%title%
%offer%
Reviews (1993)
Elliott Buckland
2023-09-25
Dear Elliott, thank you for your positive feedback! We're thrilled to know you had a great experience. We appreciate your support and look forward to serving you in the future.
Sabrina Benoit
2023-09-25
Dear Sabrina, thank you for your feedback, it is greatly appreciated. We're glad to know you had a positive experience. If you need anything else, please let us know!
Debbie Hendrickson
2023-09-25
Critical
Punctuality
Responsiveness
So far my experience has been horrendous. Still waiting for a shower cartridge replacement since Aug 31st. First appointment they didn’t show up. My Sister waited hours for them. No phone call. Next day they were late. A week later when they received the part, they informed me the wrong part was ordered! Two weeks later still waiting and no update. Office knows nothing and promises to call back but never do. Communication is seriously lacking.
Holly Schmidt
2023-09-25
Positive
Professionalism
Punctuality
Quality
Responsiveness
So glad I found these guys! We found a leak in our kitchen sink, and dispatch got someone to us within 24 hours. John-not-the-owner was prompt, pleasant, took the time to explain what the problem was and what he was doing to fix it. Even answered some questions I had about putting in a second bathroom while he was there. Would definitely call them again if we need plumbing. :)
Hi Holly, we're thrilled to hear about your positive experience with us! We love sharing knowledge and being prompt in our service. Look forward to assisting you again in future!
Vicki Femfan
2023-09-25
Geoff was great, efficient and knowledgeable. He replaced the shut off valve under the kitchen sink to hook up our new dish washer. Thanks.
Dear Vicki, thank you for your kind words. We are pleased to hear Geoff provided excellent service! We appreciate your feedback.
Chike Agbasi
2023-09-24
Positive
Responsiveness
A++ for customer service. Same day call back and same day service. And my plugged toilet unplugged. I’m so pleased with the service. Lance was able to explain assess the problem, explain everything to me and get the job done. Great leadership in this company. Highly recommend.
Dear Chike, we appreciate your positive feedback. It's great to hear that Lance provided excellent service. We'll be sure to pass your compliments on to him. Thanks for recommending us!
K Mcgregor
2023-09-24
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We came home late on a Saturday night to a flooded garage from a leak in an upstairs bathroom. We called John the Plumber and Lance was here within the hour. He was very friendly, knowledgeable, fast-acting, genuine, helpful and everything you can ask for during a plumbing emergency! He quickly located the source, worked to fix the problem which helped minimize any further damage through the garage ceiling and walls. We would recommend them 100%!!
Dear K, we're thrilled to hear that Lance was able to assist you promptly and efficiently. Your high recommendation means a lot to our team here at John the Plumber. Thank you!
Steven Dunbar
2023-09-21
Positive
Professionalism
Punctuality
Great service finished fixing my sink in under 10 min.
Thank you, Steven! We're glad we could provide you with efficient and effective service. We appreciate your feedback!
DAVID PORTER
2023-09-21
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Called John the Plumber; booked in for same day; Cameron called soon after; arrived slightly ahead of estimated time; very polite, professional, explanatory, quick, complete and tidy. And the price was very fair. A highly recommend Cameron and his employer John the Plumber.
Dear David, we're thrilled to hear about your positive experience with Cameron and greatly appreciate your recommendation. Thank you for choosing John the Plumber!
Debbie Cloutier
2023-09-20
Positive
Professionalism
Punctuality
Quality
Responsiveness
Geoff was very polite and was able to fix the problem quickly.
Dear Debbie, we're thrilled to hear about your positive experience with Geoff! Thank you for sharing your feedback. We're here to help should you need our services in the future.
Peter Murton
2023-09-20
Positive
Professionalism
Punctuality
Quality
Dear Peter, thank you for leaving a rating! We're delighted to hear that you had a positive experience with our company. Please let us know if we can help again in the future.
Richard Jones
2023-09-20
Positive
Professionalism
Quality
Had a blocked sewer line and was very nervous about the process. Geoff S reassured me, was fully confident and cleared the blockage like a pro! Glad we had a sewer backstop otherwise a true disaster would have happened. 5/5 would have our poop pumped again!
Dear Richard, we are so pleased to know Geoff put your worries to ease and solved your sewer issue professionally! Please let us know if we can help again in the future🙂
Frank Campbell
2023-09-19
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Had a 3-hole faucet replaced with a 1-hole faucet (that I had already purchased). Had a full dishwasher install and also had a water line run to the fridge. The faucet was the only piece of equipment/material I provided, all the rest was provided by the plumbers. The faucet replacement required the removing of all the exisitng copper piping and was replaced with flexible hosing. Holes had to be drilled through the cabinets to run the water line to the fridge. Total time was 3 hours and 13 minutes. 2 plumbers on-site for about 2 hours, 1 plumber on-site for the remaining hour+. Total cost was $1, 130
Service was outstanding. I got a call a couple of hours after i submitted my online request, to arrange an appointment time. Got an appointment within 24 hrs. Jonathan called ahead, arrived on-time and did great work, as did Zack. Both were very professional and incredibly courteous. They worked quickly, efficiently and quietly which enabled me to do my own work from home in the next room. Would definitely use this service again.
Dear Frank, thank you for sharing your positive experience. We're thrilled that Jonathan and Zack exceeded your expectations. We look forward to servicing your plumbing needs in the future.
Vik Chawla
2023-09-18
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We called for a leaking faucet and received the same day service at no extra cost. Lance did an amazing job. On his recommendation we agreed to replace all of the sink faucets in our house. He installed best quality parts (American Standard) and did a very neat job. He was warm, professional, knowledgable and quick to understand the issue. I will recommend him and the company any day.
Dear Vik, we're thrilled to hear about your positive experience with Lance. Many thanks for your recommendations and please let us know if we can help again in the future!
Jennifer Lecompte
2023-09-18
Positive
Professionalism
Punctuality
Responsiveness
Everything went well from booking to installation. Cameron was personable and professional. His expertise and efficiency were most appreciated. The dishwasher works perfectly and I am very pleased with the result. I will recommend his services in the future.
Dear Jennifer, we're thrilled to hear you had a great experience with Cameron! Your positive feedback and future recommendations mean a lot to us. Thank you very much!
janabay
2023-09-18
Critical
Value
they promised to install water heater, but couldn't do the job, charged me anyways, now i have to pay someone else to start over, meanwhile I lost 2 work days to stay for them at home.
Catherine Denault
2023-09-17
We are really pleased to report that our service with John The Plumber was exceptional. The technician found a major leak in our home as well as two smaller ones and repaired them all efficiently and effectively. We were called before his arrival and the person who booked the appointment was quick and efficient as well. We were able to get the next day service which in this case, we really needed. Our experience with John The Plumber was stellar. Thank you for the fantastic customer service and repair to solve our issue in such a timely manner.
Dear Catherine, we're delighted to hear about your positive experience. Your appreciation motivates us to maintain our commitment to exceptional service. Thank you for taking the time to review us!
Razvan Cojocaru
2023-09-16
Fairly expensive, but estimates upfront. Bathtub left full of metal filings after the work done, insulation left on the floor etc.
David
2023-09-16
David
2023-09-16
Hi David, I'm trying to figure out what's going on here but I need a bit more info than a first name. Can you email me at quality-assurance@johntheplumber.ca?