely the seller’s responsibility.
From the beginning, we have tried to resolve the matter amicably. We have sent more than 20 emails to Litfad’s customer service explaining the situation, providing all official customs documentation, and requesting the refund of the amount paid, since the order was not delivered for reasons completely beyond the buyer’s control.
However, Litfad consistently refuses to issue the refund, offering only to resend the order — an option we have rejected multiple times due to the problems already caused and the long delay.
The company avoids all responsibility and ignores its legal obligations under European Union e-commerce regulations, where the buyer has the right to a refund when the order is not delivered.
We have consulted this case with our lawyer specialized in international consumer law, and we are now proceeding with a formal legal complaint within the European Union for breach of contract and unfair commercial practices.
Summary:
More than 5 months without receiving the order.
Over 20 emails sent without resolution.
Order held and destroyed by customs due to the seller’s fault.
Constant refusal by Litfad to issue a refund.
Legal action in progress in the EU.
Clear warning: We strongly advise not to purchase from Litfad. The company’s lack of accountability, poor customer service, and total absence of effective solutions demonstrate an unethical and unreliable business practice.
Date of experience: 10 November, 2025
Date of experience: 10 November, 2025
Extremely Disappointed – Incorrect Product and Poor Service bad experience with Litfad
I had a very bad experience with Litfad. They sent the wrong product, which was cheaper and completely different from the one I originally ordered.
I provided multiple pieces of evidence — including photos, a video clip, and a comparison chart — clearly showing that the product they delivered was not the one listed in my order. Despite this, Litfad repeatedly insisted that the product was correct and avoided explaining the obvious differences shown in the pictures.
At one point, they even suggested that I give the incorrect product to a friend or family member instead of offering a proper resolution. This is completely unacceptable and unprofessional.
After several back-and-forth messages, Litfad tried to confuse the issue (“concept swapping”) to avoid providing a refund or replacement. Their handling of this situation shows a lack of responsibility and care for their customers.
When I checked their reputation online, I discovered that many other customers have experienced similar problems — wrong items, poor communication, and refusal to resolve issues.
⚠️ Before buying from Litfad, please read other reviews carefully. Based on my experience, I strongly advise avoiding this company to save yourself the frustration and disappointment.
Date of experience: 01 November, 2025
Date of experience: 01 November, 2025
Below 1 star
RATE THEM BELOW 1 STAR I…
IF I COULD RATE THEM BELOW 1 STAR I WOULD HAVE. THE QUALITY VS HOW MUCH THEY CHARGE IS ABSOLUTELY RIDICULOUS. NOT WORTH IT AT ALL. THEIR PRODUCT IS ABSOLUTELY GARBAGE. THIS CHINESE BASED COMPANY MAKE VERY CHEAP QUALITY MERCHANDISE. THEY SHOULD BE BANNED IN THE US. I THOUGHT IKEA MAKES THE WORST PRODUCTS BUT THIS COMPANY IS FAR BEYOND LOW QUALITY AND CHEAP MERCHANDISE. I WOULD'VE NEVER PURCHASED ANYTHING FROM THESE PEOPLE ESPECIALLY IF I KNEW THEY WILL BE SENDING THE MERCHANDISE FROM CHINA. MY WIFE BOUGHT THESE 2 SHOE CABINETS FOR OUR GARAGE I JUST BARELY ASSEMBELED THE 1ST ONE. LET ME TELL YOU. THERE IS NO INSTRUCTIONS WHAT SO EVER. ALL THE TOOLS AND SCREWS IN 1 ZIP LOCK. I APPROACHED THE CUSTOMER SERVICE. THEY SEND US A LINK FOR THE INSTRUCTION VIDEO... THE DAMN THING IS IN F****N CHINESE. THE INSTRUCTIONS THAT I RECEIVED FROM THEIR TEXT PERSON WAS ABSOLUTELY NONE MAKING ANY SENSE. ITS ALMOST 2 AM HERE AND I STILL HAVEN'T FINISHED THE DOORS. I PICKED UP THE CABINET TO STAND IT UP AND GET THE DOORS SET UP.. I GOT SCARED. ITS CROOKED. PLEASE DO NOT PURCHASE ANYTHING FROM THESE PEOPLE $1000 WENT DOWN THE DRAIN BY PURCHASING THIS CHINESE GARBAGE. THEIR NAME DOESN'T EVEN MAKE SENSE.
Date of experience: 03 November, 2025
Date of experience: 03 November, 2025