Thank you for sharing your kind words about our team! We appreciate your feedback and are glad we could assist you.
Jazz Cannon2025.12.03
I could not for the life of me get my tire to air up at the gas station. I also needed a top off of oil. I drove across the street to this location and got both a top off and my tires filled by Gabriela. She was incredibly sweet and helpful!
We're so glad to hear about your positive experience at our location! Thank you for sharing your feedback with us. We look forward to assisting you with all your car needs in the future.
We're so glad to hear about your positive experience at our location! Thank you for sharing your feedback with us. We look forward to assisting you with all your car needs in the future.
Susan Wever2025.11.27
The staff at the Jiffy Lube on Rangeline Rd. went above and beyond to fix my tire pressure sensor problem on Thanksgiving Eve. They didn't have the part they needed (new sensors) or the gadget they needed to reprogram the sensors but they sent a staff member to two other locations to acquire them while I waited. Most places, I suspect, would have said, "Come back on Friday", but Jiffy Lube staff found the parts, went and got them, and had my car fixed in 2 hours. I highly recommend them!
Thank you for the review. We we liked to hear more about your experience and how we can improve your rating, please contact us via phone at 800-543-5823, or via email at guestservices@jiffyautocare.com
TR-R Consulting2025.11.24
Speedy service, courteous technicians, been going here regularly 25 months, always leave with a smile. The new manager, Ben, took time to show me how as he swapped out my burnt out headlights. You never know what they can do until you ask. With my Senior discount, provided without my even asking, I left under $90 for 6 qts of synthetic blend oil change, and swapping out headlamps I purchased elsewhere. Not just courteous, these guys are fast, capable and willing to show me everything. Great experience!
We're so glad to hear that you had a great experience with our customer service and that we were able to assist you quickly!
Jillian Y2025.11.17
The workers were very nice and helpful. They even had to run to another store to get an air filter for me. It was a busy time of day so it took longer to get my oil changed, etc
Thanks for sharing your experience, Jillian! We're glad to hear our team provided helpful service, even during a busy time. We appreciate your understanding and hope to serve you even more efficiently next time!
Nikki Mayhew2025.11.17
Avoid this location at all costs. This is the most careless and unprofessional shop I have ever dealt with. Over the past year they have made repeated mistakes that easily could have destroyed our vehicles. Last year they nearly blew up my husband’s car after an oil change. Oil poured everywhere, smoke filled the engine, and they had to send a tow truck to our house because their employee had no idea what he was doing. They admitted they were afraid the engine might need to be replaced. That is how severe their mistake was. They gave us several free oil changes as compensation.
When we returned, the new crew refused to honor any of it. They claimed the old crew gave things away for free and said they were not honoring anything. My husband explained that this was not a freebie. This was repayment for almost destroying our engine. They still refused.
On October 31, 2025, I went in for another service. They would not accept my lifetime 15 percent off coupon even though I paid for it years ago. I had to search for another coupon online. The employee said he had a better deal and applied a tiny discount.
A couple days later my check engine light came on. They had replaced my air filter, so I went to AutoZone for a diagnostic. It pointed to the oxygen sensor. I drove two hours to my dad so he could install the new part. When he opened the hood he discovered something unbelievable. There was almost no oil in my car even though this location changed it two weeks prior. He also found that the clip for the air filter had not even been attached. He had to bolt it on himself.
This place cannot perform basic services correctly. They take forever as well. My last oil change took two hours and there was only one person ahead of me.
I like Jiffy Lube as a company, but this location is dangerous and incompetent. They cut corners, they ignore their mistakes, and they do not care if they damage your vehicle. Do not trust them with your car. Go anywhere else. This place should not even be operating.
We are truly sorry to hear about your experience. We understand your frustration and would like to assist you further. Please reach out to our team via phone at 800-543-5823, or via email at guestservices@jiffyautocare.com so we can address this matter promptly. Thank you for bringing this to our attention.
Jeff OHair2025.11.17
Appreciated the kindness of the staff but the fix they performed was not good. We needed a headlight bulb. It works but it either is a bad bulb or it is not connected well enough. It barely shines any light at all. Maybe it is even the wrong bulb? This will require me to take it elsewhere again. We are from out of town and needed this to work. Pretty much a wasted $52.00.
We apologize for the experience you had at our location and appreciate your feedback. We will address the issues you mentioned with our team to ensure better service in the future. Feel free to contact us via phone at 800-543-5823, or via email at guestservices@jiffyautocare.com if you need further assistance.
David Lefever2025.11.17
Fast and pushy. This place used to be a little more expensive but was very fast. Now it's 2x the cost of an oil change at a dealership and they push product on you the entire time. Will not go back unfortunately.
We appreciate your feedback about pricing and we are sorry to hear you found the price too high. Please feel free to reach out us via phone at 800-543-5823, or via email at guestservices@jiffyautocare.com if you need any further assistance or have any other concerns.
Andrew Brown2025.11.12
The service is good. Their system has corrupt costumer data - not mine.
Additionally, I wanted my transmission flushed. The team member who could do the work was not present, though I was told the work could be done
We're sorry to hear about your experience at our location. Your feedback is valuable to us as we strive to provide high-quality service to all our customers. Please feel free to reach out us via phone at 800-543-5823, or via email at guestservices@jiffyautocare.com if you need further assistance. Thank you
Dj Mann Desifusion2025.11.11
Been going there for years but new stuff not doing there will not go there again wait it there for one hour for oil change and still not got done
We're sorry to hear about your experience and the frustrations you encountered with customer service during your visit. Feedback helps us become a better business and we hope we are able to make this right! Please feel free to reach out to us via phone at 800-543-5823, or via email at guestservices@jiffyautocare.com.
Craig Hill2025.11.09
Kenny is a great assistant manager. He greeted me well. He set the right time and price expectations. He treated me fairly. He even closed the door to the managers office to keep the cold wind from blowing into the waiting area without me asking.
We're so glad to hear about your positive experience at our location! Thank you for sharing your feedback with us. We look forward to assisting you with all your car needs in the future.
Andrew Schneider2025.11.07
Very limited direction. Did not explain pricing. When I was getting ready to leave my overhead lights wouldn’t turn off and had to stay an extra 30 min for them to fix it. Not very professional
We're sorry to hear about your experience at our location. Your feedback is valuable to us as we strive to provide high-quality service to all our customers. Please feel free to reach out us via phone at 800-543-5823, or via email at guestservices@jiffyautocare.com if you need further assistance. Thank you
shelly2025.11.04
I’ve gone here for years… fast, professional and thorough!
We're so glad to hear about your positive experience at our location! Thank you for sharing your feedback with us. We look forward to assisting you with all your car needs in the future.
Danielle Spence2025.11.03
They got me in for an oil change very quickly. Checkout was a breeze. Staff was kind, knowledgeable and helpful. Awesome experience! Also they have some great coupons!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing detailed and efficient service is something we strive for every day, and it's great to know that it made a difference for you. We're glad we could earn your trust and look forward to serving you again!
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