Jackson Creek Senior Living Reviews

Drusilla Wacker 2023.10.13

     

They told us my mom would be able to get in in 2 weeks. After 4 weeks she’s still not in because their is a very long waitlist that they seemed to leave out. We did all the paperwork the doctor did his portion because we were told those are the next steps and that’s it. Well today we were told the last place was taken by someone ahead of my mom on the waitlist. Miscommunication I think not, this huge waitlist was never mentioned! And we were guaranteed a spot in 2 weeks by another woman who came to evaluate my mom. I think they need to communicate before they give wrong information to families.

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Reply from Jackson Creek Senior Living 2023.10.13

We apologize for any miscommunication regarding the waitlist for our assisted living facility. We understand the frustration this may have caused and appreciate you bringing it to our attention. Thank you for leaving a review and, we will take your feedback into consideration to improve our communication process and look into the situation to come to a resolution. Please feel free to reach out to me at 303-253-0401 my name is Kelly Hesser. Thank you.

Nancy Tive 2023.10.03

     

They are very good to their residents.

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Reply from Jackson Creek Senior Living 2021.08.17

Hi Nancy,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

robert erickson 2023.09.02

     

The staff is great. They are friendly, and very focused on the members of the community. My wife is one so I do have first hand knowledge.

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Reply from Jackson Creek Senior Living 2023.09.05

Thank you for taking the time to leave a review. We are glad to hear that our staff is friendly and focused on our community members. We appreciate your support and feedback.

Hartsel and Sharon Beckett 2023.09.01

     

Beautiful place with friendly staff

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Reply from Jackson Creek Senior Living 2023.09.01

Thank you for taking the time to leave a review. We appreciate your kind words about our community and friendly staff. Thank you for your support!

Tyler Hufford 2023.08.27

     

Attempted church today at Jackson Creek Senior Living and was blown away with how kind and sincere the staff was. The church service was overflowing with people, love, mercy and grace. Thank you Dale!

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Reply from Jackson Creek Senior Living 2021.07.05

Hi George,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Nancy Tive 2023.08.22

     

They are very good to their residents.

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Reply from Jackson Creek Senior Living 2021.08.17

Hi Nancy,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Christopher Binkley 2023.08.10

     

My mom loves Jackson Creek. The support and attention she receives is amazing. Thank you all!

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Reply from Jackson Creek Senior Living 2022.11.22

Hi Christopher,

Thank you for your 5-star review! We are happy to hear that your mother is getting great support and attention at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Nancy Tive 2023.08.08

     

They are very good to their residents.

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Reply from Jackson Creek Senior Living 2021.08.17

Hi Nancy,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Richard Boyd 2023.08.04

     

The staff is great. The place is clean. An excellent senior living community.

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Reply from Jackson Creek Senior Living 2023.08.09

Thank you for taking the time to leave a review of our community. We appreciate your kind words about our staff and the cleanliness of our facility.

Gloria Slayton 2023.06.28

     

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Reply from Jackson Creek Senior Living 2023.06.29

Hi Gloria,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Thomas Stewart 2023.06.10

     

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Reply from Jackson Creek Senior Living 2023.06.13

Hi Thomas,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Tania Ortega 2023.06.06

     

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Reply from Jackson Creek Senior Living 2023.06.06

Hi Tania,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Nancy Tive 2023.05.23

     

They are very good to their residents.

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Reply from Jackson Creek Senior Living 2021.08.17

Hi Nancy,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Moe Mueller 2023.05.13

     

My visit was very pleasant, everyone is so positive and upbeat, very clean, happy staff, thank you

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Laura Clark 2023.05.11

     

I served as a volunteer to do make-up for their Beauty Pageant they had for the residents and was very impressed with the class and fun of the activity! Gorgeous facility. Wonderful staff!

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Reply from Jackson Creek Senior Living 2023.05.12

Thank you so much for sharing your amazing experience at our Beauty Pageant! It is our pleasure to serve our residents and provide them with a fun and enjoyable experience.

Marsha Klopfenstein 2023.03.14

     

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Reply from Jackson Creek Senior Living 2023.03.16

Hi Marsha,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

No Name 2023.03.14

     

Their regular staff (RAs) act like the 3 stooges. The RAs don’t know what their doing, they need proper training. Their RAs will antagonize and bully agency staff then run to management telling lies on the person and management will believe it every time. Their RAs are so caught up worried about what other staff are doing, trying to be superior over one another that they can’t get their own work done, leaving their residents on their own assignments uncared for. Management also set rules for agency but not for their own staff.

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Reply from Jackson Creek Senior Living 2023.03.13

Dear No Name, thank you for sharing your concerns with us. We would like the opportunity to resolve this issue. Please call or email. I can be reached by email - khesser@wellage.com or by phone 303-253-0401.

Keli Williams 2023.03.09

     

What a beautiful, clean friendly environment

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Reply from Jackson Creek Senior Living 2023.03.09

Keli, thank you for your 5-star review. We appreciate your kind words and are so happy that you appreciate the beauty of Jackson Creek Senior Living! We strive for a friendly positive environment and are pleased that your experience was positive.

Jerome Ward 2023.02.24

     

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Reply from Jackson Creek Senior Living 2022.08.03

Hi Jerome,

Thank you for your 5-star review! We are happy to see you had a positive experience at Jackson Creek Senior Living. We value your input and would love to hear more details about your experience with us. Thank you kindly!

Steven Talcott 2023.02.22

     

Jackson Creek is a very nice place for senior living and memory care living. Laura gave us the complete tour. We saw several rooms - all were very nice. We now have to decide when to move my mom. 🙂

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Reply from Jackson Creek Senior Living 2023.02.22

Hello Steven, thank you for your 5-star review. We appreciate your kind words regarding Jackson Creek Senior Living. We are so pleased to hear that you had a positive tour experience with Laura, she is a true professional and has your mom's best interest at heart. We look forward to welcoming your mom to our community!