Joyride Financial Reviews

Deejay Grant 2025.12.15

     

⭐⭐⭐⭐⭐ Outstanding Experience with Travis from Joyride Motorsports! Travis was absolutely fantastic. He went above and beyond to help me get the Falcon GT e-bike for my son, making the entire process smooth and enjoyable. His expertise and genuine care really made a difference. I highly recommend Travis at Joyride Motorsports!

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Reply from Joyride Financial 2025.12.15

Thank you for your wonderful feedback! We're thrilled to hear that Travis provided you with such an outstanding experience. His dedication to customer satisfaction is truly commendable, and we're glad he could assist you in finding the perfect e-bike for your son. We appreciate your recommendation and look forward to serving you again in the future!

Lincoln Malcolm 2025.12.15

     

Extremely unprofessional and unacceptable service I purchased a 79Bike Falcon through Joyride Financial and received it with a battery that would not charge. After weeks of delays and no proper resolution, I contacted their repair department today and was shocked by how I was treated. The repair representative was extremely rude and aggressive, repeatedly using profanity and saying things like “I don’t fing work on the weekend” and “your fing battery was done on Friday.” There was no professionalism, no empathy, and no effort to actually resolve the issue. At this point, I still do not have a working battery, my original battery was taken and replaced with a used one, and I’m being spoken to disrespectfully when asking for help. I would strongly caution anyone considering doing business here. Poor product support and unacceptable customer service.

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Reply from Joyride Financial 2025.12.16

Lincoln, we take customer service concerns seriously, and we need to correct several inaccuracies in your review.

Our team went well beyond standard business hours to assist you, including extensive after-hours troubleshooting, weekend communication, and ultimately personally driving a replacement battery to your home to get you back up and running as quickly as possible. The replacement battery provided was new and removed from another brand-new bike, not a used unit.

Throughout the troubleshooting process on Friday, our staff were subjected to repeated profanity, hostility, and abusive language. While we strive to remain professional at all times, we also maintain a zero-tolerance policy for verbal abuse toward our team.

We understand your frustration with the situation and made every reasonable effort — and then some — to resolve it promptly and fairly. However, misrepresenting the actions taken by our staff and the condition of the replacement provided is not accurate.

We stand by our team and the exceptional lengths they went to in this case.

— Management, Joyride Financial

Josh Hyder 2025.11.21

     

Just got the 79Bike falcon pro. What a beast! So much power. Goes way faster than it says it does! The geometry is perfect so well balanced! Joyride made the transition smooth and simple!

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Reply from Joyride Financial 2025.11.21

Thank you for your enthusiastic feedback, Josh! We're thrilled to hear that you're enjoying the 79Bike Falcon Pro and that you found the transition with Joyride to be smooth and simple. It's great to know you appreciate the power and balance of your new bike. Enjoy your rides!

Macoy Yap 2025.11.20

     

It’s my first time to own a Motocross E bike The 79 bike falcon PRO all Of the gears are amazing with the sports gear. Full throttle Was superb It’s like a real racing motocross, off-road bike…. “ We ride together we sleep together lol 😂 “

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Reply from Joyride Financial 2025.11.20

We're thrilled to hear that you're enjoying your first Motocross E bike! It's fantastic to know that the 79 Bike Falcon PRO is meeting your expectations with its amazing gears and thrilling performance. The excitement of riding it like a real racing motocross bike is exactly what we aim for. Enjoy your rides and keep making great memories!

Joshua Joven 2025.11.19

     

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Reply from Joyride Financial 2025.11.20

We’re sorry to hear about your experience, Joshua. Your feedback is important to us and we would like to understand what went wrong. We have no record of you in our customer database so we think this may be a mistake?

Austin Santos-Pincay 2025.10.20

     

This experience was amazing. This process handled with the most professionalism from beginning to end! You can’t go wrong with Joyride their representative Jordan was outstanding detailing what kind bike I was getting down to the last detail, there are no misses with this service 100/100!

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Reply from Joyride Financial 2025.10.21

Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience and that Jordan provided you with outstanding service. Your satisfaction is our top priority, and it's great to know that our attention to detail made a difference for you. We appreciate your support and look forward to serving you again!

Steve Meidlinger 2025.10.02

     

Travis made this purchase super easy and everything went as smooth as it could. Shipped super fast and super easy to set up. Love this bike and the customer service has been off the charts!

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Reply from Joyride Financial 2025.10.02

Thank you for your fantastic feedback, Steve! We're thrilled to hear that Travis made your purchase experience so seamless and that you're enjoying your new bike. Fast shipping and exceptional customer service are priorities for us, and it’s great to know we hit the mark. If you ever need anything else, don’t hesitate to reach out! Enjoy your bike adventures!

Franky Brown 2025.09.28

     

I worked with Mitch on getting a bike and everything was so easy and quick and he made it all happen and did everything he said he would, very solid guy Huge thank you to Mitch, Marc, Jeremey and Jordan over at joyride !

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Reply from Joyride Financial 2025.09.28

Thank you for your fantastic review, Franky! We are thrilled to hear about your positive experience with Mitch and the team. It's great to know that we could make the bike purchase smooth and enjoyable for you. We appreciate your kind words and look forward to serving you again at Joyride!

Ali Alnadi 2025.09.23

     

I was inquiring about the 79 Falcon Pro. I expected the dealership price to be a bit higher than Falcon’s website (which lists it at $5,400), and when I pointed that out, they did drop it to $5,700 from $6,500, which I appreciated. However, things went south when they added a $1,000 ‘bank fee’ and a $1,000 ‘dealer fee’ on top. After I pushed back, the bank fee was suddenly reduced to $99, which showed me how inflated it was to begin with. When I questioned the $1,000 dealer fee, I was told it was to feed his family and that he gets 20% commission. which felt unprofessional. I understand paying a reasonable dealer fee ($200–$300), but $1,000 on top of an already marked-up bike is excessive. When I refused, the salesperson got upset and ended the call. Overall, I didn’t appreciate the tactics or the the experience I had.

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Reply from Joyride Financial 2025.09.23

Hi Ali, thanks for your review.

Just to set the record straight: lender fees are set by the banks, not us. We don’t control them, and we don’t pocket them. Your credit profile limited the lenders available, which is why the fees weren’t as low as you’d have liked.

As for the “dealer fees” you mentioned — those are freight and PDI charges. That’s the cost of shipping, assembling, and preparing a machine so it’s safe and ready. Every dealership charges them. Calling them a “tactic” is simply not accurate.

We get that you wanted a bigger discount, but these units are in extremely high demand. We price fairly and competitively, and we’re not in the business of devaluing our product or misleading our customers.

We’re confident in how we operate — transparently, professionally, and with integrity.

daniel mcpartland 2025.08.20

     

bought a dirt bike took them a month to get it to me was told multiple times int the month I was getting it ( lies ) bike broke down was left on side of road and was told not there problem Now a recall on the bike and I can’t use it or get to work again not there problem I would not ever use this company only guy that remotely helped me was Taylor tommpson ( good guy ) don’t buy off these guys the way I was talked to on the phone was so rude There is no repairing this with me and the four people that I was going to get to buy bikes. I’ve told him not to do it with this company. The last guy I talked to you on the phone was so rude that I don’t even want you to fix my bike. I want you to send me the battery so I can fix it. Worst experience in my life never again Will I deal with you Not asking for anything but an apology at no time was I aggressive just didn’t like being called a bum or made fun of because of my financial situation To make it clear I understand there are bump and stuff beyond your control but the way your employee talked with me was unacceptable and anyone would be upset again all I wanted was a apology Thank you again Taylor Thompson for being a great guy and trying to help me out

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Reply from Joyride Financial 2025.08.20

Daniel, we did our best to support you throughout the process, but there were delays on your end in providing required items, which affected how smoothly things could move forward. After receiving the bike, it unfortunately sustained significant damage due to use beyond its intended capacity. We explained that this model is rated for a maximum rider weight of 230 lbs, and from our assessment, that limit was grossly exceeded.

Separately, the manufacturer has issued a safety recall for your battery, and we are actively working to facilitate that on your behalf. However, we must stress that aggressive or hostile behavior toward our staff will not be tolerated.

We want to be clear: it isn’t possible for us to reimburse payments when a product has been misused. That said, we remain committed to helping with any legitimate warranty or recall matters directly supported by the manufacturer.

Gerry Wallace 2025.08.17

     

Got my Falcon Gt here. Super hard to find. Other places told me 3 months to order. Crazy nice bike. I'm impressed. Thank you Summer and Jer. No complaints :)

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Reply from Joyride Financial 2025.08.17

Thank you for your wonderful review, Gerry! We're thrilled to hear that you found your Falcon GT with us and that you're impressed with your purchase. It's great to know that Summer and Jer provided you with excellent service. We appreciate your support and are here for any future needs you may have. Enjoy your new bike!

Matt Primeau 2025.08.16

     

Oakley helped me every step of the way and made sure that I was all set with any question I had!!

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Reply from Joyride Financial 2025.08.16

Thank you for your wonderful feedback, Matt! We're thrilled to hear that our team was able to assist you every step of the way. Your satisfaction is our priority, and we appreciate your support. Looking forward to serving you again in the future!

Dora Sanchez 2025.08.08

     

I’m so grateful to have found the Joyride team! As a Mexican who speaks Spanish, I had struggled to find a place where they could communicate with me clearly and explain everything in detail. I always wanted to get a dirt bike, and thanks to their amazing support—especially Jordan’s help—it finally became a reality. I truly appreciate their patience and professionalism. Highly recommended! ❤️❤️👌

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Reply from Joyride Financial 2025.08.09

Thank you so much for your kind words, Dora! We're thrilled to hear that you had a positive experience with the Joyride team and that Jordan was able to assist you effectively. Your feedback about our communication is greatly appreciated, and we're glad we could help make your dream of owning a dirt bike a reality. We look forward to seeing you again soon and wish you many exciting rides ahead!

Sean Buztler 2025.08.08

     

Absolutely fantastic guys to work with, finding the best option for financing... and the best part is when you call they arent over seas and you get an acutal person. Id highly recommend anyone looking for a summer or winter toy to give them a call. Thank you again

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Reply from Joyride Financial 2025.08.08

Thank you for your wonderful feedback, Sean! We're thrilled to hear you had a fantastic experience with our team. It's great to know that you appreciated our commitment to providing personal service. We appreciate your recommendation and look forward to helping others find their perfect summer or winter toy! Thank you once again for your support.

Tyson Loder 2025.08.08

     

Grate Service and very helpful. I was Explained everything every steep of the way and I had my bike with in a short amount of time. Highly recommend for anyone no matter the Credit score. The representative that helped me ( Taylor Thomson ) was Especially exceptional at his job.

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Reply from Joyride Financial 2025.08.08

Thank you for your fantastic review! We're thrilled to hear that you had a great experience and that Taylor provided exceptional service. We appreciate your recommendation and are glad we could assist you in getting your bike in a timely manner. Your feedback motivates us to continue delivering top-notch service. We look forward to serving you again!

Christian G 2025.08.02

     

I have been dealing with Real at Joyride for years and his level of professionalism and attention to detail are second to none. He helped me with my first motorcycle purchase and it was seamless and unlike any other experience I have ever had at any other store. I have referred countless people to him and he has come through for my friends within hours of them coming to him for help where the dealerships were literally taking days to get them reuslts. I cannot stress anough how incredibly he has treated my friends and myself whenver we have gone to him for help with finding bikes, boats, ATV's and the financing required to get our dream vehicles. Real is amazing, you need look no further than Joyride and Real Binette!

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Reply from Joyride Financial 2025.08.02

Thank you for your incredible feedback, Christian! We're thrilled to hear about your positive experiences with Real at Joyride. His commitment to professionalism and exceptional service truly sets him apart, and it's wonderful to know that he's been able to help both you and your friends so effectively. We appreciate your referrals and look forward to continuing to assist you with all your vehicle needs in the future. Thank you for choosing Joyride!

Jeremy Gareau 2025.07.29

     

Very good, Jeremy and Jordan helped me pick out an mx5 from talaria and absolutely loving it, thanks to these two I would have went with a Surron and glad I didn’t because this thing is awesome

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Reply from Joyride Financial 2025.07.29

Thank you for your positive feedback, Jeremy! We're thrilled to hear that you love your new MX5 and that Jeremy and Jordan were able to assist you in making the right choice. Enjoy your ride, and we appreciate your recommendation!

Anthony Thomas 2025.07.28

     

I would just like to shout out Michel & Jeremy. & the whole team a Joyride for hooking up my dream bike, Michel and Jeremy went beyond and did everything in their power to get me what I needed! If you are looking to get on a toy definitely go through Joyride no hassle all business!!!! But shout out to my man Michel the GOAT!!!

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Reply from Joyride Financial 2025.07.28

Thank you so much for your amazing review, Anthony! We’re thrilled to hear that Michel, Jeremy, and the team made your dream bike a reality. It’s always our goal to provide a hassle-free experience for our customers. Your shout-out to Michel is much appreciated, and we can’t wait to help you with your next toy. Enjoy your new ride!

Dany Monast 2025.07.27

     

GT1 bad with joyride I bought a GT1 from them. Rush on a call to sign all paperwork. Like chop chop. Then got a used GT1 from them. Bill of sale over 5k. But total payments are over 10k. Never sent me anything. And I’ve noticed it had a flat tire the day after. Then I poked them about it. Rowan or whatever his name is. Took forever to get me a spare tire. Very very poor customer service

Date of experience: 06 June, 2025

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Brenan Dion 2025.07.25

     

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Reply from Joyride Financial 2025.07.25

Thank you for your excellent rating! We appreciate your support and are glad you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again.