Wow where do I start I can not thank every single one of you enough for all the support and effort !
Paid for a gender scan and baby was stubborn went back 3 times for free and they tried everything to help get the baby moving so we could see the gender .
I am so happy and most of all would recommend this clinic to anybody !thank you so much
I can’t recommend this place enough!
I have been extremely anxious from day one of my pregnancy, and being able to come for some extra scans has really helped to relax my nerves.
It’s an extremely warm, and friendly environment! You feel so comfortable throughout.
I have seen 3 ladies from my scans and each of them have been AMAZING!
Pictures and videos are so clear and they go through so much so you get a good understanding of what is going on during.
I’m so grateful and Thankyou all for the amazing job you do!
Xxxx
My partner and I went to Imaginatal for an early pregnancy scan when she was about 6 weeks and 2 days along. We just wanted some peace of mind. The internal scan showed an empty sac - right size for that stage of the pregnancy, but nothing inside. They told us to come back in 3 weeks.
Three weeks?! We were shocked. We came for reassurance, not to be left hanging for nearly a month. A private doctor we spoke to afterwards said this was unusual - most places would offer something sooner since if nothing develops by 7 weeks, it's likely not viable.
We couldn't handle waiting that long, so we rescheduled for 7 weeks and 2 days. Same result - empty sac, measuring correctly, but still nothing there. They wanted us to wait ANOTHER 2 weeks. At that point we were done and went to the NHS.
The NHS confirmed what we feared - no viable pregnancy. But here's the sucker punch: they told us they can't use private scan results and need their own two scans before they can help with next steps. So now we're waiting even longer, when if they just referred us initially then we would be able to make a decision on further treatment today, but instead we're waiting another two weeks.
The NHS clinician actually said they've told all the Bristol private clinics to refer patients immediately if there's no heartbeat on the first scan. Imaginatal never mentioned this option. If we'd waited their full 3 weeks initially, we'd be looking at 5+ weeks total before getting any actual help through the NHS.
I really wish they'd been upfront about the process and our options. Going through a loss is hard enough without being kept in the dark about what comes next. They need to do better at supporting people during such a difficult time, not just scheduling follow-ups weeks away. Very poor service and extremely disappointed.
Thank you for sharing your experience, and I am truly sorry for the distress you and your partner have been through. Losing a pregnancy is an incredibly difficult experience, and we understand how upsetting it must have been not to receive the clarity you were hoping for.
At around six weeks of pregnancy, it can sometimes be too early to confirm viability, as development varies between individuals for many biological reasons. In your case, the scan showed a small gestational sac without a yolk sac or fetal pole — structures that typically begin to appear around this stage. Based on these findings, the practitioner made a clinical judgement that more time would be needed for these features to develop, and a follow-up scan was arranged in line with the guidelines we follow to allow for a conclusive reassessment if the pregnancy was progressing. This approach is standard practice where there are no additional concerns at the time of the scan, such as acute pain or significant bleeding.
We recognise that this wait can be very difficult, particularly when reassurance is the reason for attending. Our clinical team will continue to ensure patients are clearly informed about expected timeframes and the option to contact NHS early pregnancy services directly if they prefer.
We are very sorry for your loss and appreciate your feedback, which helps us continue to improve how we communicate and support patients during such sensitive situations.
Hi,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. This isn’t the level of service we aim to provide, and we’d like to learn more so we can address it properly. Please feel free to reach out to our management team directly so we can look into this and make things right.
Kind regards,
Imaginatal Team
Emma W2025.10.12
Recently had a scan at Imaginatal Romford. The staff were patient, lovely, and kept our children engaged throughout.
Thank you so much for your lovely review! We’re so glad to hear your visit to our Romford clinic was such a positive experience. It’s wonderful to know our team made you feel welcome and kept your little ones engaged throughout the scan.
Best wishes,
Imaginatal Team
Sarah Tarling2025.09.19
Awful experience here. We didn't want to find out baby's gender. Wrote this on our consent form and verbally told the sonographer once entering the room. The sonographer continued to show us on the screen the baby's gentials. Whilst saying "here are the baby's gentials". Both my partner and I left feeling disappointed rather than happy as we should have been, as they completely ruined our suprise. Would not recommend or come back.
We are truly sorry to read your comments and to hear that your experience with us at Romford left you feeling disappointed at what should have been a joyful occasion. You made it very clear on your consent form and verbally in the room that you did not wish to know the gender of your baby, and on this occasion it was briefly visible on the screen. This should not have happened, and we sincerely apologise for the upset it caused.
While our team always takes care to follow parental wishes, it is not always possible to fully control what is seen during an ultrasound, as the baby’s position and other factors can sometimes make gender visible. Importantly, our three-stage gender identification process was not carried out during your scan, so the gender was not formally determined.
We have reviewed this incident with the team involved to ensure extra care is taken in future, and as we have shared with you directly, we are very sorry that this experience fell short of the high standards we aim to provide.
With warm regards,
Imaginatal
sailendra kumar2025.09.17
We had a really great experience at Imaginatal in Bristol. The clinic is very welcoming, with a calm and relaxing atmosphere that immediately put us at ease. The staff were kind, professional, and attentive, making sure everything was taken care of smoothly. We felt very comfortable throughout our visit and truly appreciated the care we received. We’re very happy with their services and will definitely be coming back again. Highly recommended!
Thank you so much for your wonderful review! We’re delighted to hear your visit to our Bristol clinic was such a positive experience and that the calm, welcoming atmosphere helped put you at ease. It’s lovely to know our kind and professional team made you feel so comfortable and well cared for. We truly appreciate your recommendation and look forward to welcoming you back again.
Best wishes,
Imaginatal Team
lydia dzioba2025.08.31
My husband and I went for a 4d bonding experience on friday as we were desperate to see our little boy and couldnt wait for the next NHS scan. It was incredible, we saw his little face and hands and feet in so much detail!! We got sent all of the photos and the 30min video of our time so we could send to family and will keep the memories forever. Also found out the weight and how the baby is growing so that was reassuring, and hearing the heartbeat! Would definitely recommend to anyone who is unsure if its for them. We went for the 40min package and it was so worth the extra!! The staff were all super friendly and relaxed and the sonigrapher, Precious was great! Thank you for a lovely experience.
Thank you so much for this beautiful review! We're absolutely thrilled that your 4D bonding experience was everything you hoped for and more. Seeing your little boy in such detail and being able to share those memories with loved ones is exactly why we love what we do. Precious and the rest of our team will be so happy to hear your kind words. We’re so glad the reassurance, video, and friendly atmosphere made the visit truly special.
Best wishes,
Imaginatal Team
Abi Russell2025.08.28
Had a lovely scan today just a few things that made the experience not as special as it should have been due to the receptionist, she didn't smile once and was not welcoming at all I'm supprised a place like this would employ someone with no charisma. Also a shame we payed for the video and it has no sound for the heartbeat as they had it muted. Apart from that the sonographer was pleasant. Also everything is upsold so you don't even get a free picture and can't even take one on your phone
Thank you for your feedback.
We understand you’ve since had your re-scan arranged by our management team, and we truly hope the experience met your expectations this time.
We really appreciate you giving us the opportunity to make things right and wish you all the very best moving forward.
Best wishes,
Imaginatal Team
Wallacy De Souza Machado2025.08.26
We have paid for 5 scans within the last 40 days, and today my wife had some bleeding, which was very worrying. I was out of town, 4 hours away from Bristol, so she had to go to the clinic alone. We paid for another scan just to make sure the baby was okay.
However, during this visit, the staff did not allow us to record the scan or even let me join via a video call just to see my baby’s heartbeat. Their excuse was that it could “affect the scan,” but in all 5 previous visits we were always allowed to record without any issues.
On top of that, they were very rude to my wife, who was already very stressed and worried. She does not speak English fluently, and it felt like they took advantage of that to be dismissive and unkind to her. They even told her that if she was not happy, she could just get up and leave — after we had already paid for the scan.
This was an extremely upsetting experience during a very sensitive moment. We expected compassion and professionalism, but instead we were treated poorly. Very disappointing.
Thank you for your message. I am very sorry that your recent visit to our clinic left you and your wife feeling distressed at what was already a worrying time. Our aim is always to provide compassionate, professional care, and I regret that you did not feel this during your experience.
I would like to explain our policy around mobile phones. The scan room has a strict no mobile phone use policy, with large signs displayed both as you enter and inside the room. This rule is in place to protect patient privacy, avoid distractions, and—most importantly—because the use of mobile phones can interfere with sensitive ultrasound equipment. Even a brief interruption or distraction can affect the sonographer’s ability to carry out the scan safely and accurately. For these reasons, recording and video calling are not permitted in the scan room.
On this occasion, when filming and video calling continued despite requests to stop, our staff explained that the scan could only continue if phones were put away. Alternatively, a refund was offered if you preferred not to proceed. We also provide the option of a virtual guest service, which allows family members to join remotely in a safe and controlled way, though this carries an additional charge. I am sorry if this was not clearly understood at the time.
I must also acknowledge that our staff reported being subjected to verbal abuse in clinic and over the phone during this incident. While we fully appreciate the stress and worry that can accompany such situations, we have a responsibility to protect our staff as well as our patients, and therefore we operate a strict zero-tolerance policy towards abusive behaviour. Because of the seriousness of what occurred, we had to stop the appointment.
I appreciate this may not be the outcome you were hoping for, but I hope it helps to explain the reasoning behind our policies and actions. I am truly sorry that your experience with us ended in this way and that you did not feel the compassion and reassurance you should have received.
I wish you and your wife the very best for the rest of your pregnancy.
Kind regards,
Imaginatal Team
Chloe Critten2025.08.06
Had an early scan an all I can say is wow they was amazing , so welcoming and made me feel so comfortable whilst doing the scan think her name was jasmine !! She was fab an I will deffo be returning for a gender scan😍
Thank you so much for your lovely review! We're delighted to hear that you felt so welcomed and comfortable during your early scan. Our sonographer will be thrilled to know she made such a positive impression on you. We can’t wait to see you again for your gender scan—it’s always such a special moment! 😍
Best wishes,
Imaginatal Team
Alex2025.07.17
Highly recommend. Imaginatal have very friendly, informative staff. They make you feel very welcome and gave us a fantastic experience with our baby scans. Thank you. Alex and Michelle
Thank you both for your lovely words! We're so pleased to hear that you felt welcomed and well cared for during your visits. It’s wonderful to know our team helped make your baby scan experience a fantastic one. We truly appreciate your recommendation!
Best wishes,
Imaginatal Team
Marie Lewis2025.07.13
We came for a 4D scan for my stepdaughter and couldn’t recommend them enough. The staff were absolutely brilliant — they went above and beyond to make the experience special. We couldn’t fault a single thing. Highly recommend!
Thank you so much for your wonderful review! We're overjoyed to hear that your stepdaughter’s 4D scan was such a special experience. It means a lot to know our team went above and beyond to make it memorable for you all. We truly appreciate your kind recommendation!
Best wishes,
Imaginatal Team
haleema tezeen2025.06.27
I had the most wonderful experience at Imaginatal for my gender scan! From the moment I walked in, I was greeted with genuine warmth and friendliness. The atmosphere was so calm and welcoming, it really put me at ease during such a special moment.
I can’t recommend Imaginatal enough to anyone looking for a private scan in a warm and supportive environment. Thank you for making such a precious moment even more memorable 💕
Thank you so much for your beautiful review! We're truly touched to hear that your gender scan was such a memorable and special experience. It means a lot to know that our warm atmosphere and friendly team helped make it even more meaningful for you. Thank you for your kind recommendation – it really does mean the world to us!
Thank you so much for your 5-star review! We're so pleased to know you had a great experience with us. Your support means the world, and we hope to welcome you back again whenever you need us.
Best wishes,
Imaginatal Team
Chiara Menozzi2025.05.19
Absolutely amazing, great and welcoming atmosphere. The staff goes litetally above and beyond. Highly recommended and I'm definitely gonna book another 34w scan with them too.
Hi Chiara
Thank you so much for your amazing review! We're thrilled to hear you felt so welcomed and well cared for during your visit. It means a lot to know our team went above and beyond for you. We can’t wait to welcome you back for your 34-week scan!
Best wishes,
Imaginatal Team
Ummayyah Hussain2025.05.14
I went for an early reassurance scan at Imaginatal and had an amazing experience. Rochelle, the ultrasound specialist, was absolutely incredible - she went above and beyond to make me feel comfortable, thoroughly checked everything, and reassured me that all was going well. I was very nervous beforehand, but she really put me at ease. Tahmina at the front desk was also so kind and welcoming. The service overall was outstanding, and I left feeling beyond happy. I couldn’t be more pleased and would 100% recommend Imaginatal to others!
Thank you so much for your beautiful review! We're overjoyed to hear that you had such a positive and reassuring experience with us. Rochelle and Tameema will be thrilled to know they made such a meaningful difference to your visit. It's wonderful to know you left feeling happy and at ease. Your recommendation means the world to us!
Best wishes,
Imaginatal Team
Juned2025.05.08
Fantastic service from the 2 staff members we met. I believe they were tasneema and rochelle (apologies if I got the names wrong)
The service was beyond perfect. Very informative and thorough. The goodie bag was definitely a lovely touch.
Would 100% recommend!
Thank you for the lovely review. We are so glad our staff, Rochelle and Tameema added to your positive visit. It’s fantastic to know you found the service informative and thorough. We look forward to serving you again in future whenever you need us.
Best wishes
Imaginatal Team
Laura2025.04.05
Really good experience going here for 2 scans, not for pregnancy purposes but for womens health reasons. Would 100% recommend, friendly, efficient service. I have had a scan through the NHS, although that was okay I felt a lot more comfortable here and was provided more information and reassurance during the scan which really helps for peace of mind. Results efficiently sent the same day and can also send onto GP if required. Best £104 I have spent. Thank you
Thank you for sharing your experience. We are delighted to hear that you felt more comfortable and received more reassurance and information during your scans with us.
It’s great to know that our efficient service and same day results provided peace of mind.
We really appreciate your recommendation.
Best wishes
Imaginatal Team
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