Verified Company
Verified
Convenient, safe, and tranquil.
☺ My host was incredibly accommodating and welcoming. The property was spacious, convenient, and safe, especially for a lone traveller. The beachfront view was to die for, and it was very quiet and tranquil. My host went above and beyond to ensure my stay was comfortable.
☹ Nothing at this time.
Verified
It was one of the best, though I struggled with main bedroom bed, it wasn't comfortable as I thought
☹ Ocean view was 100 percent
Reply from iVacation (pty) LTD
Just the fact that you chose to complain about the ocean view — complete with your negative emoji — already gives me a good sense of your approach.
This is the second time you’ve booked Unit 11. Since your last visit, we have:
Repainted the unit
Installed new glass doors (in August)
Paid for a professional spring clean
Serviced the dishwasher, fridge, and washing machine (also recently)
Yet you remain unhappy with the facilities, the cleaning, and the staff. For clarity — I am the only staff member, and you haven’t spoken to me directly. I personally ensured the unit was spring-cleaned before your arrival.
If you are still dissatisfied after these improvements, it may be best that you book with someone else in the future.
This is the second time you’ve booked Unit 11. Since your last visit, we have:
Repainted the unit
Installed new glass doors (in August)
Paid for a professional spring clean
Serviced the dishwasher, fridge, and washing machine (also recently)
Yet you remain unhappy with the facilities, the cleaning, and the staff. For clarity — I am the only staff member, and you haven’t spoken to me directly. I personally ensured the unit was spring-cleaned before your arrival.
If you are still dissatisfied after these improvements, it may be best that you book with someone else in the future.
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Verified
We made the best out of the situation.
☺ Great location, very close to the shops. Stunning view of the beach.
☹ It was not clean AT ALL! Hair and dust everywhere!
TV was not working even though we asked for assistance and never got back to us.
Plates were chipped
Place DID NOT look like the pictures.
Reply from iVacation (pty) LTD
Thank you for taking the time to leave your feedback. We're truly sorry to hear that your stay did not meet your expectations.
We take cleanliness very seriously, and we always aim to prepare the property to a high standard. In cases where guests find any issues, we kindly request that they contact us immediately upon check-in with clear evidence so we can take swift action or offer appropriate compensation, including a refund of the cleaning fee if justified.
Regarding the TV, we spent considerable time assisting you on your check-in day. After a long phone call, it was discovered the TV had not been switched on correctly. Once this was resolved, you confirmed the fridge and TV were working and that everything was "all good for now." We did not receive any follow-up communication from you.
As for the plates, no previous guests have reported issues with them, but we’ll certainly inspect and replace any that are chipped—thank you for bringing it to our attention.
Finally, the photos of the property are accurate and up to date, though we do occasionally refresh linens and curtains to keep the space feeling fresh and modern.
We always strive to create a great experience and are here to help during your stay—please don’t hesitate to reach out early so we can resolve any concerns in real time.
We take cleanliness very seriously, and we always aim to prepare the property to a high standard. In cases where guests find any issues, we kindly request that they contact us immediately upon check-in with clear evidence so we can take swift action or offer appropriate compensation, including a refund of the cleaning fee if justified.
Regarding the TV, we spent considerable time assisting you on your check-in day. After a long phone call, it was discovered the TV had not been switched on correctly. Once this was resolved, you confirmed the fridge and TV were working and that everything was "all good for now." We did not receive any follow-up communication from you.
As for the plates, no previous guests have reported issues with them, but we’ll certainly inspect and replace any that are chipped—thank you for bringing it to our attention.
Finally, the photos of the property are accurate and up to date, though we do occasionally refresh linens and curtains to keep the space feeling fresh and modern.
We always strive to create a great experience and are here to help during your stay—please don’t hesitate to reach out early so we can resolve any concerns in real time.
Verified
Very Good
☺ The host provided clear and timely communication, ensuring a smooth experience, and the self-check-in process was easy and hassle-free.
Reply from iVacation (pty) LTD
Good morning. Thank you for booking and review at Sue Casa 11. You were excellent guest to host. Thank you
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Verified
Pleasant
☺ The view and the set up
☹ Lots of stuff in the unit needs maintenance, service like the air conditioner. There was no inventor like mentioned in the ad during load shedding. Fans in the unit don't work properly. To many stairs. Gates on balcony needs service. Lounge set needs replacing.
Reply from iVacation (pty) LTD
Dear Future Guests,
Thank you for considering our apartment for your stay. Please note that the unit is only accessible by stairs, as there is no elevator. If you have mobility concerns, please take this into account before booking. Reviews and our listing description highlight this feature, so we kindly ask guests to book accordingly.
Regarding amenities:
The air conditioning unit is regularly serviced and functions well when used correctly. For optimal performance, please ensure all doors and windows remain closed while it is in use, especially during heatwaves.
The ceiling fan in the second bedroom has been replaced with a brand-new floor fan for your comfort.
Check-out time is strictly 9:00 AM. Late check-outs will now incur a fee, as housekeeping staff are scheduled to prepare the unit for incoming guests.
We appreciate your feedback and are always working to improve our guests’ experience.
Thank you for your understanding and cooperation!
Thank you for considering our apartment for your stay. Please note that the unit is only accessible by stairs, as there is no elevator. If you have mobility concerns, please take this into account before booking. Reviews and our listing description highlight this feature, so we kindly ask guests to book accordingly.
Regarding amenities:
The air conditioning unit is regularly serviced and functions well when used correctly. For optimal performance, please ensure all doors and windows remain closed while it is in use, especially during heatwaves.
The ceiling fan in the second bedroom has been replaced with a brand-new floor fan for your comfort.
Check-out time is strictly 9:00 AM. Late check-outs will now incur a fee, as housekeeping staff are scheduled to prepare the unit for incoming guests.
We appreciate your feedback and are always working to improve our guests’ experience.
Thank you for your understanding and cooperation!
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Verified
Well situated unit, spacious with spectacular views.
☺ The views are spectacular. The kitchen was well equipped and has more than 1 bathroom.
☹ The kids room ceiling was loose and starting to fall with an opening showing the roof planks. The owner wasn’t aware but was willing to fix it soonest. Curtains needed a proper wash as they have stains.
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Verified
Stay at Sue Casa 11
☺ The phenomenal sea views.
The absolute safety of the place.
Featured 2 beaches. Manaba beach, catered for the fisherman, those that would enjoy climbing rocks and looking for seashells and for the fitness minded people. I enjoyed my early morning run accompanied by fellow runnners, walkers and cyclists. The other end was Lucien beach. Here the sand was clean and families could picnic and enjoy the waves. it was a memorable holiday.
There is also a local Spar to restock items needed.
☹ climbing 3 flights of steps. Not recommended for the elderly.
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