Hotel Serendipity Tortuguero Adults Only Reviews

Hotel Serendipity Tortuguero Adults Only Reviews

4.5

Excellent - based on 256 reviews

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Reviews (256)
Ghislaine
Ghislaine
2024-03-04
7.0 Verified
☺très bon petit déjeuner Personnel très aimable ☹Absence de vraie fenêtre (une vitre donnant sur les papillons) on se sent un peu enfermé dans la chambre
Sam Hertz
Sam Hertz
2024-03-03
The hotel experience was absolutely amazing from the second we got to the hotel until the end of our stay! The employees were incredibly kind, helped with luggage to and from the hotel, prepared amazing drinks and food. I had told one of the employees briefly that it was my wife’s birthday. Later when we came back to the hotel room, they had written “happy birthday” with flower petals on the bed, which was so thoughtful. They then (with my permission) planned an incredible dinner for us with a cake and champagne to surprise and celebrate my wife’s birthday at the hotel. All the employees sang happy birthday and it was so wonderful. Later that night, they even invited us out to dance with them at a local restaurant! This was a hotel that went so above and beyond with their customer service, and is something I will never forget! I highly recommend staying here!
Location
Rooms
Service
Christophe Delecolle
Christophe Delecolle
2024-02-28
De l’accueil à l embarcadère à la réception, en passant par l équipe de bar, tout était parfait; Nous recommandons vivement ce petit hôtel de 6 chambres, ils sauront prendre soin de vous!
Trip type
Vacation
Location
Rooms
Service
Christophe
Christophe
2024-02-28
10 Verified
Un hôtel à tortuguero? El deseo serenpidity est top! ☺L équipe est top! On vient vous récupérer au débarcadère, on prend vos bagages, et on vous emmène à l hôtel.. là, la réception prend soin de vous Petit hôtel de 6 chambres, parfait pour l endroit; Le petit déjeuner à la carte: on vous demande quelles sont vos préférences, etc.. Toute l équipe est parfaite, allez y!! ☹Rien
Reply from Hotel Serendipity Tortuguero Adults Only
Same to you guys. We hope all our guest will be like and your beautiful wife Sarah Enjoy the rest of your trip. And safe flight back home.
Kathrin
Kathrin
2024-02-22
1.0 Verified
Tortuguero ist ein echt toller Ort. In solch einer Unterkunft ist aber der schönste Ort auf dem Planeten nichts wert. To ☺Das Gepäck wurde vom Schiff zum Zimmer gebracht ☹Nur selten Strom, was aber am schlechten Wetter lag. Sobald mal Strom vorhanden war gab es trotzdem kein WLAN. Kein Warmwasser - und die Kommunikation hierzu unterirdisch. Bad schmutzig. Service sprach kaum englisch, daher immer wieder Verständigungsprobleme. Preislich unverschämt teuer, niemals vier Sterne Niveau, maximal 2 Sterne. 600 Euro für zwei Personen für zwei Nächte ist einfach unverschämt.
Reply from Hotel Serendipity Tortuguero Adults Only
hi thank you for the review, unfortunately, during the time you were in Tortuguero we experienced very bad weather which caused power outages and no internet most of the time there are no issues with power here. not sure what you mean by underground bathrooms. we do offer promotion rates on booking. thank you.
Alisone
Alisone
2024-02-21
8.0 Verified
☺Personnel agréable . Les filles super top et avenante , la cuisine top . Super chambre et accès facile au parc ☹Le pommeau de la douche était mal fixé et fesait que de tombé , les fils électrique dénudé juste au dessus de la douche un peu dangereux. Et le manque d'information clair sur les activités proposés , on a faillit perdre l'entrée au parc , heureusement le monsieur du parc nous a mieux expliqué .
Florian
Florian
2024-02-17
6.0 Verified
L’hôtel est trop cher ☺L’atmosphère était bonne au sein de l’hôtel situé dans un quartier de locaux. Le réveil le matin avec les bruit d’animaux et l’apparition des singes est super sympas. Le personnel est très sympas !! ☹Nous n’avons pas payé ce qui était prévu initialement. Un différentiel de quasiment 50 dollars sur le coût de base. Cela parce que l’on nous a fait payer en Colones plutôt qu’en dollar. L’excuse des frais de change nous a été avancée. Pour moi c’est clairement une arnaque sachant que l’on peut payer en dollars par carte. Nous observons également un fees de 10% pour avoir payer en carte de crédit (2 ème arnaques). Enfin, on nous propose un night walk « offert » (comprenez gratuit) sauf qu’on se retrouve à payer 60 dollars pour ce night walk (le dernier jour) et aussi parce qu’on nous a prêter des lampes torche :) L’hôtel est beaucoup trop cher pour la prestation (pas de piscine , etc..)
Reply from Hotel Serendipity Tortuguero Adults Only
Hi thank you for staying with us but we don’t appreciate you making lies about the hotel. We never offered a free night walk you have paid for it and signed the receipt. You where charged 13usd more for the exchange rate which is the same is the bank exchange rate. Maybe next time try booking one of the cheaper cabinas around if you can’t afford to pay 13$ more. Sorry for the inconvenience.
Eifiona
Eifiona
2024-02-17
7.0 Verified
Small but comfortable hotel on the edge of town ☺ The staff is very friendly and helpful, and the guide they set us up with was very knowledgeable. The rooms are quite nice and well furnished. Breakfast was good and made to order. The location on the edge of the little town allowed us to walk to different restaurants and still come back to a quiet corner. A couple of spider monkeys frequently appeared on the roof, to everyone's delight. ☹ I felt the hotel was too expensive for what it was. The property is on a small lot, and there isn't much outdoor space for relaxing. The tiny garden is perhaps a work in progress. Turning it into a pretty feature would make the little space there more inviting.
Roxanne
Roxanne
2024-02-15
4.0 Verified
☺Breakfast was good Staff friendly ☹Tons of moths in bathroom Rooms had horrible mold smell No warm water Way too expensive for what you get
Reply from Hotel Serendipity Tortuguero Adults Only
hi thank you for staying with us sorry you feel that you that its too expensive for you but there is no need to make up lies about the hotel.
Roger
Roger
2024-02-14
10 Verified
Pristine hotel in the centre of Tortuguero with excellent service. ☺ The staff at this hotel were all very friendly and attentive. The rooms and premises were constantly being cleaned and maintained. Breakfast and evening meals were all freshly cooked. The hotel is located in Tortuguero village which allowed us to explore the area independently and easy access to tours. A 15% discount is offered on drinks served at the sister hotel which is right by the beach. It serves a great variety of drinks and offers a wide variety of seating options all benefitting from a welcome sea breeze. ☹ The hotel is expensive as there is no pool or gardens and breakfast is a payable extra.
Reply from Hotel Serendipity Tortuguero Adults Only
Dear Roger! We work hard to keep everything spotless. Our goal is always to provide you with an excellent stay. We appreciate your lovely comments. We are very proud of the work we did for you. We want to thank you and hope to see you again soon! Greetings Cooper
Max
Max
2024-02-13
4.0 Verified
☺Nichts war sehr enttäuscht. ☹Das Hotel war viel zu teuer für das was geboten wurde.
Reply from Hotel Serendipity Tortuguero Adults Only
Max We don't think it's fair of you to give us this rate without giving us an explanation, our team has always strived to provide excellent service! We want to thank you for choosing us! Pura vida
Markus Stock
Markus Stock
2024-02-11
Service Ist nett und bittet einen Gepäckservice vom Bootsanleger aus. Zimmer sind nach innen gerichtet und wirken durch den Betonboden sehr kalt. Zimmer sind zweckmäßig eingerichtet. Essen ist ganz ordentlich. Frühstück mit Obstteller hätte ich mir mehr Obstsorten gewünscht.
Trip type
Vacation
Location
Rooms
Service
Reply from Hotel Serendipity Tortuguero Adults Only 2024-02-14
Thank for the feedback we wanted to keep the rustic look in the rooms, but we may put tile one day. we offer fresh fruits that available in the area in that time of the year. thank you for staying with us. hope you enjoy the rest of your trip.
M
M
2024-02-10
8.0 Verified
☺Nettes Personal. Gepäck wird von Bootsanleger bis zum Hotel und wieder zurück befördert. Die Lage am Strand . Gutes Frühstück. Die Terrasse im Obergeschoss. ☹Durch die Lage der Zimmer im Innenbereich werden Geräusche verstärkt, was teilweise unangenehm ist.
Reply from Hotel Serendipity Tortuguero Adults Only
Dear Markus! I want to thank you for your lovely comment. Our staff works hard to provide you with the best service, helping you with luggage and serving you a sweet breakfast. Sorry for any inconvenience you may have had. waiting to have you back here with us! Cooper
Nomadz
Nomadz
2024-02-09
8.0 Verified
Immaculate rooms, great views but limited facilities ☺ We had a balcony room upstairs - these have huge windows and are private. The rooms were of a very high standard. Fully fitted kitchen, beautiful bathroom as well as a sitting and dining area. We loved sitting out on the balcony to watch the view (including the passing monkeys). The hotel is right next to the park - so had the joy of hearing all the animals in the morning; and its just two minutes from the beach. We also liked the communal eating and sitting areas - which gave you an opportunity to meet other guests. The breakfasts were fantastic - cooked to order. The hotel is just 5 minutes walk to town with all the bars and restaurants. Note that the rooms downstairs are next to the community area so you need to keep your curtains drawn for privacy. ☹ The hotel does not have a pool and you cannot swim in the sea (due to rip tides) - so if it's hot there is nowhere to cool off. The hotel is quite expensive given the lack of facilities - but accommodation is expensive in this location.
Nathalie
Nathalie
2024-02-09
8.0 Verified
☺Personnel très sympa Petit déjeuner à la carte bien Bel emplacement ☹Pas d’eau chaude , non signalée sur booking . La personne qui est venu nous chercher a l’embarcadère, nous a amené sans rien nous dire au Serendipity et non El deseo serendipity. Il a fallu que je dise mon mécontentement pour qu’il m’amène enfin à mon hôtel . Problème de chasse d’eau plus ou moins résolu …. Attention pas d’intimité mais vous êtes sur la plage ….
Reply from Hotel Serendipity Tortuguero Adults Only
Hello Nathalie, Our staff just wants to make sure you have a good stay and they work hard to provide you with the best service, picking you up at the pier and helping you carry your bags and suitcases to the hotel. At check-in we clearly explained to you why we brought you to Serendipity. We apologize for any inconvenience you may have had. Regards @staff Pura vida
R
R
2024-02-08
9.0 Verified
☺the people are incredibly lovely, picked us up from the harbour and carried our bags to the hotel. greeted us with a fruit smoothie. it is right on the beach. it's incredible.
Reply from Hotel Serendipity Tortuguero Adults Only
Dear Rebecca! It is very kind of you to have such a wonderful comment, we hope you enjoyed Costa Rica and we are glad that you like the juices! Thanks from the staff, Pura Vida!
Judith
Judith
2024-02-07
8.0 Verified
We had a great time and would recommend it to others. ☺It was on the ocean, there are hammocks and the staff were friendly and helpful. ☹We lost water on the last night. and following morning. They were fixing it as we left.
Reply from Hotel Serendipity Tortuguero Adults Only
Dear Judith. Thank you for your wonderful comment, I appreciate it and I want to apologize for the water and any inconvenience you may have. Huge hug @Staff
Elena
Elena
2024-02-06
1.0 Verified
UN TIMO ☺ UN TIMO. Al llegar al alojamiento te cobran en colones no en $ como nosotros teníamos hecha la reserva con booking y te ponen el cambio que a ellos les parece bien. Carisimo para lo que ofrece, desayuno malisisisismo el peor que tomamos en toda costa rica y super escaso. El suelo de la ducha es de madera y esta podrida. No elijas este hotel por nada del mundo. Y lo mas increible del mundo nos desaparecieron tres pares de calcetienes de marca… de risa. Ademas de añadir que un dia que volvimos a la habitación estaba la puerta abierta y un señor colgándonos un espejo, sin avisar y dejando posteriormente esta puerta abierta. una aberración.
Reply from Hotel Serendipity Tortuguero Adults Only
hi first of all booking discloses the property charge in local currency and it's subject to the rate on booking day. we did ask for your before hanging a mirror in your room for your benefit and you said no problem. for your socks maybe check your luggage again before blaming us. you were very happy with your stay when you left so not sure why you are so negative now.
Daniel
Daniel
2024-02-05
8.0 Verified
Hôtel bien mais pas d’intimité ☺La réserve était très bien avec des animaux et une nature exceptionnelle. ☹Le bruit
Reply from Hotel Serendipity Tortuguero Adults Only
Daniel, very kind of you, thank you. We would like to know more about the noise so we can improve. This is very important to our guests. Sorry for any inconvenience you may have. Regards Cooper
Larry
Larry
2024-02-04
8.0 Verified
Very Good