Hotel & Spa Laguna Seca Reviews

Fin de semana Las vista en el hotel, las áreas verdes, la tranquilidad, las aguas termales, hace que se respire un ambiente muy bueno bueno. El hotel está ubicado en un zona muy buena y cerca de la ciudad y del aeropuerto, es bastante espacioso y en las noches puedes apreciar un cielo estrellado

Pericote in the suit room The hotel is nice, it has a mini zoo, but I think it lacks basic children's games. On the second night I had a terrible night because inside the room there was a parakeet walking around the room, nightstand, mini bar and the floor. That was two suite rooms. We called the reception and they came but they seemed a little inattentive to me and we insisted that they look for him at the pericote and thank goodness they stayed and killed him in the room. We didn't sleep all night. I waited for an apology... before leaving or going to another hotel because neither my baby nor my family could sleep and because we didn't receive an apology or anything in the morning either. What's more, remove the trash and indicate and they continued and I found it the next day at the door of the room. I went to reception and told them to pick it up. I paid the entire bill and left on time because they were worried about their check in and their final payment for everything, they made a mistake in charging me and they were missing 63 soles and they wrote to me to charge me and I paid them. I think they should check the cost of the rooms a little more and set traps. Also improve their reservation systems and protocols for this type of case, a little more empathy towards the guests in these cases, I think it should improve because it has nice facilities.