Great front desk people at Hilton Times Square!
Hotel was nice, very close to subways and attractions. Slight delay in getting into my room, but Raquel Woods to the rescue! She was great at the front desk: kind, thoughtful, and attentive. She was a bright spot on the trip!
Don't stay here, except the location is good and the bar is OK.
Overpriced, broken airco, mold in the bathroom, watertap loose from the wall and charging USD 650,00.. It was kind of clean, but everything looked pretty old. Only good thing was the location.
Exceptional Service at Hilton Times Square
I had a reservation for 12/11 but due to a delay and payment issues with my travel agent, I arrived on 12/12 to find my booking had been canceled. When I approached the front desk, Raquel went above and beyond to help me. Her calm demeanor and pleasant attitude immediately put me at ease. She quickly sorted out the issue and reinstated my reservation, making me feel truly welcomed in the U.S. Raquel’s professionalism and kindness turned a stressful situation into a positive experience. Thank you, Hilton Times Square, for having such an outstanding team member!
Dear Ishaan,Thank you for your feedback. We're sorry for any inconvenience regarding the reservation cancellation; however, we're thrilled that Raquel was able to turn your day around and provide you with exceptional care. It's great that her hospitality made your stay more enjoyable, and we look forward to welcoming you back for a more seamless experience.
Joyce H2025.12.13
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"You're a diamond, this is Hilton, you have options. It's your stay." Raquel, Front Desk Facilitator, Hilton 234, NYC.
As a Lifetime Diamond, naturally I would expect the highest level of exceptional service from Hilton. But what I didn't expect was Ms. Raquel, Hilton's hospitality aficionado, whose matchless talents far exceeds the mediocre offerings of the everyday hotel front desk personnel. Raquel's official title, as I later found out, is Customer Engagement and Resource Facilitator; where others ponder possibilities, she produces results. Where most other hotel managers might inconclusively address an issue, it is Raquel's gift to execute with uncompromising finality. Unlike many front desk managers in New York, she knows how to get you where you are going. By the time you reach the lobby, your travel directions are waiting for you. She coordinates with the expeditious bellmen to ensure your baggage is secured, your vehicle is waiting and your driver is clear on how to get you where you need to go. Raquel knows that business travel can be stressful. Patrons will sometimes present anxious, agitated and uncomfortably rude (like I did). However, once you meet Raquel, you won't leave that way. Her professional personality is definitively comforting, reassuring and beneficial. My breathing normalized as I stepped into the spiking chill of NY city; oddly, I was warmed by the inviting hospitality of this professional's front desk expertise. My advice to the vacationers and business family alike: leverage your stay with this quintessential hallmark of a great hotel. It's the people that build the brand, that make it memorable, that make the difference. Hilton 234 is a staple; a pinnacle, towering amid its competitors. And it's facilitators like Raquel that make it Hilton, for the stay. Thank you, beyond gratitude, Raquel, J.
Dear Joyce,Thank you so much for your review. Reading your words truly warms our hearts. We're honored that your stay left such a lasting impression, and we're especially grateful for the recognition you have given Raquel. Your description so thoughtfully captures what exceptional hospitality looks like at its best. Her ability to listen, anticipate needs, and follow through with confidence and care reflects the level of service we strive to deliver to all our guests, particularly our Lifetime Diamond members. Your reflection is beautifully said and sincerely appreciated. It was truly our pleasure having you here, and we look forward to welcoming you back soon.
CIRO ANGELO Niro2025.12.09
Dopo una prima recensione negativa, sono stato immediatamente contattato da loro, e mi hanno promesso il valore che mi era stato attribuito quando il veicolo è stato portato presso la loro sede. Questo dimostra serietà e attenzione al cliente.
Purtroppo la mia esperienza è molto negativa.
Valutazione online della vettura
Richiesta e conferma appuntamento a quasi 300 km di distanza
Poi ricevo una e. mail in cui si scrive che non trattano veicoli come il mio.
Allora la domanda viene spontanea, è un'autovettura serza danni, comunissima, perché viene valutata, confermato l'appuntamento se è un veicolo che non rientra tra quelli che trattano: Opel Mokka!
Buongiorno Studio DB, grazie per aver condiviso la tua esperienza: per noi ogni feedback è prezioso e ci permette di migliorare costantemente il nostro servizio.
Comprendiamo che organizzare un appuntamento a distanza possa essere impegnativo: gestiamo tutte le richieste di valutazione con grande attenzione e considerando diversi fattori.
Quando, a seguito di un’analisi accurata, un’auto non rientra tra quelle che acquistiamo, preferiamo comunicarlo subito in modo chiaro, così da evitare di far perdere tempo ai clienti.
Rimaniamo a disposizione per qualsiasi chiarimento.
- Giulia
Dr. D Ivan Young2025.12.09
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Decent place to stay, but...
Do NOT eat the buffet for breakfast. It isn't very pleasant. $60.00 for a deplorable meal. The only thing I enjoyed was the water.
Dear Dr. Young,Thank you for being our guest. While we hope you had a lovely stay overall, we are sorry breakfast didn't meet your expectations. We continually work to improve and will share your comments with the food services team. We look forward to welcoming you back on future trips to NYC.
Haroldb2025.12.06
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This is a recommend!
Good product. Dewalt has updated this from my old version. I was skeptical but works better than the previous version.
First time to NYC did not disappoint!!!
This was our first trip to NYC and when I tell you I was nervous! But the most amazing trip to New York City started before we even got there. I called a few days before arrival just to try to get the lay of the land and get some of my questions answered that is where I met Ashley who is the operations manager for the Hilton Times Square. I have never met a kinder soul in my life. She was able to answer all of the questions that I had and really put my mind at ease before we even got there. Upon arrival utilizing the valet parking was smooth and all of the staff was very friendly. Check-in was seamless as we utilized the digital key on the Hilton app. Upon arrival and getting settled into our room we were fortunate enough to meet ashley. And she was even more fantastic in person. Our room was spotless and when I tell you that I go through a hotel room with a fine tooth comb I mean that we stay in a lot of hotels as we travel for our children's activities so I am very cautious to not bring back any friends with me. (If you know what I mean) Down to the mattresses and everything in between everything was clean and well placed. The view is something that is unmatched that you're not going to find anywhere else. Also we ate breakfast at the hotel and the amount of options that they had was incredible. It was a great way to start each day feeling refreshed and ready to take on the busy New York streets. Overall I don't think I can give this hotel high enough rating. If you want to stay in the heart of Times square and you want to enjoy friendly staff from the minute you step into the hotel until the time that you leave stay at the Hilton Times square you will not be disappointed. As far as price goes when you think about prices in New York it's pretty reasonable. I have no complaints about the price that we paid because there were hotels charging double and they had zero view. Another thing was even though we were in the heart of Times square you heard the occasional honking but we had no trouble going to sleep and staying asleep and always level was minimal which I was really surprised about because I was expecting to not get any sleep because of how busy everything was but truly you could barely hear anything so that was a pleasant surprise. I can't wait to go back and experience even more incredible things in New York thank you so much Hilton Times Square for the amazing experience and for making my daughter's 13th birthday one for the books.
Thank you for sharing such a heartfelt look at your first New York trip; we truly loved reading this! We're thrilled that your stay started on the right foot before you even arrived. Ashley will be over the moon to hear how much her guidance meant to you; our team takes great pride in offering support that feels warm, human, and reassuring.We’re glad breakfast helped fuel your days out in the city and that the energy of Times Square stayed outside while you rested comfortably inside.We’re so happy your daughter’s 13th birthday felt unforgettable, and we can’t wait to welcome you back to Hilton Times Square for more New York moments worth remembering!
Ray T2025.11.30
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Not as great as the typical Hilton
I would not recommend staying here. I prepaid on TripAdvisor and the hotel charged me again at checkout, and it has been a hassle trying to get a refund over the past month. I also paid $50 for early check in, but the room they gave us still had dirty dishes and smelled like body odor so they gave us a lesser accommodation and claimed it was of “similar value”, but it clearly was not. They also charge you if you want to check your bags at checkout ($5/bag).
Dear Ray,Thank you for your feedback. We're disappointed that you had concerns, and we will share your comments with our leadership team to correct any issues and work to ensure we do better next time. Please accept our sincere apologies for any inconvenience this may have caused. We hope you will consider returning someday, giving us another opportunity to deliver a significantly improved experience.
surensbs2025.11.29
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Overall great experience and pleasant
Located at the heart of Times Square Manhattan a very convenient place to stay and stroll. Good quality breakfast and rooms and special thanks to the General Manager Mr Thomas Caska and Mr Gary Prinz who were quite responsive to any situations.
Thank you for sharing your experience. It’s wonderful that our central location made exploring Times Square so convenient and that the quality of the rooms and breakfast added to the enjoyment of your stay. Your recognition of our team's hospitality is truly appreciated and will be shared with them. We look forward to welcoming you back to Hilton Times Square again soon.
Dimitris T2025.11.27
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Perfect Holidays at Hilton Times Square !!!!!
We were for 2 weeks holidays in New York!!Hilton Times Square was the perfect choice I did!!!Perfect location ..Times Square in 3 minutes all you have to see you can walk easy to all locations!!!Staff excellent ....also Breakfast was great all you need to start your day!!Personally I want to Thank Mrs Marianne she made our holidays perfect she had arranged all we needed for this 2 weeks!!!Thank you all and we will be back for sure!!!
Thank you for sharing such an enthusiastic review of Hilton Times Square! We're thrilled our central location, excellent team, and great breakfast made your two-week holiday so enjoyable. It's especially wonderful to hear that Marianne helped make everything perfect throughout your stay. We truly appreciate your kind words. Can’t wait to welcome you back for your next visit!
Ryan W2025.11.24
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Wonderful bar
Went to grab some drinks with some friends at the bar in the lobby. Bar had a wide variety of options and the bar staff of James, Walcott, Joseph and Bobur were fantastic and attentive. Will definitely return in the future.
Dear Ryan,It was a pleasure welcoming you to Hilton Times Square. Thank you for highlighting our delicious drinks and the exceptional service you received from James, Walcott, Joseph, Bobur, and the rest of our team. Thank you for stopping by, and we look forward to seeing you again soon.
Carl G2025.11.23
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James Mandi Rocks!
James Mandi was absolutely phenomenal and made us feel 100% welcome! Could. it think of a better experience at a Hilton location.
Dear Carl,Thank you for being our guest and sharing such a delightful review. We are thrilled you had such an amazing experience and will be sure to let James know how much you appreciated his kind service. We look forward to welcoming you back to Hilton Times Square on future trips to NYC.
Derek O2025.11.21
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5* in the heart of it all
5 stars overall -Great Renovation -Huge Rooms -Very clean - Great service, everyone was so nice and always smiling -Incredible views -Close to everything, literally in the heart of it all
Thank you for staying with Hilton Times Square and for sharing your thoughts. It’s wonderful to hear that you enjoyed the renovated spaces, the large room, and the exceptional cleanliness. We’re also glad the team helped make your visit enjoyable with friendly service and a welcoming attitude. Knowing the views and the central location added to your experience makes your review even more meaningful. We hope to welcome you back for another great stay!
Adam E2025.11.21
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⭐️⭐️⭐️⭐️⭐️ – Hilton New York Times Square
My lady Gloria and I stayed here over the long holiday weekend, and the Hilton New York Times Square exceeded every expectation. The renovation is stunning, the rooms are genuinely spacious (rare for NYC), and the entire property was spotless. The views from our room were absolutely incredible — the kind of classic New York skyline moments you can’t fake. Every staff interaction was warm and professional. Special shoutouts to Ashley (hotel manager), Robert (bar manager), Angel and Raquel at the front desk, and Ignacio at the door — each of them went above and beyond and made our stay feel personal. Breakfast service was excellent — attentive, friendly, and fast — though the pastries were a bit stale. On the other hand, all of the grab-and-go items and the food at the bar were fantastic and absolutely hit the spot throughout the weekend. Location-wise, you’re close to everything but still feel tucked away from the chaos once you’re inside. Overall: fantastic stay. Huge rooms, great service, immaculate spaces, and unbeatable views. We’ll absolutely be back.
Dear Adam,Thank you for your review! We're thrilled that you and Gloria had such a memorable holiday weekend with us. It’s wonderful to hear that our spacious rooms, iconic skyline views helped make your visit memorable. Your kind recognition of Ashley, Robert, Angel, Raquel, and Ignacio means a great deal and we’ll be sure to pass it along. We look forward to welcoming you back to Hilton Times Square soon for another fantastic stay!
AB A2025.11.20
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Great service
The guy at the desk, Angel, was incredibly kind and responsive. Thank you Angel! Very much appreciated. I will be back another time.
Dear Ab,Thank you for sharing your experience! It's wonderful to hear that Angel provided such kind and responsive service. Your recognition means a lot, and we're thrilled that it made your stay even more enjoyable. We look forward to welcoming you back for another visit soon!
louise cartwright2025.11.17
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First time in NYC
Great experience for first time in New York and really made the trip worthwhile. Really modern facilities and have you that bit of personal city life right in your room. The staff were lovely and the standards are clearly very high
Thank you for your review! We're delighted that your first experience in New York was so memorable, and that you enjoyed our modern facilities and the unique city ambiance in the room. Our team takes great pride in providing high standards of service, and it's wonderful that this made your stay extra special. It was a pleasure having you here, and we hope to welcome you back to Hilton Times Square soon.
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