Verified Company
My recent experience with a roof replacement taught me a lot about the integrety of insurance companies and the importance of finding great people to represent you in a dispute. After having the same insurance company represent me since 1978, I found that loyalty doesn’t count when it comes to a major claim, like a roof. We had only one small claim in all those years with Allstate, I found that the relationship you might have with your agent has little to do with those that actually make the decision on your claim.
My home had a premium tile Spanish style roof with a 50 year warranty. Built in 1976, that roof had faded and required constant repair. It’s design allowed broken tiles to be individually replaced, but the morter had all cracked off and the manufacure of those tiles had been discontinued 30 years ago so only recycled tiles were available that were faded and brittle. A visit from West Point Roofing pointed out the obvious problems with my roof, and asked if they could represent me with Allstate. I agreed, but their efforts resulted in Allstates denial of my claim, which had sustained significant hail damage a few months earlier. Allstate had a third party look at the roof and denied my claim. They offered me $4,000 to repair the roof. I went back to West Point who said they wouldn’t fix the roof for that amount and backed out of represting me with Allstate and offered to put a new roof on for $40,000 out of my pocket.
Ben with Impression Roofing was putting roofs on for a couple of neighbors and stopped by to see if he could do our roof. I told him we could only get $4,000 out of Allstate, and he said our claim should not have been denied and we should get a better roof than West Point offered, so he gave Allstate a try. Impression was able to get a $30,000 settlement from Allstate (they said they had made a $26,000 mistake in my claim). Impression claimed that this offer would replace the roof with a far inferior roof and demanded more. After getting nowhere with them, he guided me through the arbitration process. After almost a year of the arbitrators disagreeing, an “umpire” was brought in to make the final decision and decided in our favor. We received $80,000 plus interest for the 17 months we had to wait on the decision. Our roof, sophet and underlayment, including interior damage caused by leaks are now fixed and our class 4 roof now matches the quality of the original roof.
Only through the professional guidance of Impression Roofs and their willingness to stick with it were we able to get the insurance company to do the right thing. Thanks Ben, Chris and the crew at Impression Roofs.
Reply from Impression Roofing
2026.04.21
Thank you for the great review, Mr. Hodges! We are glad we could be of service.
