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Reviews ( 52 ) 5.0

Jennifer Sparks
Jennifer Sparks
2024.05.27
Excellent customer service, seamless install. Took time drilling as new stamped concrete. Price was less that major hardware stores
Natalia Czubat
Natalia Czubat
2024.04.24
Highly recommend Toronto Deck and Railing for speedy, well priced and good quality work.
Debbie Merkac
Debbie Merkac
2024.04.18
Great experience very happy with the finished product. Good communication, punctual, friendly and knowledgeable workers. Quote was accurate & I ask to add base cover plates after because I preferred that look & we’re install without any issues . Price was great as well.
Marlene Vona
Marlene Vona
2024.04.15
I am so happy with the work that was done. These professionals worked quickly and cleanly. I would highly recommend Toronto Deck and Railing!
Don Francis
Don Francis
2024.03.21
Very pleasant and professional to deal with. The installers did an amazing job and we are very pleased with the results. Will definitely recommend to friends and family.
Reply from canadadeckandrail/toronto 2024.04.01
Thank you for the amazing review Don! We appreciate the kind words and will be sure to let the rest of our team know. Have a wonderful rest of 2024!
Katz Az
Katz Az
2024.03.19
I was steered towards Toronto Deck and Rail by my landscaping contractor after having searched far and wide for somewhere to purchase railings with glass panels for a DIY deck I was building at my home. I visited the showroom to see first hand what they had to offer and also to get a quote for materials. After having researched other options and obtaining other quotes, I was pleasantly surprised by the prices and quality products that were available. A special thanks to Mac Ceuvas who filled my order and quoted an estimate. Materials for railings were readily available in their adjacent warehouse and they even included free delivery 50 minutes away. After installation of the railings I sent measurements for the etched glass panels and was able to pick them up a week later. Fast turnaround time. My total experience was enjoyable, professional and worry free. Mac was always available for any questions I had and I would definitely recommend this company for anyone looking for deck railings. Although I didn’t need it, they also offer installation services. Two thumbs 👍 👍 up! Response from the owner 2 hours ago Thanks for the review, but it looks like you’ve posted on the wrong company’s google profile.
Lydia Kimlick
Lydia Kimlick
2024.02.15
Excellent experience from everyone with whom we have dealt for these few weeks during our first experience with Deck and Rail Toronto. Two safety railings they installed are exactly what we wanted. The crew was always on time, very helpful and skilled. Mac was transparent, professional, prompt and made the whole experience very customer focused. I would highly recommend this company. Thank you again! Lydia Toronto
Reply from canadadeckandrail/toronto 2024.04.01
Thank you for the wonderful 5-star review Lydia! We hope you have a great rest of the year and please enjoy the new railings for us!
Susan Ball
Susan Ball
2023.12.11
From estimate, installation to completion, the entire team was friendly, professional and the end result was exactly as discussed. Would highly recommend!
Reply from canadadeckandrail/toronto 2023.12.13
Thank you very much for your kind words and high recommendation! We are truly pleased to hear that from the estimate to the installation and completion, our team's friendliness, professionalism, and adherence to the initial discussion met your expectations. We're very grateful for your recommendations and we thank you again for choosing us!
Marie Marie
Marie Marie
2023.11.16
From the inquiry to estimate to completion: Extremely speedy + efficient. Everyone was clear and diligent with communications, put in effort, made for a good result, exactly as they said, and was easy to deal with.
Reply from canadadeckandrail/toronto 2023.12.13
Hi Marie, Thank you so much for your wonderful review and for highlighting the various aspects of our service that you found to be exceptional. We are delighted to know that from the initial inquiry to the completion of your project, our team's speed, efficiency, and clarity in communication met your expectations. We greatly appreciate your feedback and are thrilled to have been easy to work with. Should you have any future projects or need further assistance, we're always here to help. Thank you for choosing us.
Gerard Vaz
Gerard Vaz
2023.11.07
Positive
Professionalism
Working with the team at Toronto Deck and Rail was a good experience. The final product was done to our satisfaction and the customer service was good from initial contact through to their techs. I took away one star because I think a couple of things could have been handled better: 1. Measurements are sent by the customer and then transcribed by customer service, this is not a problem unless you are getting glass panels which need to be custom cut. From the initial impression, it was not clear that a follow up visit would be required to install the glass panels (one-two weeks after the railings were installed). 2. The post bases do not come with a cover for the base plate/ bolts. Although not a big deal, per se, they leave the railings with a bit of an unfinished look. I’m told that several customers have provided this feedback so the company is planning to include them in future designs. This would have been nice to know ahead of time. Note, the base bolts do not come in the colour of the railings, which draws even more attention to them. I requested the techs paint the bolts before leaving, to which they obliged. I’ve attached some photos to give prospective customers a reference. Overall, I’m satisfied with my experience and end product.
Reply from canadadeckandrail/toronto 2023.12.13
Hello Gerard, thank you for your review! We appreciate you choosing our small business, and are grateful for your feedback.
Rashmi Desai
Rashmi Desai
2023.11.06
we were very pleased with the service. The railings are very well finished . Great business to deal. Thanks
Reply from canadadeckandrail/toronto 2023.12.13
Hi Rashmi, thank you for the great feedback! We appreciate you choosing us for your project and we thank you again for supporting our small business. Have a great rest of 2023, Rashmi!
Birju Patel
Birju Patel
2023.11.06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
What a pleasure it was dealing with this company. The quote process was smooth and quick. Pricing was extremely fair, timing for completion was quick and quality of workmanship was great. Would highly recommend this company for your future railing needs
Reply from canadadeckandrail/toronto 2023.12.13
Thank you very much for your kind words and high recommendation! We are thrilled to hear that your experience with our company was such a pleasure, from the smooth and quick quoting process to the fair pricing and quality of workmanship. At Toronto Deck & Railing, we strive to ensure that every aspect of our service meets and exceeds our clients' expectations. Your feedback is a testament to the hard work and dedication of our team. We're glad to have been able to meet your railing needs and look forward to the opportunity to serve you again in the future. Please don't hesitate to contact us for any further projects or inquiries.
Gordon McGinn
Gordon McGinn
2023.10.26
My old wrought-iron porch railing had corroded to the point of being unsafe, and required replacement urgently. I contacted Toronto Deck & Railing, sent them some pictures for review, and they contacted me promptly for a discussion of alternatives and provided a detailed (and very competitive) quote for their services. Kamar was able to schedule the job within days of our initial contact. He & his team arrived at the advised time, and the job was completed quickly and professionally. I was particularly impressed with their solution to solve the problem of a broken step at the bottom of my porch; they installed the railing with an extension over the broken area, providing a safe hand support while maintaining the structural strength of the railing itself. The invoicing and payment process was easy and seamless; they have a secure on-line payment portal for quick settlement, and provide comprehensive invoices and receipts. I was extremely satisfied with these folks, and would not hesitate to recommend them.
Reply from canadadeckandrail/toronto 2023.12.13
Thank you so much for taking the time to share your experience with Toronto Deck and Rail. We are very pleased to hear that our services, from the initial consultation to the final installation, met your urgent needs and expectations. It's wonderful to know that Kamar and his team were able to address your concerns promptly and professionally, especially with the creative solution for the broken step at the bottom of your porch. We always strive to find effective and safe solutions for any challenge that arises during a project. We're also glad to hear that you found our invoicing and payment process to be easy and seamless. Making every aspect of our service convenient and user-friendly is a top priority for us. Your satisfaction and recommendation mean the world to us. Should you need any further assistance in the future, please don't hesitate to reach out. We hope you have a great rest of 2023!
S Kumazawa
S Kumazawa
2023.10.17
Happy to find a railing company having options other than black or white. We love our bronze-color railings done by Toronto Deck and Railing. They are professional, responsive and very quick!
Reply from canadadeckandrail/toronto 2023.12.13
Thank you so much for sharing your positive experience with Toronto Deck and Rail. We're thrilled to hear that you love your new bronze-color railings and that our variety of options met your needs. Your feedback on our professionalism, responsiveness, and quick service is greatly appreciated. Our team works hard to ensure a smooth and efficient process for all our clients, and it's rewarding to know that this was evident in your project. We're always here to help with any future railing or decking needs, and we look forward to the opportunity to work with you again. Thank you for choosing Toronto Deck and Rail!
Scott Gould
Scott Gould
2023.10.12
Positive
Professionalism
Punctuality
Responsiveness
Value
Mac was extremely helpful and their prices are great. Recommended!
Reply from canadadeckandrail/toronto 2023.12.13
Thank you so much for your kind words and for recommending us! We're delighted to hear that you found Mac to be extremely helpful and our prices to your satisfaction. At Toronto Deck and Rail, we always strive to provide excellent service and value, and it's wonderful to know that this was reflected in your experience. We'll be sure to pass along your compliments to Mac! Should you need any further assistance or have another project in mind, please don't hesitate to get in touch. We look forward to the opportunity to serve you again.
Dianne Fair
Dianne Fair
2023.09.14
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Everything went smoothly from ordering to installation. I highly recommend Toronto Deck and Rail.
Reply from canadadeckandrail/toronto 2023.09.17
Thank you for choosing Toronto Deck and Rail! We're thrilled to hear your experience was smooth from start to finish. Enjoy the new railings!
Janice Forrester
Janice Forrester
2023.09.14
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I recently had new railings installed on my porch. It's beautiful and i really love it and I've received many compliments from my neighbors. Despite the rain my installer showed up and completed the installation within a few short hours. I recommend this company if you need new railings.
Reply from canadadeckandrail/toronto 2023.09.17
Rain or shine, we're dedicated to providing excellent service. We're delighted that your new railings are a hit with your neighbors. Thanks for the recommendation!
Houdini
Houdini
2023.08.29
Mac was on point and knows customer service. Quote was exact with the final price and everything was available. He even took the time to drop me off a glass piece after my measurements given to him were incorrect. Top notch!
Reply from canadadeckandrail/toronto 2023.09.17
Thank you for highlighting Mac's outstanding customer service. We're delighted that he was able to rectify the measurement issue promptly. Your positive feedback motivates us to continue delivering excellence. Enjoy your glass railings!
Tonya Earle
Tonya Earle
2023.08.04
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
The organization I work needed to install a grab bar railing for one of our members at the housing cooperative. I contacted Toronto Deck and Railings. I spoke to Kamar who helped me through the process to get the railing installed as soon as possible as one our seniors has mobility and vision health conditions. The company came out very quickly in the proposed time frame and their Installer did a fantastic job for the installation! Our senior member were extremely appreciative for the grab railing to assist them up the stairs. Thank you Kamar and Installers for your help and work! We will be using your services again for future jobs for our other properties!
Reply from canadadeckandrail/toronto 2023.09.17
We're grateful for the opportunity to assist your organization. Kamar and our installer are dedicated to providing excellent service. We're pleased that the grab bar railing made a positive impact, and we're here for your future property needs!
Karen King
Karen King
2023.07.04
Mac provided the best service and the results are amazing!
Reply from canadadeckandrail/toronto 2023.09.17
We're delighted to hear that Mac provided you with the best service, and that you're thrilled with the amazing results! Your satisfaction is our ultimate goal. Thank you for choosing us!