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Johnson Storage & Moving

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Johnson Storage & Moving Reviews

GOOD rating
3.5
257 reviews Verified
Johnson Storage & Moving
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Reviews ( 264 ) 3.5

Ahmed
Ahmed
2025.06.24
Reply from Johnson Storage & Moving 2025.06.24
Ahmed, thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from your review. We hope you'll reach out to United Customer Care at 800-948-4885 for assistance.
Patricia Pehler
Patricia Pehler
2025.05.31
We had an extremely poor experience with this company. They assured us that it would be easy and they'd take care of everything to safely move our property into our new home and set it all up its proper places. That did not happen at all. Our property was removed by a team that was in a hurry to get the job done which ended up causing wall and door damage to our house. The damage was eventually repaired. The inventory list they provided to check off the items was so unintelligible, we couldn't figure out what it referenced in spite of our boxes being marked with the contents. Once our property was taken to the warehouse, items that made no sense to be taken apart were. Our recliners haven't worked properly since. The screws for our dining table and a workshop stool were lost. Our entertainment center was also dismantled and while doing so, the parts were made useless. It's still sitting in pieces in our house since we don't know what to do with it. Since our property was the only contents on the semi, there was no reason to dismantle anything. When the movers delivered our property, they did not put it in the location indicated on the outside of the box; they put it wherever they found room and stacked fragile boxes on top of other fragile boxes. Several items were missing from the delivery but our claim was denied for these items. When we notified the company of the problems, we got "I'm sorry" and told to put in a claim which did nothing to rectify the situation. We received a check for items where we had a purchase receipt and picture and could find on the inventory list. This was a horrible experience and still bothers us. Their services and communication are not even adequate and the stress we experienced was overwhelming. .Attached are pictures of just a sample of the mess they left. I recommend against using this company if you value your property. Note: If there was a way to give negative stars, I would.
Reply from Johnson Storage & Moving 2025.06.24
At United Van Lines, we strive to provide a seamless and stress-free moving experience, and it's clear we fell short in your case. Providing great customer service with honesty and integrity is important to us and we take your opinion very seriously. Please reach out to our Customer Care team at 800-948-4885 so we can address your concerns directly.
Christopher Homan
Christopher Homan
2025.05.02
Cody and Aaron were phenomenal. They got us good to go efficiently and were a pleasure to work with. I would choose them over any other company I have worked with in the past. Thanks so much
Reply from Johnson Storage & Moving 2025.05.02
We're thrilled to hear that Cody and Aaron provided you with such a positive experience. Your feedback is greatly appreciated and we're glad to know that our team's efficiency and professionalism stood out. Thank you for choosing us!
Wagner Mogga
Wagner Mogga
2024.12.21
I had an excellent experience with Johnson Storage and Moving, and I want to specifically commend Paul and Thomas for their outstanding service. They were responsible for unloading my household goods, unpacking and rebuilding my furniture, and disposing of all boxes and trash. Paul and Thomas showed up right on time and worked efficiently throughout the entire process. Despite their speed, they were extremely careful to handle my belongings with care, ensuring that nothing was damaged. Their professionalism and attention to detail truly stood out. Moving can be stressful, but their positive attitudes and expertise made it an easy and stress-free experience. I highly recommend Johnson Storage and Moving, especially Paul and Thomas, for anyone seeking reliable, professional, and efficient moving services. Great job, and thank you for making my move so smooth!
Reply from Johnson Storage & Moving 2025.01.04
So happy your move went smoothly, Wagner! We're glad to hear our crew took such good care of you and appreciate your kind review and recommendation. We'll be sure to share your feedback with Paul and Thomas.
Susan Johns
Susan Johns
2024.12.19
Johnson Storage & Moving provided service that was very much appreciated. I received continual updates throughout the process. At all times information was shared, to include answers to my questions, with timely response and actions. Movers were professional, along with service support, both with pickup and delivery. Highly recommend.
Reply from Johnson Storage & Moving 2025.01.04
Thank you for taking the time to review our services. We strive to surpass expectations on every move, and it's wonderful to hear that you were satisfied with our services. Your kind words and recommendation are greatly appreciated.
Noah
Noah
2024.09.18
Very fast and extremely helpful. Definitely recommended for getting a weight ticket for a military move.
Reply from Johnson Storage & Moving 2024.09.23
We appreciate you sharing your positive experience, Noah. We value your opinion and we're thrilled to know your move went smoothly. A sincere thank you for your service, and wishing you all the best in your new surroundings!
Erica Montes
Erica Montes
2024.08.15
Great costumer service, the lady was extremely helpful.
Reply from Johnson Storage & Moving 2024.08.15
Thank you so much for your five-star review, Erica. We couldn't be happier about your endorsement and enthusiasm!
Donna T.
Donna T.
2024.05.13
Verified
Even more unbelievable---I filed a complaint with BBB and Johnson had my complaint invalidated because my payment was to United Van Lines--even though it was Johnson's people billing us, and telling us the bank refused the first attempt because the amount was higher than our safety limit. Johnson is refusing to accept a single bit of responsibility for what their laborers did. I have no words. They are seriously everything that is wrong in this crazy world. Pushing blame onto others when it's all their own. Again DO NOT USE if you want your items to be assembled in your new home, or to be I damaged when they get there.
Reply from Johnson Storage & Moving 2024.05.20
Donna, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. As stated in the "Rights and Responsibilities Manual" and the FMCSA's "Ready to Move" brochure that you received prior to your move, you should file a claim as soon as possible. You must file a claim within 9 months of your delivery date. More information on your rights is available on United's website at: https://www.unitedvanlines.com/know-your-rights
ADC_TV Σ
ADC_TV Σ
2024.05.02
Very respectful and quick move! Ms. Kim Coffman stayed in contact with me for the duration of my time from moving from Guam to Colorado! The movers were great as well! Thank you!
Reply from Johnson Storage & Moving 2024.05.03
We're so glad our crew was able to make your recent move a smooth and stress-free experience. We extend our warmest wishes to you as you settle into your new home!
Raul Olivarez
Raul Olivarez
2024.04.25
Reply from Johnson Storage & Moving 2024.04.25
Thank you so much for your five-star review, Raul. We couldn't be happier about your endorsement and enthusiasm!
Dr. Jea
Dr. Jea
2024.04.10
Great businesses know it is all about the people! Shannon and Angie are true all stars and make what could be a stressful experience exciting and efficient. Johnson Moving & Storage is a company you can trust to deliver on their promises and care for your valuables from start to finish. They exhibit an ethic of excellence and are my go-to company for moving!
Reply from Johnson Storage & Moving 2024.04.11
Thanks for sharing the good news about your move, Dr.! We're so happy to hear that everything went well and pleased that our team could put you at ease during what can often be a stressful time. We appreciate the positive feedback!
Larry McCollum
Larry McCollum
2024.04.09
Angie Ferreira did a wonderful job of coordinating my claim for missing table legs. The task required diligence and patience but she followed through to get a positive resolution to the claim! Thanks, Angie.
Reply from Johnson Storage & Moving 2024.04.11
Larry, we're so glad our crew was able to make your recent move a smooth and stress-free experience. We extend our warmest wishes to you as you settle into your new home!
Laine Lhyntz
Laine Lhyntz
2024.04.04
“Johnson Storage and Moving redefines excellence in car weighing services. With unrivaled precision and reliability, they stand as the premier choice for all your vehicle weighing needs. Trust Johnson for superior results and impeccable service every step of the way.”
Reply from Johnson Storage & Moving 2024.04.04
We appreciate your kind words about your recent experience. Thanks for sharing and let us know if you need anything!
Ivan Bustamante
Ivan Bustamante
2024.03.30
Staff was very helpful. Military friendly, would recommend to all service members!!
Reply from Johnson Storage & Moving 2024.04.01
We're thrilled to hear you had a great move, Ivan! We'll be sure to share your kind words with our team and wish you all the best in your new home. Thanks for the kind review and recommendation.
Andrea Bustamante
Andrea Bustamante
2024.03.30
The most amazing people you could meet. 10 times recommend them for anything you need moving and weight scale!
Reply from Johnson Storage & Moving 2024.04.01
We appreciate your kind words about your recent move experience. Thanks for sharing and let us know if you need anything once you're settled!
Rafael Alvarez
Rafael Alvarez
2024.03.14
Reply from Johnson Storage & Moving 2024.03.14
Feedback like yours is important, Rafael. We hope you'll reach out to your agent, or call United Customer Care at 800-948-4885, to provide more details about your recent moving experience and what could have been handled better.
Michael Kleiman
Michael Kleiman
2024.03.07
Reply from Johnson Storage & Moving 2024.03.08
Thank you so much for your five-star review, Michael. We couldn't be happier about your endorsement and enthusiasm!
Yusuf Capar
Yusuf Capar
2024.01.18
They packed my belongings from a storage space for a cross country move. They packed things in a rush and very badly. A beautiful table and lamp broke.
Reply from Johnson Storage & Moving 2024.01.19
We value your insights and appreciate your feedback. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve.
Rob Johnson
Rob Johnson
2024.01.03
Reply from Johnson Storage & Moving 2024.01.03
Thank you so much for your five-star review, Rob. We couldn't be happier about your endorsement and enthusiasm!
Sheila Hughes
Sheila Hughes
2024.01.03
Retired and moved from a small apartment in Colorado Springs to a house in the mountains. The employees were helpful, the move went smoothly and everything arrived in perfect condition.
Reply from Johnson Storage & Moving 2024.01.03
We're delighted you had a great move experience. Thank you for sharing! It's always our goal to provide exceptional service, and your kind words of appreciation will be shared with the team. Best wishes for a smooth and happy transition as you settle into your new home.