Verified Company
Purtroppo la mia esperienza è molto negativa.
Valutazione online della vettura
Richiesta e conferma appuntamento a quasi 300 km di distanza
Poi ricevo una e. mail in cui si scrive che non trattano veicoli come il mio.
Allora la domanda viene spontanea, è un'autovettura serza danni, comunissima, perché viene valutata, confermato l'appuntamento se è un veicolo che non rientra tra quelli che trattano: Opel Mokka!
Risposta da Il Valutatore S.r.l.
2025.12.10
Gentile Studio DB,
grazie per aver condiviso la tua esperienza: per noi ogni feedback è prezioso e ci permette di offrire un servizio sempre più attento alle esigenze dei nostri clienti.
Abbiamo preso nota della tua segnalazione e stiamo lavorando per proporti la soluzione più adatta. Ti contatteremo al più presto per approfondire quanto ci hai indicato.
– Giulia
grazie per aver condiviso la tua esperienza: per noi ogni feedback è prezioso e ci permette di offrire un servizio sempre più attento alle esigenze dei nostri clienti.
Abbiamo preso nota della tua segnalazione e stiamo lavorando per proporti la soluzione più adatta. Ti contatteremo al più presto per approfondire quanto ci hai indicato.
– Giulia
Verificato
First time to NYC did not disappoint!!!
This was our first trip to NYC and when I tell you I was nervous! But the most amazing trip to New York City started before we even got there. I called a few days before arrival just to try to get the lay of the land and get some of my questions answered that is where I met Ashley who is the operations manager for the Hilton Times Square. I have never met a kinder soul in my life. She was able to answer all of the questions that I had and really put my mind at ease before we even got there. Upon arrival utilizing the valet parking was smooth and all of the staff was very friendly. Check-in was seamless as we utilized the digital key on the Hilton app. Upon arrival and getting settled into our room we were fortunate enough to meet ashley. And she was even more fantastic in person. Our room was spotless and when I tell you that I go through a hotel room with a fine tooth comb I mean that we stay in a lot of hotels as we travel for our children's activities so I am very cautious to not bring back any friends with me. (If you know what I mean) Down to the mattresses and everything in between everything was clean and well placed. The view is something that is unmatched that you're not going to find anywhere else. Also we ate breakfast at the hotel and the amount of options that they had was incredible. It was a great way to start each day feeling refreshed and ready to take on the busy New York streets. Overall I don't think I can give this hotel high enough rating. If you want to stay in the heart of Times square and you want to enjoy friendly staff from the minute you step into the hotel until the time that you leave stay at the Hilton Times square you will not be disappointed. As far as price goes when you think about prices in New York it's pretty reasonable. I have no complaints about the price that we paid because there were hotels charging double and they had zero view. Another thing was even though we were in the heart of Times square you heard the occasional honking but we had no trouble going to sleep and staying asleep and always level was minimal which I was really surprised about because I was expecting to not get any sleep because of how busy everything was but truly you could barely hear anything so that was a pleasant surprise. I can't wait to go back and experience even more incredible things in New York thank you so much Hilton Times Square for the amazing experience and for making my daughter's 13th birthday one for the books.
Risposta da Il Valutatore S.r.l.
2025.12.03
Thank you for sharing such a heartfelt look at your first New York trip; we truly loved reading this! We're thrilled that your stay started on the right foot before you even arrived. Ashley will be over the moon to hear how much her guidance meant to you; our team takes great pride in offering support that feels warm, human, and reassuring.We’re glad breakfast helped fuel your days out in the city and that the energy of Times Square stayed outside while you rested comfortably inside.We’re so happy your daughter’s 13th birthday felt unforgettable, and we can’t wait to welcome you back to Hilton Times Square for more New York moments worth remembering!
Verificato
Not as great as the typical Hilton
I would not recommend staying here. I prepaid on TripAdvisor and the hotel charged me again at checkout, and it has been a hassle trying to get a refund over the past month. I also paid $50 for early check in, but the room they gave us still had dirty dishes and smelled like body odor so they gave us a lesser accommodation and claimed it was of “similar value”, but it clearly was not. They also charge you if you want to check your bags at checkout ($5/bag).
Risposta da Il Valutatore S.r.l.
2025.12.02
Dear Ray,Thank you for your feedback. We're disappointed that you had concerns, and we will share your comments with our leadership team to correct any issues and work to ensure we do better next time. Please accept our sincere apologies for any inconvenience this may have caused. We hope you will consider returning someday, giving us another opportunity to deliver a significantly improved experience.
Verificato
Overall great experience and pleasant
Located at the heart of Times Square Manhattan a very convenient place to stay and stroll. Good quality breakfast and rooms and special thanks to the General Manager Mr Thomas Caska and Mr Gary Prinz who were quite responsive to any situations.
Risposta da Il Valutatore S.r.l.
2025.12.01
Thank you for sharing your experience. It’s wonderful that our central location made exploring Times Square so convenient and that the quality of the rooms and breakfast added to the enjoyment of your stay. Your recognition of our team's hospitality is truly appreciated and will be shared with them. We look forward to welcoming you back to Hilton Times Square again soon.
Verificato
Perfect Holidays at Hilton Times Square !!!!!
We were for 2 weeks holidays in New York!!Hilton Times Square was the perfect choice I did!!!Perfect location ..Times Square in 3 minutes all you have to see you can walk easy to all locations!!!Staff excellent ....also Breakfast was great all you need to start your day!!Personally I want to Thank Mrs Marianne she made our holidays perfect she had arranged all we needed for this 2 weeks!!!Thank you all and we will be back for sure!!!
Risposta da Il Valutatore S.r.l.
2025.11.29
Thank you for sharing such an enthusiastic review of Hilton Times Square! We're thrilled our central location, excellent team, and great breakfast made your two-week holiday so enjoyable. It's especially wonderful to hear that Marianne helped make everything perfect throughout your stay. We truly appreciate your kind words. Can’t wait to welcome you back for your next visit!
Verificato
Wonderful bar
Went to grab some drinks with some friends at the bar in the lobby. Bar had a wide variety of options and the bar staff of James, Walcott, Joseph and Bobur were fantastic and attentive. Will definitely return in the future.
Risposta da Il Valutatore S.r.l.
2025.11.26
Dear Ryan,It was a pleasure welcoming you to Hilton Times Square. Thank you for highlighting our delicious drinks and the exceptional service you received from James, Walcott, Joseph, Bobur, and the rest of our team. Thank you for stopping by, and we look forward to seeing you again soon.
Verificato
James Mandi Rocks!
James Mandi was absolutely phenomenal and made us feel 100% welcome! Could. it think of a better experience at a Hilton location.
Risposta da Il Valutatore S.r.l.
2025.11.25
Dear Carl,Thank you for being our guest and sharing such a delightful review. We are thrilled you had such an amazing experience and will be sure to let James know how much you appreciated his kind service. We look forward to welcoming you back to Hilton Times Square on future trips to NYC.
Verificato
5* in the heart of it all
5 stars overall -Great Renovation -Huge Rooms -Very clean - Great service, everyone was so nice and always smiling -Incredible views -Close to everything, literally in the heart of it all
Risposta da Il Valutatore S.r.l.
2025.11.23
Thank you for staying with Hilton Times Square and for sharing your thoughts. It’s wonderful to hear that you enjoyed the renovated spaces, the large room, and the exceptional cleanliness. We’re also glad the team helped make your visit enjoyable with friendly service and a welcoming attitude. Knowing the views and the central location added to your experience makes your review even more meaningful. We hope to welcome you back for another great stay!
Verificato
⭐️⭐️⭐️⭐️⭐️ – Hilton New York Times Square
My lady Gloria and I stayed here over the long holiday weekend, and the Hilton New York Times Square exceeded every expectation. The renovation is stunning, the rooms are genuinely spacious (rare for NYC), and the entire property was spotless. The views from our room were absolutely incredible — the kind of classic New York skyline moments you can’t fake. Every staff interaction was warm and professional. Special shoutouts to Ashley (hotel manager), Robert (bar manager), Angel and Raquel at the front desk, and Ignacio at the door — each of them went above and beyond and made our stay feel personal. Breakfast service was excellent — attentive, friendly, and fast — though the pastries were a bit stale. On the other hand, all of the grab-and-go items and the food at the bar were fantastic and absolutely hit the spot throughout the weekend. Location-wise, you’re close to everything but still feel tucked away from the chaos once you’re inside. Overall: fantastic stay. Huge rooms, great service, immaculate spaces, and unbeatable views. We’ll absolutely be back.
Risposta da Il Valutatore S.r.l.
2025.11.23
Dear Adam,Thank you for your review! We're thrilled that you and Gloria had such a memorable holiday weekend with us. It’s wonderful to hear that our spacious rooms, iconic skyline views helped make your visit memorable. Your kind recognition of Ashley, Robert, Angel, Raquel, and Ignacio means a great deal and we’ll be sure to pass it along. We look forward to welcoming you back to Hilton Times Square soon for another fantastic stay!
Verificato
Great service
The guy at the desk, Angel, was incredibly kind and responsive. Thank you Angel! Very much appreciated. I will be back another time.
Risposta da Il Valutatore S.r.l.
2025.11.22
Dear Ab,Thank you for sharing your experience! It's wonderful to hear that Angel provided such kind and responsive service. Your recognition means a lot, and we're thrilled that it made your stay even more enjoyable. We look forward to welcoming you back for another visit soon!
Verificato
First time in NYC
Great experience for first time in New York and really made the trip worthwhile. Really modern facilities and have you that bit of personal city life right in your room. The staff were lovely and the standards are clearly very high
Risposta da Il Valutatore S.r.l.
2025.11.19
Thank you for your review! We're delighted that your first experience in New York was so memorable, and that you enjoyed our modern facilities and the unique city ambiance in the room. Our team takes great pride in providing high standards of service, and it's wonderful that this made your stay extra special. It was a pleasure having you here, and we hope to welcome you back to Hilton Times Square soon.
Verificato
Hilton Convenience & City Views
On our very first trip to New York, the Hilton proved to be the perfect base—step outside and you’re right in the middle of all the attractions. The staff were warm and welcoming, while the food and bar offered fair prices and a relaxed vibe. Our room was spacious and came with a fantastic view of the city skyline, making the stay even more memorable. We’d happily choose this hotel again for our next visit.
Risposta da Il Valutatore S.r.l.
2025.11.17
Dear David,Thank you for offering these details about your visit. It is wonderful to hear that your first trip to New York felt so memorable and that our prime location made exploring the city simple from the moment you stepped outside. We are glad that the warm service, comfortable atmosphere in the restaurant and bar, and the spacious room all added to your experience, and a skyline view is always a special touch. It was a pleasure having you with us, and we hope to welcome you back again soon!
Dopo che mi hanno mandato la loro offerta per mail, preso appuntamento presso una loro sede, mi hanno risposto cosi: La informiamo che la Sua vettura non rientra tra quelle che trattiamo e pertanto non possiamo valutarla.
Ma io mi domando, perchè far perdere tempo alla gente? Se le auto che non volete trattare, non mettetele in valutazione. così almeno evitate di fare figure e far perdere tempo alla gente ..........
Andato da un centro NOI COMPRIAMO AUTO, dopo aver fatto la valutazione online, preso appuntamento in una sede, in 2 ore me l'hanno ritirata. senza tante menate, queste sono aziende serie... purtroppo di improvvisati al giorno d'oggi c'è piena l'aria.....questi secondo la mia esperienza non li consiglio........
Verificato
AMAZING LOCATION AND STAFF!
This is an amazing hotel in the heart of Time Square. The location is PERFECT for families. The hotel is next to Dave and Busters, Madam Tussands museum, Target, a giant candy store and several other family friendly shops and attractions. I went with my husband and two teen kids. Raquel at the front desk was so accommodating to us as we came in early on a redeye. She helped us get into a room so we could relax and she made sure to map out the hotel for us. She also was really helpful with getting our car back from the valet. The bellman Robert was also amazing. He even started stacking all of our bags on his cart while we were in the elevator! We were also in a hurry to leave and he packed our car and expedited the whole process. We will be back!!!
Risposta da Il Valutatore S.r.l.
2025.11.18
Thank you so much for sharing this wonderful review. It means a great deal to hear how much your family enjoyed our unbeatable Times Square location. I’m thrilled that Raquel welcomed you with such care after your redeye arrival. She genuinely loves helping guests feel settled, and knowing she got you comfortably into your room and shared helpful hotel tips is exactly the experience we aim to deliver. Robert will be just as delighted to hear your praise; his commitment to helping families get where they need to be quickly is one of the many reasons we are proud to have him on our team. We’re grateful you chose to stay with us, and we can’t wait to welcome you and your family back for your next visit!