We were heading to the Red Roof, but it just didn't look like our scene, so we tried the Latitude, and for just a bit more than the economy - we were greeted with a beautiful mini suite, complete with kitchenette, a spacious bathroom, and large semi private bedroom area, in our case with two queen beds, as that was a bit more reasonably priced that the king room.
Love the robes!
I stayed here 5 times in the last 3 months. Most recently, three weeks ago. During each stay, the TVs were not working in all the rooms. Every couple of minutes, the TVs go black for about 10 seconds! VERY annoying when watching, ruined our stays here. When I asked the front desk about it numerous times, they said they have direct TV so maybe that's it, but they weren't sure. They did say they received other complaints about it, but haven't done anything to resolve it yet. I spent a lot of money here in recent months and will not be coming back if the TV service is not fixed. Hope its fixed soon because I plan on coming back when resolved. Get rid of DirectTV and fix the problem!!!
Thank you for the feedback and apologize for the inconvenience you experienced. I will discuss the challenges with my team to address immediately... the TV carrier has addressed their issue and they installed a more powerful system and the issue appears to be fixed
Subject: Formal Complaint – Improper Room Entry and Manager Conduct
Subject: Formal Complaint – Improper Room Entry and Manager Conduct
Dear General Manager,
I am writing regarding my stay at Latitude Suites on [insert date].
At check-in, I requested and was approved for a late checkout of 12:00 PM. I understood that standard checkout is 11:00 AM.
At approximately 11:00 AM, housekeeping knocked. That was not an issue. However, at approximately 11:30 AM, an individual identified as David knocked once and then proceeded to enter my room while I was walking toward the door. The entry was abrupt and made me uncomfortable.
When I informed him that I had an approved 12:00 PM late checkout, he stated there is a $40 per hour late checkout fee. I explained that the 12:00 PM checkout had already been approved at the front desk. He responded that I had not told him. I was unclear why I would be responsible for relaying approved arrangements between departments.
When I asked to speak with a manager regarding the situation, David informed me that he was the manager.
This raises several serious concerns:
1. Entry into an occupied guest room after a single knock, prior to an approved checkout time.
2. Internal communication breakdown regarding approved late checkouts.
3. A confrontational and dismissive tone from someone identifying himself as management.
As a guest, I should not have to defend a confirmed accommodation nor feel uncomfortable in a room that was still within my approved checkout window.
I respectfully request that this matter be reviewed. I would also appreciate clarification of your late checkout policy and whether 12:00 PM approvals are complimentary or subject to additional fees.
I look forward to your response and to understanding how this will be addressed.
Sincerely,
Alyssa N.
Date of experience: 27 February, 2026
Matthew- we appreciate your review and glad you enjoyed your room during your stay! Looking forward to your next visit!
Michael2026.02.21
Front desk was unwelcoming and rude. You book a stay for a great experience,get away,and to be able to unwind. At check in , they were rude. The room had ants all over the bathroom. They charge for a tooth brush. Just a overall bad experience. Wish I would have read the reviews before booking because all the bad reviews were accurate! In response to this...
In response to you.I have pictures of the ant filled room! It is not ok to be rude to a guest. Check other reviews. You and your staff are known for your unacceptable behavior! To the point, checked out the same day of arrival and ate the fees! Terrible! Next time show professionalism and learn hospitality for yourself and your staff.
Michael as you were not coming to the hotel and not present for the interaction between your girlfriend Christina and my team (as I was) I do not understand how you are able to give such a review. I appreciate any and all feedback. Please review the WOH membership benefit guidelines - perhaps utilize the Guest of Honor award next time to ensure if you are not arriving on property that your benefits will still be honored.
Christina Rivera2026.02.21
Do Not Stay Here – Terrible Management & Hidden Fees
I was supposed to have a relaxing girls' weekend gifted by my boyfriend (a Hyatt Explorist member), but the staff at Latitude Suites made it a nightmare from the moment I walked in.
• Hostile Staff: I was met with dirty stares from the manager, Shelby, and the receptionist (Katrina/Catherine). The receptionist was incredibly rude and had a nasty attitude throughout the interaction.
• Room Issues: The suite had an ant infestation. To make matters worse, despite being a "suite," there were zero pots, pans, or cooking utensils provided.
• Membership Games: They initially granted an early check-in and late checkout. However, once they realized my boyfriend wasn't joining the girls' trip, they rescinded the late checkout, claiming he had to be physically present for the membership benefits to apply. It felt like harassment and a total lack of hospitality.
• Hidden Costs: Be warned about the breakfast it’s $8 if you eat there, but they double the price to $16 just to take it back to your room.
After my boyfriend contacted Hyatt Member Services, the hotel offered a one-night refund on the condition that I leave immediately. I gladly took it just to get away from this place. Save your money and go somewhere where the staff actually knows how to treat guests.
A few things to note:
• Hyatt Policy: Technically, Hyatt terms do often state the member must be staying in the room to receive benefits, but many hotels waive this for "gifted" stays. The way they handled it. granting it and then taking it away is the real issue here.
****UPDATE TO MANAGEMENT/OWNERS REPONSE****
The management’s response is a perfect example of the unprofessionalism and total lack of accountability I experienced.
1. Deflection: I never mentioned toothbrushes; I reported an ant infestation in my room and a complete lack of pots/pans in a suite.
2. The 'Conditions': I was initially granted early check-in and late checkout without issue. Those benefits were only rescinded to be difficult once they realized the member (my boyfriend) wasn't physically there. When a 'refund' was offered, it was made clear I had to leave immediately. Choosing to leave a hotel with ants and hostile staff isn't 'leaving of my own accord'—it is fleeing an unacceptable situation.
3. Hidden Fees: My review mentioned the $8 vs. $16 breakfast discrepancy for taking food to the room, which management conveniently failed to address.
4. A Pattern of Poor Service: I am clearly not the only one who has had these issues. The negative reviews for this property are absolutely correct, and I urge anyone considering a stay here to take those reviews seriously. My experience mirrors many others who have dealt with a defensive staff and subpar conditions.
If you are looking for a hotel that takes responsibility for pests and good service look elsewhere. This management and owner would rather argue with guests and deflect blame than provide a clean, functional room or basic hospitality.
Thank you for the feedback - Unsure of what hidden fees you are speaking of - as we do charge for toothbrushes in our market and I am very sorry this seemed to offend you. My staff was very professional with you and handled you challenges politely and immediately. As for the World of Hyatt benefits I have contacted World of Hyatt regarding this and they advised as my manager had spoken to you that if the member is not staying in the room then their benefits are not transferable to another guest unless they use the Guest of Honor award. We did not set any "conditions" on your checking out- you had chosen to leave of your own accord and could have even stayed the night - which you chose not to... Safe Travels and we appreciate your understanding.
Brij Shukla2026.02.21
Check in was 31st Jan & check out 1st feb, Very disappointing experience. The manager, David, was unprofessional and did not even introduce himself when addressing concerns. Communication was poor, and I felt that my issues were not taken seriously.
The overall handling of the situation felt misleading and lacking transparency. I would advise anyone considering this hotel to carefully review their bill and clarify policies in advance.
Customer service matters, and unfortunately this stay did not meet basic expectations.
Fraudulent charges on my card. Manager or receptionist won’t even help, as per my bank’s request, asked them to fax to bank clearing this and they disappeared.
I apologize for any confusion on the billing but it is very transparent and you folio shows any and all charges. There were no fraudulent charges to your card. The $100 incidental hold is released at check out - you will not see any money processed back to your account (as I had explained). If you used a debit card then it may delay the release of the funds. We have explained all of this several times and appreciate your feedback. Now that we have taken care of the issue with your bank as the challenge I would ask you to rate the hotel and not the financial confusion with your bank
Harper Lawson2026.02.17
Having both free Wi-Fi and a full kitchen made this stay extremely convenient.
Aileen we are thankful for your feedback and glad you enjoyed your stay with us- safe travels
Dave Lux2026.02.09
Decent hotel. No TV Station .
Front desk wasnt nice. Floors shower were dirty. Floor in shower is disgusting. Fan filters havent been cleaned or changed and all smelled
Bar menu very limited and all frozen reheated.
For the price it was not worth it. This is super8 with robes in shower
Thanks for your feedback- I will absolutely share this with my team. Unsure what you meant by No TV station as we have 40 available plus Netflix and YouTube TV... Safe Travels
Lydia Morton2026.02.07
This hotel exceeded my expectations in comfort and service. The room design was thoughtful and modern.
Olivia we are grateful for your kind review- I will share this with my team! Safe Travels
Steve Fiedler2026.01.20
I go check In and they wanted to make and keep a copy of my drivers license and they claim everyone just hands it over with no questions
Well they also have my credit card and I guess they never heard of identity theft, and all they need is a lic and a
Credit card
And who knows who they employ and have access
Warning.. don’t give up your privacy for a hotel room
Sorry for your inconvenience but to clarify we are PCI COMPLIANT and do not have access to your credit card after you tap/insert or swipe at check in as it is "tokenized" in our system and we are unable to access a true number. We absolutely do know who we employ and take great care in handling our guests information. Thank you for the feedback and safe travels.
Ryan DeWerd2026.01.19
Stayed at Latitude Suites Tinton Falls NJ 1/16-1/18. Hotel was busy for a sports event weekend. The front desk received a prank call sighting my room number from a cell phone. Front desk called my room and told me I was getting kicked out and they were calling the police. Went down to the front desk to sort the issue. No apology for calling my room at 10:45pm and waking up my kids. Stay away from this brand and hotel management.
I appreciate your feedback, again... When we spoke this morning you accepted my apology and left me with the feeling you were understanding about this confusion. My agent was verbally threatened on the phone and the police were called. Thanks again and safe travels
Roberto Sosa2026.01.18
The property is absolutely gorgeous and splendid. The upkeep is also very well taken care of. My room was very spacious, clean and comfortable. Definitely would return again.
Verified Company
