It sets the tone when you walk through the door and the desk attendant has her feet up on the counter and doesn’t bother to look up from her phone.
I agree with other posts, MANY of the machines are simply worn out and need overhauled or replaced. Several of the cardio machines simply vanished and were not replaced.
There is no heat in the basketball court, the sauna is often not working, and there is no hot water in the showers about once a month.
It would be nice if just once I could get a workout in without people leaving a bag or water bottle to “hold” their spot in between reps.
Alas, no one seems to be running this place.
I used a 3-day trial at this location, and while the facility itself seems fine, I want to share my experience so others— especially beginners— know what to expect.
Before I could even start my workout, I was put through an “assessment” led by the membership director. I expected some sort of intake process, but the way it was handled was unprofessional, assumptive, and borderline unethical.
For context: I’m a certified trainer, nutrition coach, distance running coach, and have nearly a decade of experience working with clients and managing a gym. I didn’t disclose any of this because I wanted to see how they treat members who don’t have my background.
At no point before or during the assessment was I given any indication that the membership director was certified in training or nutrition... yet he proceeded to give advice as if he were.
When I told him I’m a runner who lifts to support my running, his immediate follow-up was, “How are your knees?” An extremely presumptive and stereotypical question.
I told him I did not care to be weighed, as it seemed irrelevant to my trial, and he told me he “had to” or he’d get in trouble. He then weighed me in a highly visible area of the gym, with people around, and announced the number out loud. He also guessed my BMI before calculating it, and when it was higher than he expected, he attributed it to the fact I am a runner and “do too much cardio.” None of this was appropriate or necessary... especially after I specifically stated I did not want to be weighed. He is not a doctor, and he has no business weighing people who aren't his PT clients and are simply there to try the gym.
He then gave unsolicited nutrition and training advice, including protein recommendations, body composition targets, and claims about running being “catabolic”— without knowing anything about my health history, my goals, or my needs. Again… I still had no proof he is certified to give any of that guidance.
Throughout the walkthrough, he continued making assumptions about my training, my preferences, and what machines he thought I’d be “into,” including insisting I’d probably care about a hip thrust machine that isn’t even part of my programming. The whole interaction felt stereotyped and completely impersonal.
After all of this, he asked me to sign up for a membership BEFORE I had even touched a machine or used the trial I’d signed up for.
For someone brand-new to fitness — someone who couldn’t immediately recognize his sales tactics or misinformation... this experience would have been confusing, misleading, and potentially unsafe. The advice he provided was inaccurate and delivered in a way that could easily make someone feel judged or self-conscious on their first day.
I appreciate the free trial, but the culture of a gym starts from the top down, and based on this experience, I’ll be keeping my options open and looking elsewhere.
If this gym is the most convenient option for you, and you just need a place to workout, the equipment itself is fine. Just be aware of the sales-driven “assessment” on the front end, and take anything you’re told with a grain of salt.
Good gym. Pretty clean and the members have proper gym etiquette by cleaning up and re-racking weights.
Don't have to worry about people chit chatting on the phones hogging benches or people recording themselves.
Hi, thank you so much for your review of LA Fitness! We are happy to hear you had a positive experience.
Henedy Gota2025.10.01
All the machines should be replaced. The smell of chlorine from the pool and the rust from the machines and dumbbells is incredible. The bathroom sink faucets are almost all broken from the salt water. Most of the bench seats are broken. Honestly, the best thing about the gym is that it has a kids club.
Clean. Newer equipment if you like that. Lot too busy on a Sunday afternoon. Boxing bags. Most workout things you need. Usually very busy from when I’ve went in past. They seem to take care of facilities.
Hi Ben, thank you for taking the time to review us! We appreciate your feedback and hope to exceed your expectations next time. – LA Fitness
Pasha Dubinski2025.08.07
They've let this place go..
Poor upkeep. Mold around pool/whirlpool areas. I can't even remember the last time the Sauna was operational. The quality of the amenities offered is decreasing while the price of membership is increasing.
I debating even leaving a review, but I’ve now gotten two phone calls from this location, I can only assume asking me if I’m going to join this gym. I went into this location on 7/15/25 around 5:45pm to tour the facility. I’d called earlier that day and spoke to Kyndal, I told her I wasn’t happy with what my current gym offered and I was interested in some of the classes offered at LA Fitness, I wanted to come in to tour the facility. Kyndal was so kind on the phone, she seemed genuinely eager for me to come in and even offered to go over the class schedule with me and offered me a 3 day pass to try out the facility. I specifically asked her when would be a good time to come in, she told me if I wanted to come in that day she’d be there until they closed, or the next day, I believe she said the name was Andrew, would be able to show me around because she wouldn’t be there.
As someone who is fairly new to doing anything but walking my neighborhood and an occasional video workout in my living room, I was a little nervous about stepping into a gym of this degree, but like I said, Kyndal was so warm and welcoming on the phone, so I made it a point to go that day when she would be there.
When I got to the location, they were a little busier than I expected, however, people were just scanning barcodes and walking right in, while 3 people stood at the check in counter just monitoring, besides one girl who stood towards the back chatting with a guy she clearly knew well. I explained to the guy who asked if I needed help that I had called a bit ago and spoke with Kyndal who told me to come in anytime that day for a tour. I waited for her to finish her conversation and when she approached me she was very immediate to send me off to someone else. That guy took me over to a desk where he began asking me about their membership plans. I told him what I was there for, a tour of the facility, and he immediately jumped up and took me back over to the desk, telling Kyndal, not asking, to take me on the tour because he didn’t have time. She argued with him about it for well over a minute. Saying that she wanted to stay up front, that she was asked to watch the front, keep in mind there was another guy up there at this time as well. The man who brought me back to the counter then told Kyndal that he would watch the desk and to go give me the tour now. She didn’t like this and sighed while throwing her phone down on the counter, she stood up with annoyance and said to follow her. We got over to the two rooms where classes were held, and she just pointed at it and said she had no idea what class was going on but said “it was one they offered”. While standing there, instead of showing me any sort of schedule, she asked me what gym I currently go to. I told her the gym, and she immediately laughed and told me she worked there for a few months and then “sued their pants off”. As we continued walking she kept blanking on what she was doing, she would walk in front of me, talk the other direction, get side tracked often, and then told me by the stair climbers that I could eventually work my way up to them.. offensive as this was just being based off of my appearance.
She didn’t even take me upstairs and then she was annoyed that I wanted to see the pool. Sorry, I just wanted to tour the place.. she genuinely couldn’t wait to be done with the tour.
All this to say, I didn’t step foot back in that gym for even a single day of my “3 day trial”. If you want to get new members to sign the dotted line, this is not the way. I will never go back and I will warn everyone I know. As a business owner in Westfield, this is not a good look.
Super nice staff! One girl even noticed I had walked out and came to check on me! I’ve never had that kindness shown to me at a big gym like that. To the long haired girl at the check in area- THANK YOU!!!
☺️☺️☺️
Hi Ashley thank you for your review of LA Fitness. We are happy to hear your experience was positive!
Mike Murakami2025.07.06
Sunday 7/6/2025 and while the gym is supposed to open at 8am, which is already pretty late, no one is here to open the gym. A dozen people standing in the sun, prob 20 people in their cars. Another 20 have already gone home. No one answers the phone.
Hi , we are happy to hear you had a positive experience at LA Fitness! We value your input and appreciate you taking the time to leave us a 5-star review!
Amy González2025.06.16
I like la fitness in general but this location in particular is a miss for me. some machines really should be replaced. the stairclimbers suck
Hi, thank you so much for your review of LA Fitness! We are happy to hear you had a positive experience.
jeff williams2025.06.12
Abysmal maintenance and management. The sauna, which is a requirement for any gym I would join, is down more than its working. There is an annoyingly ignorant segment of membership that insists on pouring water on the heat elements about once a week, bringing the sauna down. Management does nothing to prevent this. It’s reached the point where I’m looking for a new gym.
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