Verified Company
Induce delivered game-changing results for our SEO. Their team is technically brilliant, quickly boosting our keyword rankings and organic traffic. We've seen a significant rise in qualified leads and online sales thanks to their strategic approach and transparent communication. Highly recommend Induce for serious online growth!
OK if you're desperate
Pros:Flexible hours when you can get them Cons:No benefits If their technology goes down, you don't get paid. If their tech goes down, you are expected to drop hours every 15 mins until their tech comes back up or it negatively effects your metrics. Impossible to guess how much you'll be paid - monitored by AI that reduces pay if you'd don't talk often enough. QA people inaccurately critique your calls and you have no recourse. Advice to Management:Do better
Reply from Working Solutions
2025.12.01
We're sorry to hear that you've had a frustrating experience. Thank you for sharing your feedback with us.
Overall Nice Company
Pros:Work from home using your own equipment. Set your own hours. Excellent training with competent instructors, as well as good support. An interesting variety of programs are posted periodically for application. Cons:Many contractors are vying for the same hours. Programs have minimal hours required in the contract, and it is challenging to secure more than those hours due to the high demand for the same hours from many people. Therefore, pay is minimal. This is a side gig at best. Advice to Management:Add virtual chat contracts. Increase base pay or decrease the amount of competition for hours.
Wonderful Company
Pros:Fantastic team members and programs, in depth training with phenomenal support. Cons:Pay isn't great but the flexibility of being an independent contractor helps make it more tolerable. Advice to Management:Increase pay to 15+/hr min. Contract chat only / no phone positions.
Reply from Working Solutions
2025.10.05
Thank you for sharing your experience. We appreciate your feedback!
Dismissive Complaints.
Pros:Other than you have employment, there are no pros with this company. Not anymore. Cons:"Working Solutions Response- We're sorry to hear that you've had a frustrating experience. Thank you for sharing your feedback" This is how they respond to all complaints. Advice to Management:This is a formal complaint regarding the repeated, unresolved issues I — and multiple others on this program — have raised with your company. I want to be extremely clear up front: this is not a threat. I do not conduct my business by making threats. However, the ongoing abuse, apparent favoritism, and dismissive handling of legitimate complaints must stop. If I must take steps to protect my interests, I will do so — but I would prefer this be resolved internally and professionally. Background I have submitted multiple complaints via email and other channels about discriminatory treatment, biased decision-making, and a pattern of generic, non-substantive responses to serious concerns. I and others have also posted feedback on public forums (e.g., Glassdoor). There is no need to respond to those public posts directly if you prefer; however, ignoring the substance of these complaints is unacceptable given the seriousness of the allegations. Concerns Repeated use of templated, generic responses that fail to address facts or offer remedies. Apparent favoritism in staffing/assignments that correlates with race/background and other protected characteristics. Lack of meaningful investigation, transparency, or corrective action despite multiple complaints from different contractors/participants. Requested Actions Acknowledgement of this complaint sent directly to all Independent contractors (not only a templated reply). A formal, documented investigation into the issues raised, including review of prior complaints submitted by me and others. Specific corrective actions you will take (or a plan to determine them) and the time frame for completing the investigation and reporting outcomes. Confirmation that retaliation against complainants will not be tolerated and how you will protect complainants while the investigation is underway. Documentation I have retained copies of all prior complaints and correspondence. I am prepared to provide relevant dates, emails, and supporting information upon request. Next steps and escalation I want this resolved professionally and internally. If the company is unwilling to investigate these matters in good faith or continues to respond with generic, non-substantive replies, I will explore other options to protect my interests and those of others affected. Again: this is not a threat — it is a statement that I will take appropriate and lawful steps if necessary. I expect an individualized, substantive response and confirmation that you will open a formal investigation into these concerns. This email should go to all of the contractors within this company. Requesting that, instead of advising individuals to reach out directly to discuss (as this has, on multiple occasions, led to contract termination when agents sought assistance), a general email be sent to all independent contractors to address the concerns raised
Reply from Working Solutions
2025.10.05
We hear your frustration and are sorry that you've had a negative experience. In order for us to look into your concern, please email our Virtual Talent team at hr@workingsol.com.
Great Company
Pros:Working from home and great staff. Cons:Low pay and not career advancement opportunities
Reply from Working Solutions
2025.09.28
Thank you for sharing your feedback with us. We're glad to hear that you're enjoying working from home. Customer service gigs help develop many transferable soft skills. We hope you're able to use these skills to help you in your other career endeavors.
Tech Nightmare
Pros:Flexible work hours if available. Excellent trainers ! Cons:Tech support is not only horrible but can be time consuming and lead to zero results and no reimbursement for your time put in and no path forward. Advice to Management:Complete overhaul of your tech support team and stop being so quick to blame the user. If you service your agents this way one can only wonder what kind of service your customers receive . For me this was something productive to do w my time while caring for a loved one. I had the means to purchase brand new equipment according to the specs Working Sol provided. For those who do not my advise is to stay clear of your company. People invest there time and money and do so w/o pay for weeks and find themselves w no path forward due to your technical incompetence just doesn't seem right nor fair. Seems like you treat your agents as numbers on a list and nothing more. I was on the calls, training etc.. and heard many stories from agents. FYI mgmt. These or real people w real lives w real families to support. Now think about how you would feel if this was done to you. MGMT you should be ashamed of yourselves !
Reply from Working Solutions
2025.10.05
We're sorry to hear that you had a difficult time with your tech setup. Thank you for sharing your feedback with us.
Per min call interaction
Pros:Being able to work from home Cons:Getting hours is a hassle and you are violating when you do not meet minimum hours The calls are long, it takes hours to finish 1 call Under trained Stressful workloads Advice to Management:Better training should be provided, and a change to the schedule adherence and workload should be adjusted along with pay.
Reply from Working Solutions
2025.09.28
We're sorry to hear that you're experiencing frustration with scheduling and workloads. We appreciate your feedback.
Best job
Pros:Great co workers, no headaches, flexible hours Cons:None, nada, nope, zero, null Advice to Management:None. You all are awesome.
Reply from Working Solutions
2025.09.28
Thanks so much for sharing your feedback with us! We're grateful for the chance to work with amazing PROs.
Not so bad
Pros:Position very easy if you've done customer service. Gave you all the tools to help customers Tier 2 very helpful Cons:Training lasted a little over a week, and was only paid an incentive of 100$ A lot of info to learn, not a lot of time Schedule is first come first served, couldn't get work every week. had to use TurboTax software to help customers, but most of the time it couldn't work, so I had to escalate The person responsible for the pay never responded to emails. like ever Advice to Management:Please take the time to respond to our e-mails
Reply from Working Solutions
2025.09.28
Thank you for sharing your experience. We appreciate your feedback.
Good starting point
Pros:You make your own schedule, trainers are helpful and nice, you gain skills and experience, and it is perfect for someone who may be entry-level. There are cons, but I still feel like this is a good starting point for someone who doesn't have experience in a remote call center environment. Cons:You are a 1099 contractor, so you pay your own taxes at the end of the year. Training isn't paid, no benefits, and you are only paid for the time you are on the phone (talk time), not hourly.
Reply from Working Solutions
2025.09.28
Thank you for sharing your thoughts. We're glad to hear that you're enjoying your experience. We understand that there are pros and cons of gig work. Many of the PROs who work with us prefer the flexibility and freedom of being an independent contractor.
Great Company
Pros:Supportive Amazing team members Always ready to help and improve different agents. Amazing incentives Cons:Salaries for Canadian PROs are less compared to the PROs working in the USA.
Reply from Working Solutions
2025.09.28
Thank you for sharing your experience. We appreciate your feedback.
A Great Program to Work For
Pros:Management was great and money was fairly easy to make. Cons:Essentially cold/room temp calling for info once the families or seniors entered in contact info
Reply from Working Solutions
2025.09.28
Thank you for sharing your experience. We're glad that you enjoyed working with us.
Leadership and accounting blocked communication and withheld payment
Pros:Remote work flexibility • Initial training was clear Cons:Did not receive my final payment after completing my contract (March 2025 – April 2025) • Leadership and accounting blocked all communication (email, LinkedIn, phone) after I requested payment • No transparency in resolving payroll issues • Extremely stressful experience during a personal family emergency • I cannot recommend this company to anyone Advice to Management:Pay contractors on time and maintain open communication. Blocking a contractor after they complete their work is unethical and unprofessional.
Reply from Working Solutions
2025.08.06
We're sorry to hear that you had a frustrating experience. We're committed to treating contractors fairly and upholding strong business ethics. Please reach out to us with more details so we can investigate this matter.