Verified
I’m very disappointed with my experience with IT Luggage. I received a damaged item straight out of the box, which was frustrating enough, but I followed their return procedure exactly as instructed. After going through the hassle of packaging it back up and sending it off, I was then told the item was out of stock and couldn’t be replaced.
At no point was this mentioned before I returned it, and the whole process felt like a complete waste of time. Instead of a straightforward exchange, I was left without the product I originally paid for and had to chase up what should have been a simple resolution.
Overall, a very poor customer experience. I won’t be purchasing from IT Luggage again.
Verified
If only I had a case to comment on. It was never delivered, Evri report it was returned from their depot, IT has not responded to my queries. Very disappointing
Reply from it Luggage
Hi Carey,
Many thanks for your review.
I am sorry to hear this.
Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf.
On our behalf, I can happily see that an update has now been provided for you directly within the email chain.
Please kindly refer back to this email chain, where any/all further assistance can be provided as required.
Many thanks
Many thanks for your review.
I am sorry to hear this.
Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf.
On our behalf, I can happily see that an update has now been provided for you directly within the email chain.
Please kindly refer back to this email chain, where any/all further assistance can be provided as required.
Many thanks
Verified
We liked the style but the zip tabs are strange because they are at an angle
Reply from it Luggage
Hi Debbie,
Many thanks for your review.
I am sorry to hear that you are not 100% satisifed with your recent purchase.
Should you require any further assistance regarding this matter at all, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where the customer service team would be happy to help.
Many thanks
Many thanks for your review.
I am sorry to hear that you are not 100% satisifed with your recent purchase.
Should you require any further assistance regarding this matter at all, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where the customer service team would be happy to help.
Many thanks