Holiday Inn Express & Suites Indianapolis North - Carmel, an IHG Hotel Reviews

I had to stay here last minute due to work, and I had a great experience. At first it was a bit stressful because in their computer system it showed the rooms being ready to occupy and that was not the case. I was sent to 2 different rooms that were still being cleaned, and this was an hour after check in. However, the young lady at the front desk was super helpful and changed my rooms with no issues and I ended up in a really nice room. Everything was super clean, there were no issues. The bed was super comfortable and the TV worked with no issues. And the hotel itself was very clean as well! Breakfast was hot when I had it at 745, and there was so much to choose from. And it was so delicious! I will definitely stay again if I'm in the area. Highly recommend.

Positive: Staff is wonderful. Common area bathrooms were very clean. Pool was tiny but clean. Negative: Breakfast was mediocre at best. The A/C in our room was leaking and the carpet was all wet in front of the window.

Positive: "" Negative: ""

Very clean

Nice hotel but our tv channels didn’t work so we couldn’t watch tv. Told lady at desk and she said there was nothing they can do. So might not stay here again.

Positive: Rooms were big for a great price, clean, updated. Breakfast was good. Negative: Nope. Negative: ""

Positive: It was clean, bed was comfortable, had a nice lounge area in the room. Negative: Location was not ideal, but it was ok. Negative: ""

Pros: convenient location, hot breakfast, friendly staff, comfortable beds, lots of fast food nearby, Target up the street, flat screen TV, in room refrigerator, microwave, keurig, swimming pool, pantry, easy parking, Cons: older hotel in need of an update, deferred maintenance (window that wouldn't close all the way, plus see pics), floor that creaked in the middle of our room, not a walkable area, lots of kids on the weekends that run up and down the halls unsupervised, high prices for what you get Tips: ask for a room on the backside of the hotel if you don't want to hear road noise all night (old windows and thin walls)

Positive: "" Negative: General wear and tear evident almost everywhere. Negative: ""

Very good location that I wanted to stay at before bigger trip in April for the eclipse and we are bringing friends with for this trip. The only thing I did not like was the breakfast as no fresh fruit, even the staffer that was working with breakfast was not wanting to get out of her seat to help.

Everyone on the staff is amazing! If you are in this area, I will say this place is a ten. Check in is easy and right.. rooms are clean and nice... and the have a great freshly prepared break fast... You can't go wrong with that!

Front desk worker ruined my weekend stay!!! Very disrespectful and unacommidating.

TJ was just amazing and professional too, she helped me get relaxed after a long 11 hour drive. I wanted to check out this location as we are returning to the area for April 8th eclipse with other friends. This place has it all, with good restaurants nearby. The room I was given was a King suite and just perfect for a good rest. The other I would say different, is the person at front desk for check out. This employee has no idea about how to dress for working with customers,a hoodie and torn jeans, really. I would highly recommend that more training should resolve this, maybe an employee handbook with rules to follow. All in all my stay here was good and our return will be soon.

Nasty bathroom. Hotel smelled of mold. Only stayed here because of a procedure near by and they help pay for it. Water damage all over the bathroom. The toilet didn't flush correctly.

Good price, clean rooms, polite staff, would stay here again.

We reserved 2 rooms my grandchild was having surgery and the hotel was very helpful with our family and we thank you for that very much! This is one of the nicest holiday inns we have stayed at. The room was amazingly large and up to date and love the added touch of the dove products.

The front desk woman was rude to me about an issue that she was doing wrong. I still don't have my points from my last stay and I had to charge my room to my personal card when they had my businesses card on file.