Johnson Storage & Moving Reviews

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3.6 | 262 reviews

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Johnson Storage & Moving

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3.6

| 262 total

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Kalima Victor 2025.11.19

Professional movers that are considerate and takes care of my items.

Reply from Johnson Storage & Moving 2025.11.26

Thank you for your feedback! We’re pleased to hear that our team provided professional and considerate service, ensuring your items were well taken care of. As America’s #1 Mover®, we’re proud to be your moving partner.

Victoria Weems 2025.10.03

If you do not want your stuff broken or have incompetent and ignorant people in your house don’t use this company. They don’t use bubble wrap they just wrap it in paper and toss it, they would not stop yelling in my house while my 1yr old son was asleep after they new I was putting him down for a nap, they packed up stuff we told them not to pack multiple times then were upset when we made them unpack it even after we had kept these items separated, they all gathered in our room to talk about video games and played on their phones, then proceeded to stack heavy boxes to the roof that almost ended up tipping over, if our son had been next to them and would’ve touched them they would’ve crushed him. Trust me the list goes on and on there are better moving company’s to rely on.

Reply from Johnson Storage & Moving 2025.10.03

Thank you for sharing your experience. We’re sorry to hear about the issues you faced during your move. Your feedback is important to us, and we'll be reviewing your comments with our team. Please reach out to United Customer Care at 800-948-4885 if you'd like to discuss further.

Carson S. 2025.08.13

I've never bothered to leave a review before now, but the state that my belongings were left in from being assigned this company through a military move left us so dissatisfied I felt obligated to create a yelp account and leave the first review I've ever made on any kind of company or service. We were assigned this company through our military move, and the only decent part of it were the packers who adequately packed all of the non furniture items into boxes. After receiving our goods we discovered that our loaders did not take apart our bed fully, and left the entire base of the headboard connected and packed it into a couch container underneath a couch, which obviously completely snapped and broke the beam making the entire bed unuseable. It would have taken them maybe another 30 seconds to undo this. Instead of using any kind of insulating material they covered everything in only paper, and dragged and scraped every single piece in our bedroom set shearing the finish off of the edges of every single piece on the edges (this set being brand new and built in the room it was moved out of). This moving company we were forced to use has left us with thousands of dollars in repair and will not show the slightest concern or care with your items. Do not use at all costs if you have a choice.

Reply from Johnson Storage & Moving 2025.08.22

Carson, thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from the information provided in your review. We hope you'll reach out to United Customer Care at 800-948-4885 for assistance.

Jaimie Sihrer 2025.08.11

When my movers came to put my items in the truck they did not have the crates. I had to go to the warehouse to watch them create and seal my items. One of the crates which Kevin (warehouse worker) tried to use for my things was really unstable and lop sided looked as if it was falling apart. He did re nail it so the crate was sturdy and fixed it. They wanted to try to get all my items to fit into two crates which almost worked but some bigger items needed to be placed in a half sized create. Kevin brought one that had a huge hole in the back and my mover (Trey) attempted to patch, which really didn't happen and Kevin told him he was doing to much which I felt very insulted he would tell him that as Trey was just ensuring my items would not be damaged which I appreciated. I believe this Kevin who works in the warehouse needs to be talked to as I'm sure I'm not the only person he gave zero care for the crates our HHG go into. I think he just gave more effort because I was actually present for my HHG being placed and sealed. Overall the packers which was Trey and Justin were phenomenal and my movers which was Trey and Romeo also did a impeccable job. Kevin needs to remember these things are our property and requires a create that will withstand the move and that we are still paying customers regardless if it comes out of our pocket or not. As stated the movers and packers were respectful and careful with items but Kevin is willing to just have our property damaged and mishandled. Im not just speaking on my behalf in this but fellow Service Member's. I am glad I spoke up and followed them to the warehouse to watch them creating as i believe the I would have received the half broken crate and it would have not been fixed. I really hope the crates with the hole in the back gets fixed before getting shipped to Hawaii as i really dont want my few items in there damaged.

Reply from Johnson Storage & Moving 2025.08.15

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that Trey, Justin, and Romeo provided excellent service during your move. We take your concerns about the crate quality seriously and will address this with our team to ensure all items are handled with the utmost care. As America’s #1 Mover®, we are committed to improving our processes and ensuring a seamless experience for all our customers.

Andrii Alferov 2025.07.25

I was here for delivery and it took me 2:30h to get out of here, not good at all, guys were friendly though

Reply from Johnson Storage & Moving 2025.08.01

We're sorry to hear about the delay you experienced, but we're glad our team was friendly. We strive to provide efficient service and your feedback helps us improve.

Ahmed 2025.06.24

Reply from Johnson Storage & Moving 2025.06.24

Ahmed, thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from your review. We hope you'll reach out to United Customer Care at 800-948-4885 for assistance.

Patricia Pehler 2025.05.31

We had an extremely poor experience with this company. They assured us that it would be easy and they'd take care of everything to safely move our property into our new home and set it all up its proper places. That did not happen at all. Our property was removed by a team that was in a hurry to get the job done which ended up causing wall and door damage to our house. The damage was eventually repaired. The inventory list they provided to check off the items was so unintelligible, we couldn't figure out what it referenced in spite of our boxes being marked with the contents. Once our property was taken to the warehouse, items that made no sense to be taken apart were. Our recliners haven't worked properly since. The screws for our dining table and a workshop stool were lost. Our entertainment center was also dismantled and while doing so, the parts were made useless. It's still sitting in pieces in our house since we don't know what to do with it. Since our property was the only contents on the semi, there was no reason to dismantle anything. When the movers delivered our property, they did not put it in the location indicated on the outside of the box; they put it wherever they found room and stacked fragile boxes on top of other fragile boxes. Several items were missing from the delivery but our claim was denied for these items. When we notified the company of the problems, we got "I'm sorry" and told to put in a claim which did nothing to rectify the situation. We received a check for items where we had a purchase receipt and picture and could find on the inventory list. This was a horrible experience and still bothers us. Their services and communication are not even adequate and the stress we experienced was overwhelming. .Attached are pictures of just a sample of the mess they left. I recommend against using this company if you value your property. Note: If there was a way to give negative stars, I would.

We had an extremely poor experience with this company. They assured us that it would be easy and they'd take care of everything to safely move our property into our new home and set it all up its proper places. That did not happen at all. Our property was removed by a team that was in a hurry to get the job done which ended up causing wall and door damage to our house. The damage was eventually repaired. The inventory list they provided to check off the items was so unintelligible, we couldn't figure out what it referenced in spite of our boxes being marked with the contents. Once our property was taken to the warehouse, items that made no sense to be taken apart were. Our recliners haven't worked properly since. The screws for our dining table and a workshop stool were lost. Our entertainment center was also dismantled and while doing so, the parts were made useless. It's still sitting in pieces in our house since we don't know what to do with it. Since our property was the only contents on the semi, there was no reason to dismantle anything. When the movers delivered our property, they did not put it in the location indicated on the outside of the box; they put it wherever they found room and stacked fragile boxes on top of other fragile boxes. Several items were missing from the delivery but our claim was denied for these items. When we notified the company of the problems, we got "I'm sorry" and told to put in a claim which did nothing to rectify the situation. We received a check for items where we had a purchase receipt and picture and could find on the inventory list. This was a horrible experience and still bothers us. Their services and communication are not even adequate and the stress we experienced was overwhelming. .Attached are pictures of just a sample of the mess they left. I recommend against using this company if you value your property. Note: If there was a way to give negative stars, I would.

We had an extremely poor experience with this company. They assured us that it would be easy and they'd take care of everything to safely move our property into our new home and set it all up its proper places. That did not happen at all. Our property was removed by a team that was in a hurry to get the job done which ended up causing wall and door damage to our house. The damage was eventually repaired. The inventory list they provided to check off the items was so unintelligible, we couldn't figure out what it referenced in spite of our boxes being marked with the contents. Once our property was taken to the warehouse, items that made no sense to be taken apart were. Our recliners haven't worked properly since. The screws for our dining table and a workshop stool were lost. Our entertainment center was also dismantled and while doing so, the parts were made useless. It's still sitting in pieces in our house since we don't know what to do with it. Since our property was the only contents on the semi, there was no reason to dismantle anything. When the movers delivered our property, they did not put it in the location indicated on the outside of the box; they put it wherever they found room and stacked fragile boxes on top of other fragile boxes. Several items were missing from the delivery but our claim was denied for these items. When we notified the company of the problems, we got "I'm sorry" and told to put in a claim which did nothing to rectify the situation. We received a check for items where we had a purchase receipt and picture and could find on the inventory list. This was a horrible experience and still bothers us. Their services and communication are not even adequate and the stress we experienced was overwhelming. .Attached are pictures of just a sample of the mess they left. I recommend against using this company if you value your property. Note: If there was a way to give negative stars, I would.

We had an extremely poor experience with this company. They assured us that it would be easy and they'd take care of everything to safely move our property into our new home and set it all up its proper places. That did not happen at all. Our property was removed by a team that was in a hurry to get the job done which ended up causing wall and door damage to our house. The damage was eventually repaired. The inventory list they provided to check off the items was so unintelligible, we couldn't figure out what it referenced in spite of our boxes being marked with the contents. Once our property was taken to the warehouse, items that made no sense to be taken apart were. Our recliners haven't worked properly since. The screws for our dining table and a workshop stool were lost. Our entertainment center was also dismantled and while doing so, the parts were made useless. It's still sitting in pieces in our house since we don't know what to do with it. Since our property was the only contents on the semi, there was no reason to dismantle anything. When the movers delivered our property, they did not put it in the location indicated on the outside of the box; they put it wherever they found room and stacked fragile boxes on top of other fragile boxes. Several items were missing from the delivery but our claim was denied for these items. When we notified the company of the problems, we got "I'm sorry" and told to put in a claim which did nothing to rectify the situation. We received a check for items where we had a purchase receipt and picture and could find on the inventory list. This was a horrible experience and still bothers us. Their services and communication are not even adequate and the stress we experienced was overwhelming. .Attached are pictures of just a sample of the mess they left. I recommend against using this company if you value your property. Note: If there was a way to give negative stars, I would.

Reply from Johnson Storage & Moving 2025.06.24

At United Van Lines, we strive to provide a seamless and stress-free moving experience, and it's clear we fell short in your case. Providing great customer service with honesty and integrity is important to us and we take your opinion very seriously. Please reach out to our Customer Care team at 800-948-4885 so we can address your concerns directly.

Christopher Homan 2025.05.02

Cody and Aaron were phenomenal. They got us good to go efficiently and were a pleasure to work with. I would choose them over any other company I have worked with in the past. Thanks so much

Reply from Johnson Storage & Moving 2025.05.02

We're thrilled to hear that Cody and Aaron provided you with such a positive experience. Your feedback is greatly appreciated and we're glad to know that our team's efficiency and professionalism stood out. Thank you for choosing us!

Wagner Mogga 2024.12.21

I had an excellent experience with Johnson Storage and Moving, and I want to specifically commend Paul and Thomas for their outstanding service. They were responsible for unloading my household goods, unpacking and rebuilding my furniture, and disposing of all boxes and trash. Paul and Thomas showed up right on time and worked efficiently throughout the entire process. Despite their speed, they were extremely careful to handle my belongings with care, ensuring that nothing was damaged. Their professionalism and attention to detail truly stood out. Moving can be stressful, but their positive attitudes and expertise made it an easy and stress-free experience. I highly recommend Johnson Storage and Moving, especially Paul and Thomas, for anyone seeking reliable, professional, and efficient moving services. Great job, and thank you for making my move so smooth!

Reply from Johnson Storage & Moving 2025.01.04

So happy your move went smoothly, Wagner! We're glad to hear our crew took such good care of you and appreciate your kind review and recommendation. We'll be sure to share your feedback with Paul and Thomas.

Susan Johns 2024.12.19

Johnson Storage & Moving provided service that was very much appreciated. I received continual updates throughout the process. At all times information was shared, to include answers to my questions, with timely response and actions. Movers were professional, along with service support, both with pickup and delivery. Highly recommend.

Reply from Johnson Storage & Moving 2025.01.04

Thank you for taking the time to review our services. We strive to surpass expectations on every move, and it's wonderful to hear that you were satisfied with our services. Your kind words and recommendation are greatly appreciated.

Noah 2024.09.18

Very fast and extremely helpful. Definitely recommended for getting a weight ticket for a military move.

Reply from Johnson Storage & Moving 2024.09.23

We appreciate you sharing your positive experience, Noah. We value your opinion and we're thrilled to know your move went smoothly. A sincere thank you for your service, and wishing you all the best in your new surroundings!

Erica Montes 2024.08.15

Great costumer service, the lady was extremely helpful.

Reply from Johnson Storage & Moving 2024.08.15

Thank you so much for your five-star review, Erica. We couldn't be happier about your endorsement and enthusiasm!

Donna T. 2024.05.13

Even more unbelievable---I filed a complaint with BBB and Johnson had my complaint invalidated because my payment was to United Van Lines--even though it was Johnson's people billing us, and telling us the bank refused the first attempt because the amount was higher than our safety limit. Johnson is refusing to accept a single bit of responsibility for what their laborers did. I have no words. They are seriously everything that is wrong in this crazy world. Pushing blame onto others when it's all their own. Again DO NOT USE if you want your items to be assembled in your new home, or to be I damaged when they get there.

Reply from Johnson Storage & Moving 2024.05.20

Donna, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us.

As stated in the "Rights and Responsibilities Manual" and the FMCSA's "Ready to Move" brochure that you received prior to your move, you should file a claim as soon as possible. You must file a claim within 9 months of your delivery date. More information on your rights is available on United's website at: https://www.unitedvanlines.com/know-your-rights

ADC_TV Σ 2024.05.02

Very respectful and quick move! Ms. Kim Coffman stayed in contact with me for the duration of my time from moving from Guam to Colorado! The movers were great as well! Thank you!

Reply from Johnson Storage & Moving 2024.05.03

We're so glad our crew was able to make your recent move a smooth and stress-free experience. We extend our warmest wishes to you as you settle into your new home!

Raul Olivarez 2024.04.25

Reply from Johnson Storage & Moving 2024.04.25

Thank you so much for your five-star review, Raul. We couldn't be happier about your endorsement and enthusiasm!

Dr. Jea 2024.04.10

Great businesses know it is all about the people! Shannon and Angie are true all stars and make what could be a stressful experience exciting and efficient. Johnson Moving & Storage is a company you can trust to deliver on their promises and care for your valuables from start to finish. They exhibit an ethic of excellence and are my go-to company for moving!

Reply from Johnson Storage & Moving 2024.04.11

Thanks for sharing the good news about your move, Dr.! We're so happy to hear that everything went well and pleased that our team could put you at ease during what can often be a stressful time. We appreciate the positive feedback!

Larry McCollum 2024.04.09

Angie Ferreira did a wonderful job of coordinating my claim for missing table legs. The task required diligence and patience but she followed through to get a positive resolution to the claim! Thanks, Angie.

Reply from Johnson Storage & Moving 2024.04.11

Larry, we're so glad our crew was able to make your recent move a smooth and stress-free experience. We extend our warmest wishes to you as you settle into your new home!

Laine Lhyntz 2024.04.04

“Johnson Storage and Moving redefines excellence in car weighing services. With unrivaled precision and reliability, they stand as the premier choice for all your vehicle weighing needs. Trust Johnson for superior results and impeccable service every step of the way.”

“Johnson Storage and Moving redefines excellence in car weighing services. With unrivaled precision and reliability, they stand as the premier choice for all your vehicle weighing needs. Trust Johnson for superior results and impeccable service every step of the way.”

Reply from Johnson Storage & Moving 2024.04.04

We appreciate your kind words about your recent experience. Thanks for sharing and let us know if you need anything!

Ivan Bustamante 2024.03.30

Staff was very helpful. Military friendly, would recommend to all service members!!

Reply from Johnson Storage & Moving 2024.04.01

We're thrilled to hear you had a great move, Ivan! We'll be sure to share your kind words with our team and wish you all the best in your new home. Thanks for the kind review and recommendation.

Andrea Bustamante 2024.03.30

The most amazing people you could meet. 10 times recommend them for anything you need moving and weight scale!

Reply from Johnson Storage & Moving 2024.04.01

We appreciate your kind words about your recent move experience. Thanks for sharing and let us know if you need anything once you're settled!

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