Verified Company
Buyer beware!
Buyer beware! I did not have a good experience with LifeRx. The first issue was trying to get the order. I kept getting the run around as to where my medication was and if it was actually filled. They eventually had it shipped to me from a different pharmacy. Now that I am ready to reorder I am told that my price is going up $30 for all future orders. This is NOT what they promised when I placed my first order. I was told my price with S&H would be $250 every 5 weeks. Now they are saying it will be $280. I sent them a cope of receipt and requested they honored their price I was given and they would not rectify the situation stating the best they could do was $280. This company don’t NOT stand by their word and I will be placing future orders with mochi!
Date of experience: 14 August, 2026
Date of experience: 14 August, 2026
This is the 3rd call I made and everyone I spoke with from LifeRX gave me the correct information although I questioned the Information after talking with them. Talking to Azim C today clarified everything in a way that made me feel comfortable, Also, sending me follow up instructions.I would give him an A++. So far, I’m happy with Life RX. Stephanie
Life MD’s service subscription terms were unclear. It was not clear that the medication was charged separately from a $100/month service you have to purchase to get access to the medication,
I was supposed to receive a live screening before any medication was prescribed. No screening ever took place. The medication was prescribed and shipped anyway.
It was shipped to my honeymoon rather than to a pharmacy in spite of my being informed it would going to a pharmacy…that’s illegal in my state. When I called, then e-mailed. No one ever wrote back or answered. I then cancelled my $100/month service she asked for my money back. Three e-mails over a week were never replied to. It’s like there’s no one behind the wheel.
Reply from LifeRx.md, Inc.
2026.08.09
Good evening this is RJ with LifeRX. I’m the Customer Experience Manager. I’m so sorry but this seems to be a case of mistaken identity. We are LIFERX. We are a different company with no subscription, no membership, and easily accessible customer service 24 hours a day.
If you would like any assistance at LIFERX, I would be happy to assist you personally. Please call me on my direct line, 856-212-0606.
If you would like any assistance at LIFERX, I would be happy to assist you personally. Please call me on my direct line, 856-212-0606.
I cannot say enough great things about Ashley George. Her customer service is truly exceptional from start to finish. She is attentive, responsive, and communicates every step of the way, so you’re never left wondering what’s happening. She takes the time to answer questions thoroughly, follows up promptly, and genuinely cares about making sure everything is handled correctly. Her professionalism, patience, and positive attitude make every interaction a pleasant experience. It’s clear that she takes pride in providing outstanding service and treating her customers with respect and kindness. Ashley goes above and beyond to ensure a smooth, stress-free experience, and her dedication does not go unnoticed. She is an incredible asset, and I highly recommend her to anyone looking for excellent customer service. Thank you, Ashley, for setting such a high standard!
I started working with Ashley George, Nutritionist and I am so grateful to get to work with her for my nutrition goals! Ashley is kind, compassionate and incredibly supportive! Our phone call felt like I was talking with a friend, who is smart and caring. I look forward to our calls in my journey to learn about, food, nutrition, supplements and my health.
Horrible Communication
The communication between the provider appt and LifeRX is horrible!! You literally make an appt or triage appt, ask the ?, request the modification etc and the provider either doesn’t document or make any changes for LifeRx to see so LifeRX just advises you to make another appt and the viscous cycle continuous in a horrible frustrating loop of nothingness!!
Date of experience: 28 July, 2026
Date of experience: 28 July, 2026
Charged for no service at all
Waited three months and paid $500, only for the doctor to never show up to the scheduled meeting after I was put on hold for an hour. I wasted time and money and didn’t receive any service. Very disappointed and want a full refund.
Date of experience: 01 August, 2026
Date of experience: 01 August, 2026
From the Doctor on down, all of the care team members have treated me very kind. They were very helpful and even let me do things on my own timing. No contracts and permanent commitments that cost money to break if the program isn’t working. I am hoping for a positive outcome. I will be commenting further as time progresses.
Thank you for a positive experience,
Valerie T
Carlos Romero should be recognized for outstanding customer service. I called him to let him know I was out of town on friday and need my refill prescription before then. He quickly followed up with the pharmacy and found out they were out that product so moved it to another pharmacy that had it available and could expedite shipping. He called me back to inform me and that was so much appreciated. I feel he made the extra effort to help me and kept me informed along the way. I will definately recommend LifeRx to everyone I know as they have great pricing and excellent customer service.
Cesar helped me update all my information and helped me continue on mt weight loss journey.
Reply from LifeRx.md, Inc.
2025.03.21
Thank you for your kind words, Pat! We're thrilled to hear that Cesar was able to assist you with your information update and support your weight loss journey. Your success is important to us, and we look forward to continuing to help you achieve your goals!
