I ordered the family meal chicken combo, and instead of receiving the maduros that come with the combo, I received soggy poorly made tostones. I’m sure the person who made my order knew that isn’t what I ordered but they still sent that mess to me because they were too lazy to make maduros. It’s unfortunate because I’ve given this business plenty of my money but never again. Order at your own risk.
The food is delicious each and every time I purchase from them. The atmosphere is beautiful.The service for take out is horrible. No one smiles when they greet you. They have the expression like hurry up I want to sit down. They never give utensils etc.
I placed an order online for rotisserie chicken with rice, beans, and fried plantains at 2:45. I was told the order would be ready by 3:09. I arrived at 3:15 and the order still was not ready. This is food that is already prepared and only needs to be packaged except for the plantains which have to be deep fried. It should not take more than 10 minutes to cook these plantains (thats being generous), but this took 45 minutes to get ready. Also, when I arrived, one person asked me if I needed anything, I told her I was there to pick up my order. She gave me a look, and walked away only saying it wasn't ready yet. 10 minutes later someone else asked me the same question, I gave the same answer and THAT'S when I was told the plantains weren't done yet. Again, this is food that is ready to go and only needs to be packaged. I did not get my complete order until 330 (45 minutes after I placed the order). The employees have no sense of urgency here. I remember my first time coming here, the place was pretty decent. The last few visits I have made it has been on a steady decline and its a shame. I will not be coming back.
Service was not good, they didn’t even say Good afternoon to us. They didn’t say that food came with a sauce that was very heavy and with lots of BBq taste. I do not recommend this place.
We’re sorry your visit left you feeling overlooked and will focus on making our service and communication more welcoming.
Kind regards, Lena Restaurant
Dave2025.10.04
I was really looking forward to a good meal, but this experience was a letdown from start to finish. The steak was tough and chewy, completely lacking the tenderness you’d expect. The rice with peas had no flavor at all — just bland and lifeless. Every bite felt like a disappointment. For the price and anticipation, the food simply wasn’t enjoyable in any way. I left feeling unsatisfied and frustrated.
Hearing you enjoyed both the meal and the atmosphere truly means a lot to us.
With appreciation, Lena Restaurant
Mariela De Los santos2025.07.20
Muy irresponsable. Si llamas el delivery te llega dos horas después, a parte siempre envían la orden incompleta. Muy mal servicio & muy irresponsable. Las empleadas viven trabajando cansada y muchas veces de mal humor.
Verified Company
