One of buried service ever!
Pros:no best options! their service is reticulated. Trap the customer is their main business Cons:not to recommend to get their service or be employed under their brutal management Advice to Management:they will no listed our suggestion. so do not want to give any suggestions
Customer Retention and Telesales Specialist in Cebu City2024.10.13
Enjoyable Work Environment but Low Compensation Concerns
Pros:Pros: Collaborative Work Culture: Enjoy a supportive and team-oriented environment that encourages cooperation and teamwork. Talented Team: Work alongside skilled and knowledgeable colleagues, providing opportunities for learning and growth. Growth in Responsibilities: Experience career growth through increased responsibilities, which can enhance your skill set and professional development. Positive Company Environment: A general atmosphere that fosters open communication and collaboration, contributing to job satisfaction. Valuable Experience: Gaining experience in customer retention and telesales, which are valuable skills in many industries. Cons:Cons: Low Compensation: The salary may not be competitive compared to industry standards, causing financial strain and dissatisfaction. Infrequent Salary Discussions: A lack of regular communication regarding pay increases, leading to feelings of being undervalued and overlooked. Limited Growth Opportunities: Without transparent discussions on career progression and pay reviews, it may be challenging to see a clear path for advancement within the company. Feeling Undervalued: Working hard without appropriate recognition or compensation can demotivate employees and affect morale. Retention Concerns: The combination of low pay and limited growth opportunities may make it challenging for the company to retain top talent. Advice to Management:I have been with IONOS for over two years as a Customer Retentions and Telesales Specialist. Overall, I appreciate the company's collaborative work culture and the opportunity to work with a talented team. However, I have serious concerns about the compensation structure. While my responsibilities have grown, I feel that my salary does not reflect my hard work and align with industry standards for comparable positions. Additionally, discussions regarding salary increases have been infrequent, which can leave employees feeling undervalued. I believe that implementing a more transparent communication process regarding career progression and pay reviews would greatly enhance employee satisfaction and motivation. While I enjoy my role at IONOS, addressing the pay concerns would make a significant difference in employee morale and retention. Experience highlights both the positive aspects of working at IONOS and the areas where the company could improve, particularly regarding compensation and career progression. This balanced perspective can help potential employees understand what to expect and may encourage management to take actionable steps towards improvement.
They try to sell you things, not fix problems.
I log into Ionos.com and see a pop-up saying my domain has over 700 threats and I should buy site scan and repair, the problem? I already have site scan and repair. This is a pattern, when I have issues, they try to sell me something to fix it but it NEVER fixes it. Very scammy.
Failure to comply with GDPR
I am deeply disappointed with IONOS's handling of my GDPR requests. Despite submitting multiple formal requests for access to my personal data—as is my right under Article 15 of the GDPR—I received no adequate response within the legally mandated timeframe. This lack of compliance with GDPR regulations raises serious concerns about their commitment to data protection and customer rights. I urge potential customers to consider this experience when evaluating IONOS's services.
Anonymous Employee in Karlsruhe, Baden-Wurttemberg2024.09.17
Product Manager
Pros:International company good perks fair salary Close to nature Hybrid Cons:Complete remote not possible Not a big city Advice to Management:Give options for complete remote or work from out of EU options (at least for limited time)
Marketing-Analyst in Karlsruhe, Baden-Wurttemberg2024.09.11
Great Place to work
Pros:The location, the people, the culture, the opportunities to grow and learn are all great points that make IONOS a very highly rated employer Cons:Information doesn't travel fast through official channels
Has IONOS become the internet police?
Took down a website intended to expose THE FIRST GROUP scam. They took it down without any valid reason as there are similar websites exposing such scams. This is a dangerous precedent when hosting platforms and review platforms partner with scam companies helping them to propagate their scam. Just pathetic behavior and explanation from Ionos and TrustPilot.
Customer Service Specialist in Gloucester, England2024.08.14
Fantastic Team. Too much favouritism.
Pros:The team you will work with are fantastic, it was the exact reason I stayed for a few years. They are fun, kind, and make you want to turn up to the office, after a couple of years I still have many friends I see reguarly from here. The commission was good but seems to have declined. Some management are very understanding of the stress involved with the job and are very understanding. Cons:Massive change in pressure towards making sales in a support role, meaning you should not choose this if you wish to develop yourself in IT support. Managers ALWAYS choose favourites over hard work, after leaving I had this confirmed by other management. Very little to no training unless mandatory (or to boost sales). Advice to Management:Promote those who deserve it, too much talent will continue to leave.
Fraudulent Billing Practices
Absolute fraud of a company. I purchased a domain name & got some add-on deal for web hosting. I tried to cancel the web hosting before the renewal date but when I went online to do so, I could not. I reached out via email and never received a response. Some time later, I got a bill and tried their chat, which told me to email again. So I did. Still no response. I kept trying but no one ever replied. I honestly forgot about it for a while after that because of some health issues/surgeries/recovery, and almost a year later I am still being billed. When you call it just goes to a voicemail that sounds like some rando in his parent's basement. When I emailed them again, they still did not reply.
I eventually sent them an email letting them know that I had opened a case w/ the BBB & reported their fraudulent billing practices (no way to cancel & no one responds to cancellation) to the FTC and magically I started getting responses.
This company has the balls to tell me that no matter what, I still owe them $182 even though they can CLEARLY see that I never used the domain or the web hosting. They even admitted to receiving my request from a year ago, but did nothing aside from bill me.
Their "senior manager" finally reached out after about 11 emails of them telling me I still had to pay & me telling them to pound sand, and had the absolute nerve to tell me they can send me a PayPal link for payment. Payment for what? You complete scam of a company! Beware! They will add on products & make it seem like a good deal, then make it impossible for ypu to cancel by putting you through a loop of contacting everyone but their grandmothers, then bill you and hold your domain name for ransom until you do. Run far away from IONOS!
Maybe there is a better way. IONOS VPS $10 a month 6 months discount with1 year CONTRACT
You may be surprised...I started with them 3 weeks ago today on VPS and have spent more time on tech support being told my site is the problem. VPS keeps going down. Plesk back up files 111 up x00,000,000mb. Changed my password today and VPS went down. Had to call support again 3 hours today yesterday 4.5 hours and I forgot how many times last week... don't let me bore you with words. A picture tells a thousand words... make your choices carefully. I am close to losing a site that has tens of thousands of dollars spent through the past 4 years... today they offered me $60 credit for my first 6 months of discounted hosting. Lol
Unethical and forced cancelling procedure
I give one star for their graphics design on their frontpage.
Do not fall for 1$/month hosting because they will force you to pay afterwards. I should have around 24$ invoice for 2 years of hosting. For my surprice I got 156$ invoice when I cancelled all services.
This did not help me to immediately terminate services but services were extrapolated to terminate after one year. This is totally unethical business.
99% of webhosting services shut down services after you do not pay invoice but not ionos. They will force you to hang out still one year after you have terminated your contract.
There was a hidden e-mail on site for cancelling that I contacted. There I was asked specific details what to cancel.
This is not as bad as hostgator but it is more like money laundering masquared as a web hosting service.
Salary expectations
Pros:Team was good at first Cons:Not good pay ,also they say they have positions but they reject once we apply but although the positions are still pending and they look for professionals only
Wish I could give it a zero
Incompetent customer "service" and emails that never get a reply. They don't hesitate to email you new bills though! I disputed a $2.21 charge with my bank since they overcharged me, and they proceeded to SHUT DOWN MY WEBSITES OVER $2.21. Nevermind that I've been a customer before they were ionos (formerly 1and1, when things were way better), for close to a decade. They don't give a flying $#*!.
I CANNOT WAIT to leave this company. They probably know it's a pain in the $#*! to change hosting so they definitely use that against you. I wish I never chose this company because I've wasted hours of my life quibbling to people with Indian accents about charges that I didn't authorize. They put you on hold for 10-30m at a time, they must be so extremely disorganized to need that much time to look into your records. Also, they talk over you and don't listen to you. Rude af and incompetent to boot.
Seriously the worst company I've ever had the displeasure of working with.
They only want to hard sell you
75% of the people I spoke with at ionos did not listen to what I was saying. It seemed like most of them are commission sales people wanting to push products even if you don't know how to use them.
Took me a month and a half to get away from them and make sure they are not charging my account for anything.
Do yourself a favor and go to an all-in-one place like wix because these people will hard sell you every time you call.
The worst hosting company on earth
The worst hosting company on the face of this planet.
They cancelled my service because I purchased an SSL certificate, then changed my mind and decided I didn't need it. The next day, all of my websites were offline, I'm locked out of my admin account, and my FTP doesn't connect. When I was able to finally get in touch with someone there, I was told my account was suspended because of "suspicious activity", and that I'd need to contact their security team to have my products unlocked again. Tried to contact their security team for days and days, email, follow up calls - all to no avail. Was finally told that my service had been cancelled by the security team, that I needed to seek hosting "elsewhere", and that I had 48 hours to remove my websites and databases from their server. I was given no reason for this eviction, other than my account had "suspicious activity". I've always paid my dues on time, I had quite a lot of services through Ionos, and several websites hosted there.
All I can think of is that they didn't like the fact that I'd made a purchase, then decided I didn't want that $200 service and asked it be removed. That's the only explanation I can come up with, as their security team doesn't respond through phone interactions, the supervisor I spoke with was at a loss and said she had no idea why this happened, other than the security team "made a judgement call." I had to beg them over the phone to ask the security team to let me have access to my account long enough to download my databases. Absolutely humiliating, and from a company I'd paid hundreds of dollars a month to for almost a year - I wish this was an exaggeration, but, unfortunately, it's the worst experience I've ever had with hosting and service in general. I would highly recommend not risking any service with them whatsoever - if they can just do this to someone out of the blue for cancelling a product, what's to stop them from, oh, say, deleting your entire website, or stopping your email service out of the blue.
DISASTER INTERNET PROVIDER
I moved about 70 domains and 15 websites from GoDaddy which after many years there, we discovered malware and our sites were frequently down, we moved everything to ionos 1 and 1 on a developer's recommendation. Within a few months we discovered ionos charging for more than 40 hosting plans on those domains I never asked for. All of the invoices looked identical with no domain name on them so there is no way to know what the invoices were for. The accounting is a mess, no way to truly clear it up without hiring an accountant. After a partial refund, they continued to send invoices for erroneous services. Then you can't talk to anyone, "it is in a system" they email you. Moved everything again the Host Gator which has defective email servers. ABSOLUTELY STAY AWAY FROM IONOS 1 and 1!
Verified
Verified Company
