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The chicken bihari was dry and not marinated properly. The beef bihari kabob was burnt too much.
Reply from AL Aqsa Restaurant
2025.12.10
Thank you for letting us know, Ashfaq. We’re sorry the items didn’t meet your expectations. We’ll work on improving this. We hope to serve you better next time.
I am a regular customer who've been coming multiple times a month for years now (starting from their Bronx location). Was happy when they opened in Jamaica. The food is good but the portions have gotten comically small while prices remain the same or higher. Bought two beef biryanis a few days ago and each had only about two pieces of meat in it. Shame.
Reply from AL Aqsa Restaurant
2025.12.03
Dear Linny, thank you for being with us for so many years. We value customers like you more than anything. We’re really sorry to hear that the biryani portions felt smaller during your last visit. We will go over this issue with our staff right away to make sure it doesn’t happen again.Please contact us ,we would like to fix this for you.
Terrible service. Bait and switch. They will intentionally give wrong food size in pickup order because customers are in a hurry. The kitchen is unhygienic and food contamination is happening every single day. The food temperature is also incorrect. One of Jamaica's worst restaurant.
Reply from AL Aqsa Restaurant
2025.11.30
Hi Wilson, we are very sorry for your experience. This is not the standard we aim for. We are reviewing your concerns internally and would like to discuss this further with you to understand what happened.
Here’s a polished and professional version of your review while keeping the message clear:
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The food here is usually very good, but this is the second time I’ve had an issue. I bought butter chicken, and it was completely spoiled. This is unacceptable for any restaurant. Customers who order takeout deserve fresh food that’s cooked the same day, and I’m certain this butter chicken was not. I purchased it on Saturday, November 22nd.
Reply from AL Aqsa Restaurant
2025.11.27
Thank you for letting us know and we’re truly sorry for your experience. This should never happen. We take food freshness very seriously and your feedback will be reviewed with our kitchen team immediately.
If you don’t mind, please share your order details or visit us so we can look into what went wrong and make it right for you. We appreciate you bringing this to our attention and hope to serve you better next time.
If you don’t mind, please share your order details or visit us so we can look into what went wrong and make it right for you. We appreciate you bringing this to our attention and hope to serve you better next time.
They’ve perfected the art of cutting pockets, not cooking food
Reply from AL Aqsa Restaurant
2025.11.12
We’re very sorry to hear that, Jamil. That’s not the kind of experience we want anyone to have. Could you please share more details about your order so we can look into what went wrong and make things right?
Fake advertisement. Don't believe the advertising i expected to get the combo. I came in the restaurant and ordered the chicken biryani combo. The staff didn't give me the soda that should be included even denied that it is not included with the Combo even i show the advertisement posted 5 days ago. Says it should be online purchase but on the advertisement it clearly stated "Come Today and Enjoy our chicken Biryani Combo! November 10, 2025 @10am
Reply from AL Aqsa Restaurant
2025.11.11
Thank you for letting us know. We’re very sorry for the confusion about the Chicken Biryani Combo. The offer should have been explained clearly, and you should not have been denied what was shown in the advertisement. Please share the date and time of your visit so we can speak with the staff and fix this issue. We hope you’ll give us another chance to make it right.
Very disappointed
Even after coming to the restaurant and after waiting there i am given a wrong order, my order had two gravies it was for group of 3 people and they give me a biryani which belongs to someone else. I couldn't make out that the order was wrong as it was covered in paper bag. I call them They won't even correct this error and ask me to come and take my order next day.
This has happened 2nd time and I am never visiting this place
Reply from AL Aqsa Restaurant
2025.11.09
Thank you for bringing this to our attention. We’re truly sorry for the repeated mistake with your order. This should not have happened, specially after you visited in person and waited. We take your feedback seriously and will review our order-handling process with the team to prevent this from happening again. If you’re open to it, please contact us directly so we can make this right for you.
My mom went to order but the line is unorganized. The cashier was took orders from people behind her and did not help her. When she finally complained, they took her order but ignored her and took a long time to give her food. So she refused the service and left. How can you have a restaurant without having a proper line in order?
Reply from AL Aqsa Restaurant
2025.11.06
We’re truly sorry for your mother’s experience. The line should always be organized, and no customer should feel ignored. We apologize for the inconvenience and will immediately work on improving our queue system and staff training so this doesn’t happen again. Thank you for bringing it to our attention.
The guy in the cashier with beard and white hat is extremely rude with customers as well as his colleagues. Food is good but behaviour and service is shitty. The guy is behaving like he is doing me a favour by taking my order. Disgusting.
Reply from AL Aqsa Restaurant
2025.11.02
Thank you for your honest feedback, Samiha. We truly apologize for the unpleasant experience you faced. Your concern about the staff’s behavior has been noted, and we’ll make sure it’s addressed immediately. We appreciate your kind words about the food and hope to serve you with better service next time.