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Iāve been renting my property about a year now and never had any problems.J9 accommodation are a professional company and respond quickly to any issues you may have ,the staff are friendly and the properties clean and tidy . Iām glad I chose to rent through J9
Reply from J9 Accommodation
2025.08.20
Thank you, Michael! Weāre so pleased to hear your first year with us has been a positive experience. Itās great to know youāve found our team friendly, responsive, and the property well looked after. Weāre glad you chose J9 Accommodation and look forward to continuing to provide you with a great place to live.
Have been a tenant with j9 for around four years now spent the first three and a half years in Darlaston and now in Dudley the property was just what I needed at the right time they were very approachable polite and kind
From signing up with them and arranging an interview to viewing the property to actually signing paperwork and moving in was all done within a couple of days
I am very grateful to the team that work there if there was a problem they would be there ready to help
So a big thank you to the staff there
Chantel Natalie and Luke and of course there great maintenance team
Keep up the good work
Regards
Mark Loomes
Reply from J9 Accommodation
2025.08.20
Thank you so much, Mark! Weāre truly grateful for your loyalty over the past four years and itās wonderful to hear that both your time in Darlaston and now in Dudley have suited you so well. Weāre delighted that Chantel, Natalie, Luke, and our maintenance team have been able to support you whenever needed ā theyāll be so pleased to see your kind words (and photo!). Itās a pleasure having you with us, and we really appreciate you taking the time to share your experience.
J9 Accommodation
Have been with j9 for around four years now
Was a non complicated process from my appointment interview to going through all the paperwork to sign up
Everyone was polite kind and professional
I stayed in Darlaston for most of my time with j9 And recently move to Dudley
I would recommend this company to anyone who needs there services
So a big thank you to all involved
Chantel, Natalie and Luke and not forgetting there maintenance team as they were always there when needed
Mark Loomes Dudley
Date of experience: 13 August, 2025
Date of experience: 13 August, 2025
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I had a great experience renting with J9 Accommodation. The property was clean and well-maintained, with everything in it. Communication was smooth, and any questions I had were answered quickly. I would happily recommend them to anyone looking for reliable and friendly accommodation.
Reply from J9 Accommodation
2025.08.14
Thank you for your kind words! Weāre delighted to hear you had a great experience with J9 Accommodation and that you found the property clean, well-maintained, and fully equipped. Itās wonderful to know our communication and service met your expectations. We truly appreciate your recommendation!
Its a good place with good homes. They've helped me so much over the years! Can't fault them. The staff are really helpful and pleasant, always ready to help. Same day and next day viewings are brilliant. Quick and easy process!
Reply from J9 Accommodation
2025.08.14
Thank you so much for your kind words! Weāre so glad to hear youāve had a great experience with us over the years and that our team has been able to help whenever needed. Weāre pleased youāve found the viewing process quick and easy ā itās always our aim to make things as smooth as possible. Itās a pleasure having you with us!
When I walked into the j9 office I was homeless. Through no fault of my own I was in the worst position imaginable and the staff there and Mr Halliburton saved my life and gave me a home where I could re build my life. That was one year ago. Today I am happy healthy and have a new life. I will forever be grateful to j9 accomadation.
Reply from J9 Accommodation
2025.08.14
Thank you for sharing your story ā it truly means a great deal to us. Weāre so glad we could be there to support you during such a difficult time and to see the positive changes youāve made over the past year is incredibly inspiring. Itās been our privilege to help you find a place to rebuild your life, and weāre grateful for your trust in J9 Accommodation.
Until last week I had been with J9 just shy of 6 years. What was a temporary stay became a longer one due to the waiting times on housing lists. Covid was very testing but they were understanding and helpful to make arrangements with rent. Natalie really is the star of the company, approachable, friendly honest and open. Can contact her whenever around anything and if she cant help will point you in the right direction. Forever grateful to her for her support (and landlord reference) as I wouldn't be now moved into my own property. While of course the rooms are only as good as you make them and look after them, if you end up with Nat as your property manager, you'll be in great hands.
Reply from J9 Accommodation
2025.08.14
Thank you for being with us for nearly 6 years ā itās been a pleasure having you as part of our community. Weāre so pleased that Natalie could support you throughout your stay, especially during challenging times like Covid, and help you take the next step into your own property. Your kind words about her mean a lot, and weāll be sure to pass them on. We wish you all the best in your new home!
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Great company with excellent staff that get things done promptly when needed. Nat the property manager always going above and beyond for her tenants. Some of the office staff could do better by reading their emails sooner. But yes a 9/10 clean house and changing locations to be closer to work was not a problem. Ā£700 pcm all inclusive apart from a small amount for electricity is not a problem š
Reply from J9 Accommodation
2025.08.13
Thank you for your thoughtful feedback! Weāre so pleased to hear youāve had a great experience with us and that Nat has been able to go above and beyond for you ā sheāll be thrilled to hear it. We also appreciate your note about email response times and will work on improving that. Weāre glad the move closer to work was smooth and that youāre happy with your home. Itās great having you with us! š
Stayed at Temple Bar, new and clean studio. The staff were lovely, helpful and very professional. Chantelle, Luke and Rachael were brilliant and they made sure my needs are attended to even thought sometimes i would make them late :) A deserved word of appreciation for all of you guys
Reply from J9 Accommodation
2025.08.13
Thank you so much for your lovely feedback! Weāre so glad youāre enjoying your stay at Temple Bar and that Chantelle, Luke, and Rachael have been able to help with all your requests ā no matter the time. We truly appreciate your kind words and itās a pleasure having you with us.
Been with them 10 years and they've always tried to help when issues have arose. A couple years ago I fell back on my rent for a very short period of time and they gave me ample time to correct it! All the staff have always been kind and helpful!
Reply from J9 Accommodation
2025.08.13
Thank you for being with us for the past 10 years ā it truly means a lot! Weāre glad we could support you when you needed it, and we appreciate your trust in us over the years. Itās been a pleasure having you as part of our community, and we look forward to many more years together.
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Been with J9 since 2016, been a great experience. Even when I fell behind in rent by a miscommunication in my responsibilities of topping up my rent, they gave me time to get it sorted out with no problems. Rooms are very nice and located in central area, with nice quiet neighbours. Would recommend for anyone.
Reply from J9 Accommodation
2025.07.25
Thank you so much for your kind words and for being with us since 2016 ā we truly appreciate your long-term tenancy! We're really pleased to hear that you've had a positive experience with us over the years.
We understand that sometimes situations arise, and weāre glad we could work with you to get things sorted smoothly. Itās great to hear that youāre happy with your room and the location, and that the quiet atmosphere suits you well.
Thanks again for the recommendation ā it means a lot!
J9 Accommodation Team
We understand that sometimes situations arise, and weāre glad we could work with you to get things sorted smoothly. Itās great to hear that youāre happy with your room and the location, and that the quiet atmosphere suits you well.
Thanks again for the recommendation ā it means a lot!
J9 Accommodation Team
Iv rented a couple rooms from j9 the last couple years iv been very happy with them very nice people in the office very quick service when it come to getting keys my area manager Rachel bayliss as been absolutely amazing always there to help me with what ever I need so 5 stars from me thank you j9 for looking after me much appreciated š
Reply from J9 Accommodation
2025.07.24
Thank you so much, Andrew! Weāre thrilled to hear youāve had a positive experience renting with us over the years. Rachel and the whole team really appreciate your kind words and are always here to support you. Thanks for the 5 stars and for being a valued part of the J9 community!
J9 Accommodation Team
J9 Accommodation Team
Iāve had an amazing experience with this housing agency ā they genuinely care about their tenants and always go the extra mile to make sure everything is sorted. A huge thank you to Hannah Perez-Raza, who has been an absolute star! Sheās always so supportive, quick to help with any issues or questions, and makes everything feel so much easier. I couldnāt ask for better service ā truly top-notch!
Reply from J9 Accommodation
2025.07.24
Thank you so much for your kind words and wonderful feedback! Weāre thrilled to hear youāve had such a positive experience with J9 Accommodation. Hannah will be especially happy to know her support made such a difference ā she truly cares about our tenants and always aims to go above and beyond. It means a lot to know our efforts are appreciated. If thereās ever anything more we can do, donāt hesitate to reach out!
J9 Accommodation Team
J9 Accommodation Team
I rented for 12 months from J9 Accommodation and have just moved out. I was sad to leave as I have loved living where I did.
The only reason I moved out was to a bigger property with a huge garden.
From day one Hannah Raza looked after me and supported me all through my tenancy if ever I needed anything. I moved into a brand new built studio with full kitchen and a small patio area at the back.
I would definately recommend renting from them as it was a straight forward quick process and I moved in a few days later from making the initial enquiry.
Definately special mentions to Hannah, Daria, Chantelle, Luke and all the maintence guys who put things up for me when I moved into and during the 12 months I was there. nothing was too much hassle for them.
Reply from J9 Accommodation
2025.07.24
Thank you so much for your lovely review and for choosing to stay with J9 Accommodation for the past 12 months! Itās been a real pleasure having you as a tenant, and weāre so pleased to hear you enjoyed your time with us. Hannah, Daria, Chantelle, Luke, and our maintenance team will be delighted to know their efforts made your stay comfortable and stress-free.
Weāre sad to see you go, but excited for you and your next chapter in your new home with that big garden! You're always welcome back anytime.
Wishing you all the best,
J9 Accommodation Team
Weāre sad to see you go, but excited for you and your next chapter in your new home with that big garden! You're always welcome back anytime.
Wishing you all the best,
J9 Accommodation Team
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Just want to say a massive thank you to Hannah at j9 for once again helping me out and finding me a place to live she is an absolutely amazing lady and she done everything she could to make sure I was looked after and had somewhere to stay and settled she checked on me to makes sure i was safe and well she has great personality and does her job very well, 5 stars but more if I could give, thanks to Natalie and luke also incredible people and help me just as well as Hannah with kindness and treated me with respect and care, anyone in need j9 accommodation I highly recommend great communication every step of the way much appreciated very grateful for all there help thank you luke
Reply from J9 Accommodation
2025.07.24
Wow ā thank you so much for your amazing feedback! Weāre truly touched by your kind words. Hannah, Natalie, and Luke will be over the moon to hear how much their support meant to you. At J9 Accommodation, we pride ourselves on looking after our tenants with care, respect, and genuine kindness, so itās incredibly rewarding to know thatās exactly what you experienced.
Weāre so glad we could help you feel settled and supported, and weāre always here if you ever need us again. Thank you for the recommendation ā it means the world to us!
Warmest regards,
J9 Accommodation Team
Weāre so glad we could help you feel settled and supported, and weāre always here if you ever need us again. Thank you for the recommendation ā it means the world to us!
Warmest regards,
J9 Accommodation Team
I would highly recommend j9 accommodation, from the beginning to the end of my stay there all staff were so friendly and helpful and nothing was to much bother in fact I would say they went above and beyond , when ever something needed to be done it was seen to straight away the same day,I got my keys the same day and moved in same day to, it's great for value and we'll cheaper than the rental market these days,unfortunately I had to relocate to another city and if they had accommodation where I am now I would definitely have rented from them again, I thank you j9 from the bottom of my heart for such a pleasant and beautiful accommodation, keep up the good
Reply from J9 Accommodation
2025.07.24
Thank you so much for your heartfelt review! Weāre absolutely delighted to hear that you had such a positive experience with J9 Accommodation from start to finish. Our team works hard to make the move-in process smooth and to respond quickly whenever help is needed, so itās incredibly rewarding to know you felt supported and well looked after.
Weāre sad to see you go, but we wish you all the best in your new city. If we ever expand into your area, weād be honoured to welcome you back. Thank you again ā your kind words mean the world to us!
Warmest thanks,
J9 Accommodation Team
Weāre sad to see you go, but we wish you all the best in your new city. If we ever expand into your area, weād be honoured to welcome you back. Thank you again ā your kind words mean the world to us!
Warmest thanks,
J9 Accommodation Team
Worst letting agency going. My dad currently lives here and pays over 600 for a ant and flea infested room. The photo of the bed base is all the RED ants that my dad has been sleeping on. My dad is now in hospital due to health issues and has been confirmed all the red marks on my dad's legs are from ant bites. How they expect someone to live in such a dive I will never understand never mind the massive amount of rent they charge for ONE SMALL ROOM! I LIVE IN A ONE BEDROOM PRIVATE RENTED FOR 50 POUND MORE!! They say they offer support yet when begging for help like my dad has done for the past year it is brushed under the table. How this company gets away with putting people in these kind of properties is beyond belief. Whole company needs shutting down!!
Reply from J9 Accommodation
2025.06.10
We are very concerned to receive this review especially as we have done what we can to help this tenant as we do for all our tenants. We provide a 24/7 repair service and attempt to get requests for repairs dealt within 24 hours. If matters are REPORTED to us, we will deal with them. Ants are normally considered to be the tenants responsibility, but we will, if we know about it, deal with any matter which affects our tenants comfort and safety. We have dealt with the ant infestation.
We are a private landlord we do not provide supported accommodation. It is for the family or the authorities to provide support for vulnerable tenants not the landlord. As I have said, if we have requests for help we do what we can. For this tenant, we have fitted grab rails in the bathroom, fitted a lockbox to the exterior so the tenants family and authorities can have access and previously replaced the tenantās carpet all at our own expense. We have had no request from the tenant or his family, so are at a loss as to where this ābegging for helpā arises. If thereās anything further we could do please let us know.
As for the cost of our accommodation, we charge market rents, inclusive of heating, water, council tax, and cleaning of communal areas. The tenants do not have to stay with us, so we must provide a good service otherwise our tenants will leave to be housed by our competition.
We are a private landlord we do not provide supported accommodation. It is for the family or the authorities to provide support for vulnerable tenants not the landlord. As I have said, if we have requests for help we do what we can. For this tenant, we have fitted grab rails in the bathroom, fitted a lockbox to the exterior so the tenants family and authorities can have access and previously replaced the tenantās carpet all at our own expense. We have had no request from the tenant or his family, so are at a loss as to where this ābegging for helpā arises. If thereās anything further we could do please let us know.
As for the cost of our accommodation, we charge market rents, inclusive of heating, water, council tax, and cleaning of communal areas. The tenants do not have to stay with us, so we must provide a good service otherwise our tenants will leave to be housed by our competition.
Terrible service as myself and partner have lived here for over a year and playing Ā£780 for a room with a shower and lied in tenancy agreement stating that rent will be inclusive of council tax, water and gas and yet weāve had several bills for a council tax bill we are having to pay AND not to forget the slight bit of mold in the hallway itās a pigs den
Reply from J9 Accommodation
2025.06.13
We take very seriously the concerns of our tenants and go over above to try and provide exceptional service for all of our tenants. Unless our tenants raise issues with us, we may not know about them. We aim to attend to any of our tenants concerns within 48 hours and to any issues and emergencies immediately.
With most of the rooms J9 Accommodation provide, the tenant does not have to pay the council tax, however, we have no control over this and our tenancy agreement clearly states that when rooms are individually council taxed, the tenant is liable and this would have been pointed out when a tenant takes up residence. The government have prohibited council taxing of bedsit rooms since late 2023 so hopefully once the VOA reassess the property, the council tax paid should be refunded to the tenants.
I believe J9 Accommodation are the only landlords who are so confident about the quality and value of their accommodation that we provide that we allow our tenants to leave any time with only a weeks notice so not only does this provide very flexible accommodation, if our tenants can find better value accommodation, they are free to leave almost immediately. Most landlords tie their tenants to a six or twelve month contract. J9 Accommodation does not, we do not want to keep dissatisfied customers.
It is an unfortunate fact that due to the enormous increase in utility costs, over regulation of the market resulting from the imposition of licensing and standards which neither landlords or tenants want, the cost of room only accommodation has risen dramatically, often doubling the cost. J9 Accommodation has strived to keep the rent charged to existing tenants as low as possible and only increase the rent to market level when reletting
With most of the rooms J9 Accommodation provide, the tenant does not have to pay the council tax, however, we have no control over this and our tenancy agreement clearly states that when rooms are individually council taxed, the tenant is liable and this would have been pointed out when a tenant takes up residence. The government have prohibited council taxing of bedsit rooms since late 2023 so hopefully once the VOA reassess the property, the council tax paid should be refunded to the tenants.
I believe J9 Accommodation are the only landlords who are so confident about the quality and value of their accommodation that we provide that we allow our tenants to leave any time with only a weeks notice so not only does this provide very flexible accommodation, if our tenants can find better value accommodation, they are free to leave almost immediately. Most landlords tie their tenants to a six or twelve month contract. J9 Accommodation does not, we do not want to keep dissatisfied customers.
It is an unfortunate fact that due to the enormous increase in utility costs, over regulation of the market resulting from the imposition of licensing and standards which neither landlords or tenants want, the cost of room only accommodation has risen dramatically, often doubling the cost. J9 Accommodation has strived to keep the rent charged to existing tenants as low as possible and only increase the rent to market level when reletting
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