CCRM Fertility San Francisco Reviews

We received care at CCRM from 2020-2021 and had Dr. Tazuke as our provider. We had great success and just welcomed our baby boy 12/31/21. However, I am not writing this review based on the outcome of our birth as everyone’s health condition and outcomes will be different. I rate CCRM 4.5 stars based on their overall services. The portal made it easy to communicate with my team. The facility is beautiful. I love all procedures, labs, ultrasounds, etc are done in one location. The office staff overall were very nice and those I worked with more closely were amazing! There was an occasional circumstance when I felt more sensitivity could have been delivered when helping me troubleshoot the inevitable scenario of plans changing unexpectedly, needing more meds urgently, etc (all things you can expect from the process). But overall my team was receptive to feedback and we could all get on the same page. One thing to remember is this is an extremely emotional and personal process and sometimes you may not get the communication you expect, I recommend you simply ask for what you need. As an OBGYN I have some familiarity with the practice and have to say CCRM is very current on evidence based practice which I appreciate as a physician myself. You don’t want your medical provider to practice cookie cut medicine and I felt Dr. T was creating a plan for our health needs while keeping it to a standard targeted at good results. One thing I also learned was you really have no way to predict with certainty how your body will respond to the stimulation so prepare yourself you may be recommended to do multiple cycles if doing IVF. Thank you CCRM for your care. Would (and have already) recommend CCRM SF to friends and patients.

Called CCRM this morning around 10:20am. I was asking questions and suddenly hung up by a female agent. I didn’t ask too much just Insuramce questions. When I called back again, nobody answered. This is very bad.

If I could give more than 5 stars I would. CCRM San Francisco is great. Dr. Tazuke, the nurses, ultrasound techs, embryologists, and surgery center are fantastic! Everyone is so compassionate and helpful. Dr. Tazuke and my nurse Sam always made me feel at ease. Dr. Tazuke has great bedside manner, always went through things clearly, is kind, very knowledgeable, and realistic. I also appreciate how easy it was to schedule appointments and get a hold of someone if needed. Updating my review: thank you again to Dr. Tazuke and the CCRM team for helping us have a beautiful, healthy baby. Cannot recommend CCRM and Dr. Tazuke more!

I started the cycle and so far I am not very excited about it. I almost do not communicate with a doctor, all communication goes through the nurse and sometimes she does not have the knowledge/background to answer the questions so it makes communication much harder and I feel disconnected in a way. In other clinics I was communicating with doctors through chat and the doctor was doing the ultrasounds. Here it is done by ultrasound technician who also may not be able to address the questions that might be complicated.

Dr. Tazuke, our nurse Rachel Z., and the whole nurse team are extraordinarily supportive and professional. After a journey in CCRM packed with hope and persistence, we are now expecting our lovely baby. We saw a higher standard in many procedures, a series of more scientific and personalized decisions, and more responsive communication throughout our visits. Based on our past cycles, Dr. Tazuke can always suggest customized plans, adjust specific treatments and the specialized surgeries that we can do to increase our chances. Instead of following a standard protocol, we had a treatment schedule that fits our situation the best. The whole process built our confidence in getting the optimized result. Walking into CCRM feels like going home. Among all, we would like to give special thanks to Rachel. No matter it is an overwhelming concern during the weekend, a tiny note on the instruction, or it is a struggling follow-up with the insurance company, Rachel is always there to help us at any time. I wish every family that has similar struggles as us to be successful on your journey.

An amazing staff all around from the nurse team, Drs, and embryologist. They were all beyond caring and always available for questions. They accommodated our situation better than we could have hoped for.

If I could give more than 5 stars I would. CCRM San Francisco is great. Dr. Tazuke, the nurses, ultrasound techs, embryologists, and surgery center are fantastic! Everyone is so compassionate and helpful. Dr. Tazuke and my nurse Sam always made me feel at ease. Dr. Tazuke has great bedside manner, always went through things clearly, is kind, very knowledgeable, and realistic. I also appreciate how easy it was to schedule appointments and get a hold of someone if needed.

We had a very bad experience with them. They did not send some results on time unless we emailed and asked for them. They seemed too busy and had little time to pay careful attention to us. Billing was another issue; they took our insurance info and proceeded with the tests. When the tests came out, they told us that our plan was not in network and now we had to pay out of pocket. We were stressed out EVERY TIME we went there, whether it was about insurance, late results, wrong appt details, etc. Basic stuff was mishandled and could have been easily done or improved. In general, we had a negative experience and moved to another center. Update: After consulting with two other doctors, we came to know that the treatment/ help we were receiving at CCRM was inaccurate or not enough. A lot more should have been done, which was very easy to do, but they did not. The doctor asks for a ton of blood work but does not follow on them. It's as if they want to defer you to other doctors, while charging you a fortune. With all due respect, think twice before coming here.

I had been seeing Dr.Tazuke since Apri,2019. Currently I am 5 month pregnant. Due to my body condition, it’s hard for me to get lots of eggs from each retrieval. So total I had three egg retrieval and I got two frozen embryo, luckily, one of it grows successfully. I really appreciate the whole CCRM team. I definitely recommend seeing Dr. Tazuke. About Dr. Tazuke: Dr. Tazuke has always been very patient to answer all my questions. Either when I met her face to face or replying online messages. She always gives me more information than I expected. During the exam or any procedure, she will try her best to describe what is she doing and what I will possibly feel. This really helped me relax and knew what exactly was going on. She was so nice and encourage you every time you have a procedure or an exam. Dr. Tazuke also adjusted to different protocol depending on my condition, I felt grateful that she always listen to my thought and try to give me a better or a more comfortable suggestion. About the care team: My main nurse was Angela, she was so organized and attentive. For every procedure I had, she always helped me memorizing every steps and make sure I won’t miss any key point. She is very responsive and patience. I felt grateful that she was my cooperator. The technicians were also profession and polite. About the clinic and the front desk: The clinic is very clean and gives patience a relax environment. While I had vaginal ultrasound, they also warm the gel so you don’t feel cold while doing the exam (Many other facility didn’t warm the gel). The front desk was also friendly and helpful. About the financial team and patient portal : (Things can be improved) Sometimes the financial team didn’t communicate well with your insurance company, so you might need to double check with you insurance and see what’s covered and what’s not covered. For the online patient portal, the time out duration has always been an issue for me. Since the first system I used in 2019, and they changed a new system in 2020. Both system time out too fast. So every time if I log-in to the message portal, I need sometime to write the messages, while I hit send out, it always said I am no longer log-in. So all my message was not saved, I need to write it again. It also happened to the first time I filled out the registration and patient history, which it needed lot of time to fill out. It time out too fast and it just didn’t save, so I wasted my whole hour. I talked to the patient portal help team about the time out issue but they never improve this. Even though it might be a small issue versus IVF procedure itself. However, I did see some review that mentioned about this, and they gave up to proceed to the next step because of this system. It times out too fast and waste their effort filling out the registration and history. It’s the first impression for CCRM. So if CCRM can improve the patient portal, I guess it can help to keep many first time user continue to the next step. So they can really continue working with Dr. Tazuke who is a wonderful doctor.

This review is for the front office and the management, not the dr. In fact Dr Tasuki was very informative and answered all my questions in the consultation appointment. I had many other questions regarding the logistics and finance and I had no one help me. It is extremely difficult to get through to talk to someone when needed, they return the call, if any, sometimes days later. Simple things like sending medical files over is so hard with them because the software is not user friendly. There is no direct line to call the nurse or the treatment coordinator. You have to call through the main line, and the operator puts me on hold until it goes to voicemail. It is extremely frustrating and makes me not choose them to do my fertility treatment.

Dr. Tazuke and her team were absolutely amazing to work with. She helped us through our IVF journey with such professionalism and expertise. The communication was always very prompt. The nurses work around the clock for you when you are on a cycle. We had our baby on the first attempt and are planning on coming back for baby #2.

I highly recommend CCRM San Francisco to anyone looking for fertility treatment. Both Dr. Jun and Dr. Tazuke are amazing physicians and the nursing team, embryologists, laboratory and surgery center is absolutely the best around. I decided to go with CCRM after my sister went to CCRM in Denver and had a successful pregnancy. Since we live in the Bay Area, I thought it made the most sense to try our local CCRM in Menlo park. I am so glad I did! I was not an easy case and had several bumps along the way, but now I am finally pregnant thanks to the amazing staff at CCRM. Dr. Tazuke was my main doctor and she is out of this world fantastic. She recommended highly specific treatments and tests for me and I'm so glad she did! In addition to having extremely high pregnancy success rates at CCRM, the doctors and care team are so compassionate that you really feel like part of the family there. I think CCRM should really stand for Care. Compassion. Real. Magic. You will be so happy you went with CCRM SF. I would tell everyone I know who needs fertility treatment to go there first! You will not be disappointed. You feel supported, cared for and encouraged through the entire process.

Awful experience. So many mixups and yet you are supposed to trust them with such sensitive things. AVOID AT ALL COSTS! I can't believe big tech companies allow their insurance to go towards this kind of incompetence.

Dr Jun was fantastic, she made sure that my husband and I always understood and felt apart of the process.  She always listened to my concerns and would make sure that we chose the right path/ process for us. The nurses and front office staff were extremely nice and I will never forget how compassionate they were during my procedures. Some nurses would always greet me with a hug, and if you know anything about the IVF journey, that compassion can go a long way. Dr. Jun suggested tests that identified issues that were not previously identified, which is a testament to her expertise in fertility. She was supportive throughout the process and we are so lucky to have her and the State of the Art Lab. I did all tests there which was quite nice (no need to go to different places). They accommodated morning appointments, which was important for my work schedule. I also can't say enough good things about the in-house surgery center for my egg retrievals, they treated me always like I was the only patient and never rushed me, they were extremely patient and accommodating throughout the process! CCRM has given me a gift that I am so thankful for and I owe that to the entire staff, for working holidays & weekends, and being so hard working!

DR.Tazuki is the best. She caught my ecptoic pregnancy(naturally concieved) in week 4 and helped us through the process of getting it resolved. She was very attentive to the details and made right judgments at the right time. I have read about cases where this has gone unnoticed and the women has to lose her tube. I feel so lucky to have been with the right doctor at the right time.

Dr. Tazuke showed compassion and had great bedside manner. She is so knowledgeable and always explained the science behind the treatments. She made me feel like she was on my team! CCRM is a pristine clinic and the staff is so responsive. CCRM San Francisco is so clean. They have accommodating hours for all types of careers and work 364 days a year! They work on your schedule. The staff is so friendly and by the end of the treatments, I felt like we were friends. I have already recommended other friends to this clinic. Proygyn & Alto Pharmacy were fantastic as well.

We spent over 3h on surveys, authorizations and uploading all medical records. It had no impact on quality of the discussion with the doctor. Update: please don’t use the fact I am being polite to wash your lack of care for the patient.

Their working style is completely unprofessional. 1.The nurses keep saying different things . They keep re-assigning different nurses.. New trainees are employed who are highly confused and not experienced with such IVF issues. 2. Doctors are always busy, they neither meet after the initial consult (paperwork) nor respond via phone or email directly. Your ever-changing nurses respond delayed. 3. Taking an appointment is a big pain. Phone call keeps going to the Central customer care and they say your local Nurse will call you for an appointment. Nurse does not respond in time. Sometimes they call 2,3 days later, saying we are busy. 4. Even while undergoing treatment they are not concerned. The ultrasound tech.is very poorly trained. One of them was not able to see any eggs during stimulation phase mid time. Hello !!! cant you see the ovary overloaded with eggs during the stimulation !!! [Previous day some other ultrasound technician was able to see all growing eggs. ] 5. The prescriptions were messed up while sending to different pharmacies. They even delayed sending the prescription to be sent on time . FYI for IVF, patients need to have medicines ready in time because you can't terminate or pause the cycle in-between. We wasted many months due to this issue. 6. We went there seeing fake YELP reviews and are highly disappointed in the end. Yes you read that right, "fake reviews" . Because I looked at other renowned ivf doctors reviews [ from other states ] and they are in more detail as to why patients like that doctor. Telling how the clinic helped at each step of treatment like from consultation, to emails, to prescription, to fertilization , to the final result (pregnancy) 7. The worst part !! One thing to note is they keep pushing for uterus/ovarian surgery etc and convince for more ivf cycles if they feel you have more money and are desperate to have a child. I would like to have such a doctor who encourages in the first cycle itself and is hopeful for a healthy pregnancy. Boosts the morale . Instead of saying, " More cycles have better chances of pregnancy. Why don't we try next cycle with this alternate medication protocol, different surgery etc." Bottom-line: It feels like a child's play going at the CCRM menlo park center. Totally Chaotic, confusing and negligent !