John The Plumber Reviews

Service was quick, effective and friendly. Was surprised though by $350 for unclogging a toilet.

Very helpful and efficient

on time professionals.

We had two toilets that simultaneously had (unrelated) issues. I was able to schedule everything online for a time frame that worked well for me. When the two plumbers showed up, they gave me a quote for the repairs. Colin and Andrew were GREAT. They came through at 2:20PM and left at 3:00PM, it was so quick. Colin literally took our toilet out repaired what was under it causing the damage, while Andrew worked on the water pipe (I'm not 100% sure but something was) with the other toilet. They were quick, efficient, professional. I would 10/10 book again and recommend. Love the online booking feature, timely service, and fair pricing!

Great job! Zach ( the Plumber) was fantastic. Completed the work as recommended. Very professional and courteous. Strongly recommend them.

We had a few small things to get fixed. Darius from John the Plumber was fast, efficient and professional. The work was done quickly and cleanly, and the price was very reasonable.

Darius was professional and efficient. Courteous and even left the sink area spotless! Highly recommended.

The amount of issues in just one visit was absolutely shocking: 1) First impression - this is a large chain, not a local company as it attempts to appear. Dispatch repeatedly had trouble understanding my address, asking if I was in ON Canada etc. They were unable to provide me with any sort of base estimate for the initial appointment, but advised me that we would be charged a cancellation fee if we decided to not pursue the visit when the plumber called us on his way (and would offer an estimate at that time). This is nonsensical - I would never pay a cancellation fee for a service that I was not provided and did not get an estimate for. 2) I called at 11am and was advised they would visit between 1-4pm. We did not even hear from them until a few minutes before 4 - we understand that things come up, but they should have contacted us when they got derailed to a bigger emergency and let us know they would be delayed as we had been literally waiting around all day. 3) There was a young plumber who was very off standish- hood up, head down, no interaction etc. Though unprofessional, it wasn’t a big deal until he had a massive rage screaming incident in our home - absolutely screaming at his colleague and storming around, all the way through the basement, up the stairs, and through our main floor while I was sitting feeding my baby dinner. This was shocking and scary for myself and the baby to have this extreme outburst and anger in our home. Our camera captured the audio of some of it, which we sent on to the company. 4) John, the other plumber, handled himself very calmly and professionally throughout this shocking incident. It was the end of a long day and our plumbing job turned into a large one, and he had been attacked by a colleague, yet he carried on and got the job done under an exhausting and stressful circumstance. His behaviour was the only positive thing. 5) the job did get completed; however, there was no attempt at all to contain the mess. It was a partially finished room with just drywall on the walls, mostly cement floor and a few loose pieces of brand new carpet. We had all the items to contain any mess and my husband repeatedly offered help if needed (we did not go down to see the disaster until it was too late). The room was destroyed - black gunk all over throw carpets (could have been easily removed prior to and had to be thrown out), all over the drywall (we had to wash it and sand it - we had large plastic rolls that could have covered it), all over the cement floor (permanently ruined), etc. It took the entire next day to get the room to a reasonable level of cleanliness. Throughout the visit, we supplied numerous rags, buckets, paper towels and a ladder as they arrived totally unprepared without their own equipment. We provided photos of the damage to the company. 5) All old materials were left for us to deal with! Even if there was an extra cost, we would have happily paid for them to be removed. I cannot imagine if we didn’t have the tools or physical ability to deal with the aftermath of this disaster - we would have had to pay thousands of dollars for the area to be restored. The company emailed with questions for feedback and I promptly responded with videos, pictures and great detail. I got a response apologizing, saying this would be escalated and we would be hearing back soon - this was Oct 25, 2023 and we never heard back again. I have never had such a horrible experience with a company in my life.

We were very satisfied with John and Dawson. They laid out what our options were, suggested the best course of action, and resolved the problem while we watched - no further issues. They even knocked a bit off the price, without us asking. We subsequently recommended them to friends.

So far I’ve had superior service from John the plumber even tho the job is still on going. I appreciate their politeness, there knowledge and they treat me with respect. I’m looking forward to finishing the job with them and to update this review in the end

One of the few companies that I'd use in Kingston when I can't manage things myself. Steve, the plumber that helped me was professional, thorough, and very friendly...and he fixed the problem, so he's the best ever to me! Cost seemed high at 400, but I blame the Russians.

John the Plumber is my first call whenever I have an issue, and Mike is who I ask for to fix the problem. He is dependable and someone I trust to efficiently and expertly get the job done. I have never been disappointed. Although no one likes a plumbing issue, I must admit it’s a pleasure to see Mike arrive to save the day!

Timely, quick and knowledgeable. Bonus for us was the exceptionally friendly technicians.

Darius was hands down the best, most efficient and knowledgeable plumber! He did the work so quickly and cleaned as he went, everything was spotless when he was done. I would highly recommend him, and will be using him again if needed.

Thanks for the prompt shutoff valve repair, Cam.

Good. Reliable and whit a lots of experience

Cameron did a great job!

We are an historic church with old pipes, and this is the second time that we have used the services of John the Plumber. The service is prompt, professional, polite and thorough. I continue to be impressed by their work. John the Plumber remains our go-to for major plumbing issues.

Excellent and prompt service! Very friendly and professional.