Please avoid the Atlanta Miami Circle location. They don't advise of their no refund policy. I changed my mind on fur storage within 15 minutes due to exorbitant prices. They refused to refund my money. I called 911 for assistance and their solution was to say I was trespassing inspite of my calm demeanor. I feel scammed out of $540.
I do not recommend this business to anyone who values good customer service. Find another business that values customers not one that treats customers poorly.
Attention to quality service is paramount for Marc Kaufman Furs. I typically do not write reviews, but when someone goes over and beyond for quality, workmanship, details, personalization and working hard for your dollar, they deserve my recognition! Marc Kaufman Furs, because you're worth it!!
Marc Kaufman Furs is the epitome of sales and service. Mr Kaufman brings decades of knowledge to the table. His expertise in style, color, cut and material is bar none. If you are in the market for a fur coat Marc Kaufman is the place to go.
I absolutely LOVE this business…from the customer service, flexibility, quality of pieces, accommodations and price. I have had my coats restored beautifully, tailored, crafted, altered and every time I was a happy customer. Jodi is a JOY in every sense of the word and the owner Marc, when he is hands on …it’s a treat!!!! Definitely my fave!!!!!!
Horrible customer service. While their selection of coats were great, I was shocked by how rude they treated me from the moment I walked in. When I would ask them how much anything was, the man immediately would say "it's expensive" and would insist on not telling me the price. They acted like I wasn't able to afford anything at the store and that I shouldn't be there.
Hello Adam. We pride ourselves on our expert furrier craftsmanship and customer service, but we have absolutely no record of you ever doing business with us. If you left this rating in error, we kindly ask that you remove it. Otherwise, this has been reported to Google as a violation of their fake engagement policy.
O C2026.01.14
Rude employee they didn’t let my wife try on a coat that I wanted to buy her for our anniversary.
I’m sorry to hear this was your impression. That is certainly not the experience we want for anyone, especially when selecting a gift for a special occasion like an anniversary.
For clarity, our building houses two completely independent fur businesses. USA Furs by George is located at the front of the building, while Marc Kaufman Furs operates independently at the end, with separate ownership, staff, and policies.
Within our store, there are rare situations where a fitting may be delayed or declined due to garment condition, sizing, or preservation concerns, but this should always be communicated clearly and courteously. If that didn’t happen here, I sincerely apologize.
We would appreciate the opportunity to better understand what occurred and address it properly. Please feel free to contact us directly at the store.
My interaction with the owner Marc always makes it a pleasurable experience! He takes the time to get to know you and find out what your needs are! The selection of fur will match any ones desire to own a fur no matter what your budget is! What a GREAT experience!!!!
Disappointed in the customer service. I brought in a piece that had a lot of sentimental value and from the second I walked in the door I was paid no attention to. Once they reviewed my item and what I wanted, they were dismissive. I understand the fur I brought in was older and dry, but they were cold and quick to brush me aside for other customers. It was a disappointing experience. I found more thoughtful help elsewhere.
Thank you for taking the time to share your experience. I’m truly sorry that you felt dismissed—especially given the sentimental value of the piece you brought in. That is never the experience we want anyone to associate with our name.
For clarity, our location houses more than one business. The services provided by Marc Kaufman Furs are offered at the end of the store, where all consultations and decisions are handled directly by our team. That said, regardless of circumstances, every interaction connected to our work should always be approached with care, patience, and respect.
We regularly work with vintage and delicate furs, and while there are times when age or condition may limit what can be done, those conversations should always be handled thoughtfully. If we fell short of that standard in your case, I sincerely apologize.
We’ve recently shared more about how we operate, our values, and our commitment to accountability here, should you wish to read it:
https://kaufmanfurs.com/the-marc-kaufman-standard-elegance-craftsmanship-and-accountability/
I would genuinely appreciate the opportunity to speak with you directly, better understand what happened, and see if there is any way we can make this right. Please feel free to contact us at the store at your convenience.
Wishing you all the best,
Marc Kaufman Furs
LENA Silk2025.11.29
I just must add to my review.... I am in sales myself, and I know how hard it is to be exceptional. Marc Kaufman goes way over beyond and above. I'm very lucky to have found him and his Fur Store... I will only buy from Marc Kaufman Furs!!
Absolutely the best!!
I wish I could give no stars. They ruined my less than 1-year mink coat. When I received my coat, there were something that look like cockroach droppings on it and the fur at those particular parts are shedding so much it became bald spots. I tried to email and call them but got no responses of how they are going to fix the issue. I will do a video and post on social media so everyone knows this is not a lie. Don't send your coats here. But if you did, make sure you check every part of your coat because those droppings hide underneath the fur.
We delivered Charia Sirahus coat a few days ago. She said there was something on it. Within a 24 hours we had her fur picked up for inspection. We found nothing at all wrong with her fur. We have over 75 million in furs we are holding
No insect molestation at all. Our vaults are spotless. I asked her to come to our store where we have her fur to show us what she is seeing. I personally see nothing wrong.
i love me more than you2025.03.05
They are very rude in this fur store. Do not spend your money here. Them two old men don't appreciate customers.
Thank you for your rating, Diogo. We didn’t receive any details about your experience, so we’re not sure what went wrong. Our team is always committed to providing excellent service, and we would appreciate it if you could share more information so we can address any concerns.
Please feel free to contact us directly anytime.
— Marc Kaufman Furs NYC
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