Verified Company
What a helpful team ❤️
How refreshing to speak to a human being, a very nice and helpful young lady as well.
After the pointless annoying DHL customer service, Isle of Wight Distribution were perfect.
Perhaps you should offer DHL customer service training. 😉
Very good helpful office team and kind and helpful driver. ⭐️⭐️⭐️⭐️⭐️
Date of experience: 20 April, 2026
Date of experience: 20 April, 2026
As a driver left the depot he swerved across my lane and I had to veer into the hedge, causing my tyre to burst. I contacted them, and after denying any CCTV for 10 minutes he finally found it and told me he'd review the cab footage and call back. His attitude turned nasty as he told me the driver seems fine and 'looked both ways' - I can't prove an accident would have happened, and apparently i made the decision to swerve out of the way... To avoid an accident. They accept no responsibility, when I said id like to take it further he told me to 'go for it' and 'do what I like'. My emails are being ignored and im so surprised a local business has behaved like this. Disgusting attitude.
Reply from Isle of Wight Distribution Ltd
2026.01.23
Hi there, thank you for leaving a review we value your feedback
I love these people. Friendly, helpful and great at petting me know when my parcel has arrived !!
Reply from Isle of Wight Distribution Ltd
2026.01.05
Thank you so much for 5-star review!
Terrible service
What a crappy business this is. A package to be delivered to my house that was clearly marked was delivered to wrong address, a nasty neighbour. I had given specific instructions not to deliver to this neighbour’s address. I had even given the What3Words code to make for a foolproof delivery but this was not to be. I emailed this Isle of White Distribution expecting at least a smidgeon of an apology. As they never replied I can only assume that this is the standard of service that Isle of White Distribution strive to achieve. I have given them one star but this one star too many.
Date of experience: 26 November, 2025
Date of experience: 26 November, 2025
Reply from Isle of Wight Distribution Ltd
2025.09.04
Hi Simon, thank you very much for the 5-star review
Absolutely disgusting behaviour from one of the delivery drivers. Parked on a solid white line on a single lane blind bend. Pulled up and beeped just to let him know we were there and got an absolute mouth full off him for no reason. Got aggressive literally over nothing. Threatened us. If this is the type of person you’re hiring - I’d stay well clear.
Reply from Isle of Wight Distribution Ltd
2025.07.28
Hi Jodi, I am really sorry you have experienced this. We will not tolerate this behaviour, I hope you wouldn't mind providing me some more details to help me investigate? Please email me on thomas.flood@isleofwightdistribution.co.uk
Big shout out to Josh (Ryde area delivery driver) for going above and beyond today taking ownership and sorting my “lost” parcel out when I was getting “computer says no” from everyone else - Josh you’re a star - thank you 🙏
Reply from Isle of Wight Distribution Ltd
2025.07.24
Hi John thank you for leaving a 5-star review, we appreciate it and will pass on the feedback.
Trying to contact IOW Distribution by telephone half an hour before designated closing time over 3 consecutive days has been pointless as no one answers the telephone!!!! Please, if you have designated opening and closing times for public/customer contact process "touch point" then ensure they are adhered to.
Reply from Isle of Wight Distribution Ltd
2025.07.21
Hi Michael, Please give Leanne Peacock a call on 02381 535101 or 01983 209 600 before 5pm and she will be able to help you. Thank you.
Reply from Isle of Wight Distribution Ltd
2025.05.28
Hi Matthew, thank you for leaving your positive feedback - we appreciate it
Excellent service. The delivery man was very helpful and was prepared to go the extra mile in putting my goods inside the house. I appreciated that as they were heavy and I could not do it. Top notch service. Thank you.
Reply from Isle of Wight Distribution Ltd
2025.03.13
Hi Georghia, thank you very much for the 5-star review. We are delighted to hear that you are pleased with our services.
My order has been sat at delivery depot for 3 days now told driver off sick though I've seen other vans near my house today🤷♂️. I was very disappointed but
Chris tha Manager called me and apologised which was very decent of him and assured me I would receive my parcel today even if he delivered it himself.........Many Thanks Chris
Reply from Isle of Wight Distribution Ltd
Hi Mark, thank you for the 5-star review. We apologise for any inconvenience caused and are happy to hear you appreciated our rapid response.
Bad, bad service - lying about having been at the premises when they weren't. Two days in a row. Sending pictures of property done from a moving car. When called and asked to re-deliver, was promissed delivery will be following day (that's day 3). On the third day still no delivery. If you don't want to do the job, then don't, but don't pretend.
Two weeks on, the same story... Saying they will deliver between hours and then an entry on Yodel tracking website with a timestamp before the announced delivery window saying they couldn't deliver although somebodey was in...
Reply from Isle of Wight Distribution Ltd
2025.02.17
Hi Felicia, if you could please email us at sales@isleofwightdistribution.co.uk with the consignment number and the brand this delivery was made on behalf of we will investigate this. Thank you.
I have never experienced such incredible service .
Our delivery driver Mark goes above and beyond.
Living beside the floating bridge, it is often busy , but he will park and walk , regardless the size / weight of the/ awkwardness of the parcel , he will always bring it right to the front door , making it stress free and easy for me .
He is exceptional with an incredible work ethic , every company needs a Mark he is truly invaluable.
Reply from Isle of Wight Distribution Ltd
2025.02.17
Hi Angela, Thank you for the kind review. It's great to hear that you were happy with our service.
Had a customer that wanted to return a crate, spoke to Lisa about the collection, the collection depot refused to collect due to the crate being unstable after being opened, Lisa tried to work her magic to get the collection done, telling me different ways to get the collection back to my yard. She contacted the customer on several occasions to try and resolve the dilemma, constantly contacting me with updates. Lisa worked tirelessly to get the job done as they say. Lisa you are a legend, thank you so much for everything you do for me
Reply from Isle of Wight Distribution Ltd
2025.02.13
Hi David, thank you very much for the 5-star review. We will be sure to pass the positive feedback on to Lisa.
Super company to deal with. Reliable collections, and always helpful when needed. Its nice to feel like my custom is important even though we are far from their biggest client!
Reply from Isle of Wight Distribution Ltd
2025.02.07
Hi Tim, thank you for leaving this wonderful 5-star review. We really value your support and positive feedback.