Verified Company
Bruce and his team did an amazing job with our roof. They are professional, timely and go above and beyond. I’ve used their services at two different houses now and would recommend 10/10 times!
Had them come out to give me an estimate for a small roof repair, clean gutters, and to reposition a gutter downspout. They didnt reposition the downspout and left trash all over my driveway. I had them come out a second time to finish the job, and the downspout still wasnt moved. Got zero communication on this outside of being billed for the full job they never completed.
As a fun continuation here: They didnt reach out until they saw this review, claimed they had done the job (they didnt), and now some 30+ days later are sending me a bill.
Much like other customers have said, dont pay ahead of time for what has turned out to be both subpar work and obnoxiously horrible customer service.
Reply from JOE KENNEY, LLC
2024.09.13
Hi Mr. Fennell,
Thank you for the feedback. As we strive to provide the best service we do see we fell short on your expectations. All issues have been addressed with the team. We did have communication to you via calls and email to remedy the situation and you did not want to proceed. We are sorry you did not have a good experience and have made corrections on our end to ensure no future customer has this issue. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time.
-Alexis Kenney
Thank you for the feedback. As we strive to provide the best service we do see we fell short on your expectations. All issues have been addressed with the team. We did have communication to you via calls and email to remedy the situation and you did not want to proceed. We are sorry you did not have a good experience and have made corrections on our end to ensure no future customer has this issue. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time.
-Alexis Kenney
I had a small leak on my roof. So I started calling company’s to come out to give me quotes. Joe Kenny was the cheapest with a container , roofing , Attic fan , pipe covers , Chimney heat shield and a 30 years warranty. They said this job will approximately take 2 days to do take everything out and putting everything back on brand new. So the next day they started early in the morning and when I came back home from work my roof was all done. I was shocked on how fast they worked all in one day and how clean they are.
Thank you to everybody at Joe Kenny for doing a great job 👍👍👍 I will keep in touch with you guys for siding.
Reply from JOE KENNEY, LLC
2024.09.13
Hi Mr. Ferreira,
We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
-Alexis Kenney
We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
-Alexis Kenney
Joe is an honest, experienced and reliable roofing contractor. Bruce, the Sales Manager provided an accurate estimate with a reasonable price for the replacement of my entire roof. I really appreciated Bruce’s explanations and recommendations on the project as he walked me through each step. The crew completed the work in one day and did an overall phenomenal job from start to cleanup. I highly recommend Joe Kenney, LLC.
Reply from JOE KENNEY, LLC
2024.09.13
Hi Mr. Polifrone,
Thank you for your kind words about our business. I will relay your positive feedback to the team!
Thank you,
Alexis Kenney
Thank you for your kind words about our business. I will relay your positive feedback to the team!
Thank you,
Alexis Kenney
Hired Bruce and the team to fix leakage from a prior roofing company's work. They troubleshooted and fixed the problem and have had no complaints since! Highly rec
Reply from JOE KENNEY, LLC
2024.09.13
Hi Mrs. Zammiello,
Thanks for taking a moment to share your comments with us. We appreciate the feedback!
Thank you,
Alexis Kenney
Thanks for taking a moment to share your comments with us. We appreciate the feedback!
Thank you,
Alexis Kenney
Please be careful of not paying ahead. Although their roofing people are decent the sales people are opinionated rude. I mentioned that the job done looked unattractive based on neighbors all around the salesperson's answer was that he's been doing this for a long time and my opinion did not count. Please be careful giving these folks any money ahead since the sales staff will not back down and listen to the customer opinion.
Reply from JOE KENNEY, LLC
2024.09.06
Thank you for bringing this to our attention. We're sorry to hear that you had a negative experience with our business. We take pride in our family owned business and do not want any of our customers to feel this way. Please don't hesitate to contact me directly so that we can discuss this further and work towards a resolution to make things right.. I did reach out the homeowner, he stated he did not have any of these said issues you did. I asked him to see if he could put me in contact with you so we could discuss your issues as I understand you were there to oversee the project.
Thank you again for your feedback and for allowing us to make things right.- Alexis Kenney
Thank you again for your feedback and for allowing us to make things right.- Alexis Kenney
I wanted to reach out and share my recent experience with you. I have to say, I'm really disappointed with the way things turned out. Initially, everything seemed great when they provided me with an estimate. However, the whole experience quickly took a turn for the worse.
They never bothered to keep me informed about their arrival time, even after I took the day off and waited for them. Unfortunately, they showed up late and couldn't complete the job due to the time constraints. They assured me they would call the next day to reschedule, but I never heard back from them.
I made several attempts to get in touch with them, but no one ever picked up or returned my calls. Frankly, this kind of customer service is not acceptable. I would not recommend this company to anyone.
I am very satisfied with the service provided by Joe Kenney. They are efficient, on time, do quality work and fairly priced. I will continue to use them in the future.
I first had Joe and his company clean my gutters. I was impressed with the operation. After I discovered a roof leak, I called on him once again to fix the issue, which he did. I also had him repair a section of roof on my mother in laws home …. Very reasonable pricing, responsive and he gets it done…
Excellent service all the way around ,from my meeting with Joe Kenney himself, to set the job up, to his work crew . Job well done. I will be using Joe and his crew again in the near future, for other jobs we need to get done. Thanks Joe!
I am more than grateful to have been referred to Joe Kenny, his wife, Debbie, and his daughter, Alexis, after Hurricane Ian. Working with them was a delight! Their roofing knowledge & expertise as well as their honesty were immediately apparent. They were professional at all times. Phone messages were responded to in a timely manner. They kept me updated on their progress locating matching roof tiles for my home. Alexis called me whenever she said she would! They explained everything they were doing or going to do. Their prices were more than fair and they were genuinely interested in helping me and other neighbors sleep well knowing our roofs were repaired and repaired well!
Great people to work with. They actually answered their phone when I called, kept the appointment and dealt with the problem in an efficient and professional manner. They returned as promised to finish the work after the roofing tiles arrived. Pricing was more than fair and I will not hesitate to call on them in the future if I should need any additional roofing repairs.