Northwest Houston Auto Repair Heights and Collision Center Reviews

Luke Crockett 2024.11.12

     

I have been here twice now and have had positive experiences both times. The staff I interacted with have been friendly and helpful. They had a pretty fast turn around on servicing my car and plugged a leak in my tire for free. I would recommend them and will likely continue using them for as long as I am in the area.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.11.12

Definitely appreciate your review Luke.

Aly Semega 2024.10.31

     

Jim is an amazing I had a great experience my car was fixed quick with short term time I recommend to all my fellows to come check

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.11.02

Thank you Aly we appreciate your business. I'm happy we could help you.

Terri Hall 2024.10.28

     

I was extremely pleased with the incredible customer service, promptness & cost of my car battery and installation on my Benz! I also got a 3 year warranty which was a huge plus! I highly recommend coming here before going to your dealership. ⭐️⭐️⭐️⭐️⭐️

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.10.28

Thank you Terry we appreciate your business.

Jreese James 2024.10.21

     

Get a second opinion before you allow them to fix your vehicle. The work is great. My car run great. However make sure that you need what they say. Don't just take their word for it.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.10.21

Not sure what you're talking about guy you're not even in our computer system as a customer, so I'm struggling to make the connection. If we tell you need something you need it. Like any other shop we tell you of recommendations as well. Businesses are in existence to make money thats the american way it's called free enterprise. If you don't get that I'm sorry. Thanks for your opinion! Noted!

Chris Depew 2024.10.13

     

My go-to car shop in town. Jim and his team are honest, helpful, and make sure things are done right for a reasonable price. Happy to give them my business.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.10.13

Thank you we appreciate your excellent review. Anytime you need us let us know. We here for you.

Thomas Boatman 2024.10.08

     

Jim was very helpful and remedied my issue quickly. I had two LED tail lights stolen from truck and he had them replaced same day. Please with the service.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.10.09

Thank you Thomas we appreciate your review and we appreciate your business.

Leonard Free 2024.10.08

     

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.10.08

Listen, dude let me tell you something this is a serious matter and this is defamatory in nature and a form of harassment. You making accusation on our shop you cannot prove. We followed protocol and it's normal protocal for shops to ask customers to remove all valuables because we are not responsible for such. WE DID NOT REMOVE YOUR 100 BAG OF WEED, WE DID NOT SWAP YOUR NEW PLAY STATION FOR A ONE THIS IS ALL CHILDS PLAY CHECK SERIAL NUMBERS and these mechanics don't have time for that. So, I'm not sure what rock this person came from under or if he's smoking one. But this is a big lie and this individual is harassing our shop. This is unacceptable! None of our employees thinks this or acts this way. No one at this shop removed your stuff man. You're focusing on the wrong people. To anyone reading this I trust that you are sensible enough to see right through this and decide for yourselves. I'm not sure why google allow this type of behaviour from people without vetting these accusations.

Sky Baller 2024.09.26

     

EXCELLENT customer service!

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.09.26

Thank you Sky Baller we appreciate your excellent review, if we can help you in the future let us know.

Tim Dziedzic 2024.09.23

     

No sense of customer service. What so ever. They are rude and condescending. Couldn't just give me a simple price.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.09.23

Man, it's down right ridiculous that individuals like this rate your business low over a stupid phone call and they've never graced your property or spent a silver dime. Yes, I'm going to defend myself and my business against such malarkey because it's what it is. You called me asking about a Evac and recharge on a ac that you probably did yourself incorrectly. And I'm asking you legitimate questions because I have a right to know or choose whether I want to get involved with that or not. Of which you kew the answer that was forth coming. This review is proof in the pudding. Nonsense is you working on your car yourself and attempting to get a shop involved in your mess so you can put the blame on them and write a bad review because you don't get what you want. BE IT KNOW DONT KNOW THIS JOKER AND NEVER DID BUSINESS WITH HIM AND REVIEW ISNT RELEVANT PERIOD!

Terry Nwosuocha 2024.08.29

     

I took my vehicle into Northwest on Saturday with an urgent need to get service turned around. Jim was very responsive to my needs, gave me fair pricing and exceeded my expectations, as far as timing and quality of service. I had a great overall experience.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.08.29

Thank you Terry we appreciate the honest review. Definitely reflects the hard work we put into working on people's cars. We appreciate your business as well.

IMANI GROGAN 2024.08.18

     

Overall they are reasonable in comparison to other shops.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.08.18

We certainly do our best to be competitive with our prices. Keep mind parts and labor has gotten very expensive due to the economy and we got to pay our bills so we charge by the book. Thank you for your review we appreciate that. We appreciate your business. The owner!

tiffany hammersley 2024.08.10

     

I've used them twice now this past month, and they are amazing. I can rely on them to drop off my vehicle and get the job done. They replaced all my brakes,rotors, and front calipers. Then redid my struts in the vehicle as well. They have amazing communication and amazing patience for how busy I am. I'm so grateful that I ran into a nearby buisness with such great reliability

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.08.10

Thank you Tiffany we appreciate the business and thank you for taking time out your busy schedule to leave a positive review of our business.

Ross Dodson 2024.07.30

     

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.07.30

Thank you Ross for the 5 stars we appreciate that.

Jason Seeberger 2024.07.18

     

Very professional Automotive Repair Shop,hands on owner and top of the line mechanics.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.07.19

Thank you, Jason. We appreciate your excellent review, sir. Have a great day!

Eugene P. 2024.07.03

     

I just had my vehicle serviced, Mr. Jim and his team always provide outstanding customer service. I am super stoked, hands up to NorthWest Houston Auto, best in town. You guys always take great care of me, Thank you for all that you do.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.07.03

Thank you Mr. Gene for your excellent review. We appreciate your business please feel free to stop in anytime.

GPS accessorios HN 2024.06.12

     

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.06.12

We appreciate the feedback provided, and we would like to address any concerns you may have. Please do not hesitate to contact the owner directly at 281.607.0753 to discuss and work towards a resolution. We are committed to ensuring that your experience with us meets your expectations. Thank you.

Colita Campbell 2024.06.10

     

Northwest Houston Auto Collison is such a God sent. Jim and his workers are professional and do excellent work. Thanks for all the good work you do. Keep it up. Again Thanks!

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.06.12

Thank you, Colita, for your excellent review. We appreciate you being a great customer. Call us anytime you need us. Thanks

Artheria Brown 2024.06.08

     

Jim the owner is a professional businessman that is upfront with integrity. I have been satisfied with every service rendered by them. I will continue to drive out of my way to bring my cars over here.

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.06.08

Thank you Artheria 😊 we appreciated your excellent review

Roy Harvey II 2024.06.04

     

Jim has help me with my Ford F150, I love my truck. I wish I could send you all an image. The engine is strong and the paint and body work is excellent. Thank you Jim!!! You’re the best!! I will be back!!!

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.06.04

Thank you Roy we appreciate your review. Have a great day!

Miguel Cantu 2024.06.04

     

Good job!! Thanks

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Reply from Northwest Houston Auto Repair Heights and Collision Center 2024.06.04

Thank you sir we appreciate your great review!