JetBlack Transportation Reviews

Thank you, Blaine Terry, for your continued trust in JetBlack Transportation! We're delighted to hear that our services have consistently met your expectations in terms of punctuality and communication. Your loyalty is truly appreciated, and we look forward to providing you and your family with the same reliable and excellent service in the future. If there's anything specific you'd like to share or if you have upcoming travel plans, please feel free to let us know. Confirmation 33105 has been noted, and we're here to assist you whenever you need transportation services. Safe travels!

Hi Chris, thank you for sharing your feedback. We take such concerns very seriously and want to resolve this matter properly. Could you please provide us with your booking confirmation number so we can locate your reservation and review what happened?



For clarity, our policy is that if a booking has been confirmed and paid for, a cancellation fee may apply in case of cancellation. If a passenger cancels before confirmation, no fee is charged. In some cases, an upgrade may be suggested only if the number of passengers or luggage exceeds the vehicle originally requested, but this is never mandatory unless it’s necessary for safety or compliance reasons.



From your review, the situation described doesn’t align with our standard procedures, which is why we need to review your specific booking details. Please contact our support team or share your confirmation number so we can investigate further and assist you.

Thank you for sharing this feedback, and again, sincere apologies that your experience did not meet your expectations.

Colin, according to our records, the vehicle sent was the exact category and size that was selected at the time of booking, including the passenger and luggage capacity listed on our website and confirmation email. However, it appears there was a miscalculation in the number of passengers and amount of luggage needed for this trip, which unfortunately made the ride less comfortable than either of us would have wanted. To acknowledge the inconvenience, our team processed a 20% refund to you as a gesture of goodwill and compensation, even though the reserved vehicle type was correctly provided.

Thank you for choosing JetBlack Transportation and for sharing your experience! We’re happy to know you enjoyed a clean, comfortable ride with courteous service. We truly appreciate your recommendation.

Thank you for your trust and loyalty! We’re glad to be your go-to airport service and appreciate your kind words about our punctuality and professionalism. We look forward to serving you again soon.

Thank you so much for your wonderful feedback! We’re glad to hear the communication, driver, and vehicle all met your expectations. We truly appreciate your recommendation and look forward to serving you again soon!

Thank you for bringing this to our attention. We understand your concerns and want to assure you that JetBlack does not apply hidden or “scam” fees. All charges—including gratuity, STC surcharge, voucher fee, and CS fee—are fully itemized in the confirmation before any booking is completed.

That said, we recognize that our online estimate may not have reflected the full breakdown clearly enough, and we are already working to improve this part of the user experience.

If you'd like us to review your trip or fees in detail, please contact our customer support team so we can assist you directly. Your feedback helps us improve.

Thank you so much for the fantastic review! We are so glad to hear that you had an excellent experience with your driver. We will be sure to pass along your kind words.

It means a lot that you consistently choose JetBlack for your ground transportation needs in New York, New Jersey, and the surrounding areas. We look forward to providing you with the same high level of service on your next trip!

Thank you for your fantastic review! We are so glad to hear that you had a great experience with our service for your early morning trip to JFK. We understand how important it is to have a seamless and stress-free start, especially for an early flight.

We are proud of our drivers for being punctual, polite, and professional, and for keeping our vehicles clean and comfortable. It's wonderful to know that we were able to alleviate your stress and provide you with an excellent experience. We look forward to being your go-to airport transport whenever you visit NY!

Thank you for the wonderful review! We are so pleased to hear that your experience with us was exceptional from start to finish. Our chauffeurs take great pride in providing professional, punctual, and stress-free service, and we're glad that was reflected in your ride.

We believe that a clean, luxurious vehicle is key to a top-tier experience, and we're happy you enjoyed it. We look forward to serving you again soon for your ground transportation needs in New York and beyond!

Thank you for the fantastic feedback! We're so glad to hear that your arrival at JFK went smoothly and that Jeffrey provided a professional and welcoming experience. We take pride in offering clean, comfortable vehicles and reliable service — and it's wonderful to know we met your expectations. We truly appreciate the recommendation and look forward to serving you again on your future travels!

Dear John,

We sincerely apologize for the frustrating experience you had. This is absolutely not the level of service we aim to provide, and we are very sorry that you were left in that situation, especially after making your booking in advance.

What you described is completely unacceptable, and we’re currently investigating this incident internally, including addressing the driver’s behavior. We understand your frustration with the delay and the lack of communication, and we agree that you deserved better service and faster follow-up regarding your refund.

Please contact us directly at contact@thelimousine.company so we can resolve this with urgency and make things right. We truly value your feedback and are taking it seriously to ensure it doesn’t happen again.

Sincerely,
JetBlack Team

Thank you for your feedback. While we're glad to hear you were satisfied with the vehicle and ride, we take your concern very seriously. Safety is our top priority, and distracted driving is not acceptable under any circumstances. We are currently investigating this matter and will take the necessary steps to ensure it does not happen again. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a safer and more professional experience in the future.

Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that Trip 42106 went smoothly and that our team kept you well-informed throughout the entire process. Providing seamless and communicative service is always our goal, and it’s great to know we delivered that for you. We truly appreciate your support and look forward to serving you again soon!

— The JetBlack Team

Thank you, Alicia Spencer, for being a valued and frequent customer of JetBlack Transportation! We appreciate your feedback and are thrilled to hear that our service consistently meets your demands for timing and luxury SUV availability. It's our pleasure to accommodate your needs, even when there are additional wait times. We strive to provide reliable and courteous service, and we're delighted that you recognize our efforts. If there's anything specific you'd like to share or if you have upcoming travel plans, please don't hesitate to reach out. We look forward to serving you with excellence on your future journeys!

Thank you for taking the time to share your recent experience. We’re truly sorry to hear that your rides with us—both upon arrival and departure—did not meet your expectations or our own standards of service.

Your feedback regarding the Meet & Greet service, lack of luggage assistance, and the conduct of the driver is deeply concerning. Our Meet & Greet option is meant to provide a smooth, welcoming experience from baggage claim all the way to your vehicle, and we apologize that this was not delivered properly. The situation you described with your departure, especially regarding the lack of help in the rain and the interaction over the signature, is unacceptable and not reflective of the professionalism we hold ourselves to.

We take these matters seriously and will be addressing this directly with the driver and our operations team. We'd appreciate the opportunity to make this right and learn more about your experience. If you're open to it, please reach out to us at contact@thelimousine.company with your booking details (Trip 42106) so we can follow up personally.

Thank you again for bringing this to our attention, and we hope you'll give us another chance to show you the true JetBlack standard.

Thank you for sharing such a wonderful review! We're thrilled to hear that every step of your experience — from the concierge confirmations to the upgraded vehicle and exceptional driver — made your arrival at JFK smooth and enjoyable. It’s our goal to provide seamless, reliable service, and we’re so glad we delivered. We truly appreciate your recommendation and look forward to your next trip with JetBlack!

Thank you so much for your wonderful feedback! We’re delighted to hear that our booking process and communication made your experience easy and stress-free. It’s great to know your driver was lovely and that everything went smoothly. We truly appreciate your trust and look forward to welcoming you back on your next trip to New York!

Wow, thank you so much for your incredible feedback! We’re thrilled to hear that every part of your group’s experience — from the initial support to the friendly drivers and smooth return trip — was simply awesome. Our whole team takes pride in providing professional and friendly service, and your kind words mean the world to us. We can’t wait to welcome you and your group back next time you’re in NYC!

Thank you so much for the great recommendation! We’re happy to hear you enjoyed our service and found our prices reasonable. We look forward to serving you again soon!