Legacy Restoration LLC Reviews

Steve Olson 2026.01.15

     

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Reply from Legacy Restoration LLC 2026.01.15

Hello Steve,
Thank you for taking the time to leave us a review! We truly appreciate your support and are glad you had a positive experience. If there’s anything we can do to earn that extra star next time, please don’t hesitate to let us know!

Scott Wimmer 2026.01.08

     

Leaf guard. Thank Erik Wimmer for taking care of my leaf guard install.
Date of experience: 06 January, 2026

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Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3*Customer Service +1(8O5)_41O*5OO3* 2025.12.22

     

arrangement was thoughtfully designed , the café maintained an organized and relaxed environment. It’s the kind of place where time seems to slow down, making it perfect for studying, meeting friends, or simply enjoying a peaceful moment alone.
Date of experience: 22 December, 2025

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Danielle Correll 2025.12.18

     

Matt Penrod was awesome to work with! He was always available to answer any questions or concerns and he handled everything with my insurance company. Made the process so easy and smooth for us! Thank you Matt!

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Reply from Legacy Restoration LLC 2025.12.18

Hello Danielle,
Thank you so much for the 5-star review! We’re thrilled to hear that Matt Penrod was such a great support throughout your project. We take great pride in assisting our homeowners through the insurance process, and we’re happy to hear that Matt made everything easy and seamless for you. We truly appreciate your trust in our team and are grateful you took the time to share your experience. Thank you again!

Arlone Farber 2025.12.17

     

A good job done by Legacy Restoration on my roof and gutter installation. The team was professional, efficient and I was pleased by the work completed. Matt Penrod, my Project Manager, was informative and had good communication with me; also was very good at answering any questions I had.

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Reply from Legacy Restoration LLC 2025.12.18

Hello Arlone,
Thank you so much for the 5-star review and for trusting Legacy Restoration with your roof and gutter installation! We’re thrilled to hear that you were pleased with the quality of the work and found our team professional and efficient. It’s especially great to hear that Matt Penrod was informative, communicated clearly, and took the time to answer all of your questions—he truly goes above and beyond to make sure our customers feel confident and supported throughout the process. We appreciate your kind words and the opportunity to work with you! Please keep us in mind for any future projects, and don’t forget to take advantage of our referral program. If you ever need anything down the road, we’re always here to help.

Nile Christensen 2025.12.17

     

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Reply from Legacy Restoration LLC 2026.01.13

Hello Nile,
Thank you for taking the time to leave a review. We take all feedback seriously; however, we’re unable to locate any record associated with this review. We would appreciate the opportunity to learn more and address any concerns directly. Please feel free to contact us at cservice@legacyrestorationllc.com or by phone at 763-290-6966 so we can assist.

Benjamin S 2025.12.16

     

The company has consistently been pestering my household. They have shown up at my house at least 4 times over the past year, over "storm damage" from May. (for context it's december at time of writing). Even after previously telling a representative I wasn't the owner of the house and to leave, they still keep coming back. Left a sticky note on their notice to emphasize that we are not interested. Investigating getting no solicitor signs from the sheriff's office, as ignoring the sign violates the county ordinance.

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Jerry Thao 2025.12.10

     

0 STAR if I can - They came through making promises and because it is not a full restoration loss claim on the roof no longer wanting to assist in the process. It was partial loss claim on the roof that they came door to door soliciting but unable to honor an open claim. My insurance company will not retract the claim and this company no longer even attempts to call me back. Disgusting and unscrupulous business practice. I will not go with them. Don’t waste your time.

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Reply from Legacy Restoration LLC 2025.12.10

Jerry,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Your experience is not aligned with our standards. It is important to us that we are able to correct this internally; however, we do not show you as a customer of Legacy Restoration. Please let us know if there is another name or address we could use. You can also email us this information at cservice@legacyrestortionllc.com

Megan Holte 2025.12.09

     

I have been completely impressed with Legacy Restoration. We used them to repair our primary home, ADU (2nd home on the property) and our shed after a horrible hail storm. Our sales person, Crosby is the BEST IN THE BUSINESS! He was on top of everything, worked with insurance to verify what was being covered and what wouldn't be, he called/text during every step in the process so I knew what to expect and he checked in when everything was completed (noting our project was completed within a few weeks of the damage, AND ahead of schedule). I would not be more impressed with Crosby! Legacy did a great job and I HIGHLY recommend them. Exceptional job!

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Reply from Legacy Restoration LLC 2025.12.09

Hello Megan,
Thank you so much for the wonderful review! We’re thrilled to hear how impressed you were with your experience. It’s fantastic to hear that Crosby guided you through the insurance process, kept you informed at every step, and went above and beyond to ensure your satisfaction. He truly is exceptional. We’re also glad that all three structures, your home, ADU, and shed, were completed quickly and ahead of schedule. We take great pleasure in assisting our homeowners through every detail, so their projects run as smoothly as possible. Your trust and satisfaction are the highest compliments we can receive. Thank you again for choosing and recommending Legacy Restoration! Please keep us in mind for any future projects, and don’t forget to take advantage of our referral program. If you ever need anything down the road, we’re always here to help.

Ann Scott 2025.12.05

     

Replacing your roof has the potential to be a very stressful project. Just because you’re a homeowner doesn’t mean you know anything about your roof beyond it should keep the rain out and replacing it is going to be expensive. I had storm damage earlier in the year. Paul was my Legacy sales rep manager and primary contact. He and the rest of the Legacy team; Alex, Julio and everyone I had contact with were so professional and patient. If I had any questions, and I did, I could easily get answers. Legacy worked with my insurance company and this part was seamless to me. Alex and Paul helped with product selections. The actual roof replacement was scheduled for Friday October 17th. It was amazing to watch. The roof team showed up at the scheduled time and efficiently removed and replaced the old shingles. It can be a messy process but the crew was careful and literally cleaned up every nail and piece of debris! At the end of the day I had a new roof and my property looked the same as the day before. Getting all the paperwork and warranty completed took a while but I never doubted Paul was following it to the end. It may sound strange but replacing my roof with Legacy was an enjoyable experience. Legacy delivered an excellent product with stellar service at a reasonable price and an excellent warranty. I would recommend Legacy without hesitation.

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Reply from Legacy Restoration LLC 2025.12.08

Hello Ann,
Thank you for sharing such a detailed and thoughtful review! Your satisfaction is our greatest reward, and we are thrilled to hear about your fantastic experience with Legacy Restoration. We’re genuinely glad that our team, Paul, Alex, and Julio, was able to take such good care of you throughout the roof replacement process. They truly are incredible assets to our team. It’s wonderful to know that everything went smoothly, from working with your insurance company to the roof installation and cleanup, and that you felt supported every step of the way. Your kind words about our service, craftsmanship, and warranty mean a great deal to us.

Your feedback means so much to us! Please keep us in mind for any future projects, and don’t forget to take advantage of our referral program. If you ever need anything down the road, we’re always here to help.

Kathy Newberg 2025.12.05

     

We were very happy with everything Legacy did. We thought they were professional and helpful. Adam was great to have as a project manager, walked us through everything. They had great work crews for both the roof and gutters. Fast and good quality as well as great clean up.

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Reply from Legacy Restoration LLC 2025.12.08

Hello Kathy,
Thank you so much for the wonderful 5-star review! We’re thrilled to hear that you had such a positive experience with Legacy. It’s fantastic to know that Adam provided guidance throughout the insurance process and went above and beyond to ensure your satisfaction. We’re also glad to hear that our roofing and gutter crews delivered fast, high-quality work and left everything clean.

Your feedback means a lot to us! Please keep us in mind for any future projects, and don’t forget to take advantage of our referral program. If you ever need anything down the road, we’re always here to help.

Ayman Iskander 2025.12.04

     

When those guys sales people knock in your door trying to earn your business please shut off your door in their face. Here’s what happened On march 2025 they came to my house saying that my roof needs to be replaced and they will work with my insurance company to get it approved and get it all done without me worrying about anything. We started the process and everything was struggling since the beginning always hard to reach any one from that team . First insurance denied it because they weren’t using proper tool to do repairs test and they damaged those shingles and off course my HOA fines me twice about it, I tried over and over with them to do something about but they didn’t, I fought by myself with insurance company to send another adjuster out and finally I got it approved to full replacement on end of September . I was told they will build up my roof very quickly because of all of that wait time but instead of doing so it took them a month to send someone out to pick up which shingles we want and after that I was told my material will be delivered to my house on November 12 but it hadn’t arrived. I called they said it was a delay because it is special order so my build up date will be on November 19 instead . decided to wait but guess what they didn’t show up , so I called for them to lie again saying that they waiting for permit and they will get it done on December first. Guess what it is December 4 and I am still waiting. Mathew, angel, Eric,Ramsey they are all liars don’t believe them and never give these people your project I want to mention that it is the first time for me to give a bad review to anyone

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Justin Schroeder 2025.12.02

     

Never used them, and never will. They rang the doorbell at my home when I had a very clear 'Do Not Solicit' sign waking up my daughter taking a nap. If this company doesn't respect property rights and simple request for privacy, they don't deserve your business. Go somewhere else!

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Reply from Legacy Restoration LLC 2025.12.03

Hello Justin,
We sincerely apologize for the disturbance. Your “No Soliciting” sign should have been respected, and we completely understand your frustration. This was an oversight on our part, and we’re addressing it with our team to ensure it doesn’t happen again. If you’re comfortable, please feel free to share your address with us privately so we can add your home to our Do-Not-Knock list. You can reach us at cservice@legacyrestorationllc.com

Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience.

Justin S 2025.12.02

     

Blatenly ignored a 'no soliciting' sign, and woke my daughter up from a nap. When I called to complain they said the individual will be reprimanded; however, if you look at their online reviews it appears they frequently ignore 'no soliciting' signs, so to me it seems to be company policy to just ignore them. The indivdual spoke to kept staying they are an A+ BBB business. This is true, so maybe BBB should further analyze if a company that doesn't respect privacy and property rights, should qualify for this rating.

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Ben P 2025.11.25

     

Do not hire. These people cannot even follow a single simple instruction. Christopher Koelbl from Legacy Retoration llc knocked on my door and hung up a sorry I missed you tag and his business card 18 inches away from a very clear "No Soliciting" sign and an additional sign that explicitly states not to affix any advertisements to my property or I will leave a negative review. So here we are. Do you want someone that ignorant/rushed working on your property?

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Reply from Legacy Restoration LLC 2025.11.26

Hello Ben,
We truly apologize that your “No Soliciting” sign was not respected. We take this feedback seriously and have brought your concern to our Leadership Team. If you would like, please contact us at cservice@legacyrestorationllc.com with your address so we can ensure your property is added to our do-not-contact list immediately and prevent any further disturbances. Thank you for bringing this to our attention.

Mike Hubbard 2025.11.24

     

A rockstar roofing company! Jordan was not only great to work with but a true miracle worker. I highly recommend to family and friends and coworkers. I’d give a 10 star rating if i could. Kudos to the hard working team that fixed up my house.

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Reply from Legacy Restoration LLC 2025.11.25

Hello Mike,
Thank you so much for the incredible review! We’re thrilled to hear that Jordan made the process smooth and went above and beyond for you. Our crew will be excited to know their hard work made such a positive impact. We truly appreciate your recommendation and your kind words about our team. Please keep us in mind for any future projects, and don’t forget to take advantage of our referral program! If you ever need anything down the road, we’re always here to help.

Paula Thompson 2025.11.24

     

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Reply from Legacy Restoration LLC 2025.11.24

Hello Paula,
We truly appreciate the 5-star rating! Thank you for choosing us for your roofing needs. Please keep us in mind for any future projects, and don’t forget to take advantage of our referral program! If you ever need anything down the road, we’re always here to help.

Scott W. 2025.11.22

     

Verified

Shady company, bad quality work , multiple illegal actions, and a final inflated bill $14,000 over their quote when job was half completed. do not hire them!! my house was in better shape before they ever touched it.

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Richard Zylstra 2025.11.20

     

My experience with Legacy could not have been better. Darryl Phillip, my Account Executive, was professional and very comfortable to work with. He listened to what I wanted and got it done. The communication at all levels was exceptional. The office and job supervisor kept me informed every step of the way. The work crew did an awesome job. Not only was the workmanship superb, but they stayed well past dark and cleaned up every piece of material using flashlights. I highly recommend Legacy Restoration!

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Reply from Legacy Restoration LLC 2025.11.20

Hello Richard,
Thank you so much for your incredible review! Your satisfaction is our greatest reward, and we’re thrilled to hear that your experience with Legacy exceeded expectations. Darryl and our entire team take great pride in providing clear communication, quality workmanship, and a smooth process from start to finish.
We truly appreciate you recognizing the crew’s dedication, even staying past dark to ensure everything was cleaned up properly. Feedback like yours means the world to us. Thank you again for trusting Legacy Restoration. Please keep us in mind for any future projects, and don’t forget to take advantage of our referral program! If you ever need anything down the road, we’re always here to help.

William W 2025.11.19

     

Cordial, on time, and very communicative. Warranty included, and so is peace of mind. Thank you to Matt, Jeremiah, James, and their crew(s) for helping me out after a hail storm.

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Reply from Legacy Restoration LLC 2025.11.19

Hello William,
Thank you so much for your kind words! We’re thrilled to hear that Matt, Jeremiah, James, and the team were able to make the process smooth and give you peace of mind after the hail storm. It means a lot to us that you noticed their punctuality and communication. We truly appreciate your support and are always here if you need anything in the future! Please keep us in mind for all of your future projects, and don't forget about our referral program.