HotBox Pizza Reviews

Henry Bryant 2025.11.16

     

This Hotbox location is extremely stingy with their pizza sauce. It’s the weirdest thing I’ve ever seen. Almost every time I’ve ordered pizza from here there was an absurdly small amount of sauce on the pizza. The first couple times it happened I literally thought someone was pranking me. One time I ordered a pizza for takeout and I got home and found that the pizza literally had no sauce at all on it. They had just forgotten to put sauce on the pizza! They were nice enough when I called and offered to remake the pizza. I hadn’t been back for a couple years and decided to try again today because aside from the lack of appropriate sauce their pizza actually tastes really good. I ordered takeout online and selected extra sauce. I checked the receipt when i arrived and confirmed that the extra sauce was documented. I got it home to again find that the sauce was so sparse that more than 50% of it had no sauce. At this point I am genuinely curious if it’s just the apathy of their employees, or if it’s their business model to save money by skimping on the sauce. It’s absolutely mind boggling. It’s also a shame because their sauce actually has great flavor. I don’t think I’ll go back because this is just the weirdest thing I’ve ever experienced from a restaurant. I simply can’t imagine why a PIZZA restaurant would routinely put so little PIZZA SAUCE on their pizza’s.

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Reply from HotBox Pizza 2025.11.17

Hey, Henry! I'm so sorry to hear that you didn't receive your extra sauce today and in the past. There is almost nothing more disappointing than not getting what you ordered. I'd love to make this right! When you have a moment, please shoot me an email at dan.ax.fishersmarketing@gmail.com. I'd love to make this up to you.

Ethan Spade 2025.09.19

     

Staff was extremely friendly. From order to being served was less than 5 minutes!!!! Pricing is extremely competitive for the area! Pizza was soooo fresh and yummy. Definitely recommend especially if you’re on a budget!!!

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Reply from HotBox Pizza 2025.09.22

Thank you for stopping in Ethan! See you back soon.

Steven Smith 2025.08.30

     

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Reply from HotBox Pizza 2025.09.02

Thank you Steven, hope to see you back soon!

Rob Marcus 2025.08.10

     

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Reply from HotBox Pizza 2025.08.11

Glad you enjoyed the pizza, Rob!

Terri Smith 2025.06.29

     

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Reply from HotBox Pizza 2025.06.30

Thank you for the 5 Stars, Terri! Hope to see you back soon

Kylene Berkheiser 2025.06.25

     

I love Hot Box Pizza. It’s my favorite place to go when I visit Indiana.

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Reply from HotBox Pizza 2025.06.17

Thanks, Kylene! Hope to see you back soon!

EverRed 2025.04.27

     

Service was okay and so was the food but the I witnessed a Manager I assume with glasses and a Bennie throw a pizza across the kitchen in anger and he yelled at the other employees with myself and others in at the counter area. This is very unprofessional and I would hope this isn’t a regular occurrence. Please let your employees know that anger is for isn’t for the work place and you’re not going to make it throwing things and throwing a tantrum.

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Austin Teglo 2025.04.23

     

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Kevin Pettigrew 2025.01.16

     

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Judy Catron 2025.01.06

     

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CeezDaDay 2024.11.26

     

Thank you Gavin and team for providing 8 delicious pizzas for my fiance’s surprise bday party. It was an on the fly request and they made it right. I still owe you some cigars haha thank you

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Reply from HotBox Pizza 2024.11.26

Thanks Cesar! Always hit me up if you ever need anything at all.

Mark Peelor 2024.10.03

     

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Kassie “Kassinova” Barroso 2024.09.26

     

Would recommend the heavy veggie pizza! Not super soggy with all the veggies. Breadsticks were also a hit.

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David Navarra 2024.09.20

     

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kruthi p 2024.08.01

     

Quick and easy order placement and pickup. Pizzas made to perfection every time

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Poli Rosa 2024.06.20

     

Scams I placed the order through the app and after three hours and eight calls saying that the food was coming, they decided to charge me extra to deliver it beyond the amount already paid. I accepted because it was late and I was hungry but they never came and they refused to give my money back. I was robbed, deceived, I slept at 4 am waiting and hungry

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Shelley Cesla 2024.06.15

     

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Vinny Silva 2024.03.13

     

Went in on Saturday wanting to place a pizza to go. Was totally ignored by one lady whose name I still don’t know because she didn’t bother to reply when I talked to her. I thought she was just too focused for a second so I waited. Yet I waited for nothing. There was a gentleman around too and he didn’t check on us either. Ended up not placing the order, left and went some place else. I heard the pizza is good there, unfortunately I’ll never know.

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Reply from HotBox Pizza 2024.03.14

I am so sorry that this happened Vinny. I have addressed this with the crew and I think the issue has been fixed. We'd love to have you back. If you reach out to me at gavin@gethotboxpizza.com I'd loke to discuss further. Thank you for your valuable feedback.

Wallstreet Eazy 2024.01.29

     

Horrible Horrible experience! Went in for my usual order as I am a frequent customer here and service was a complete JOKE! The usual staff wasn't on shift today unfortunately so Elija took my order; with a very bland attitude i might add. (No biggie) I overlooked this because we all wish we were at home when at work sometimes right? I forgot to ask for my pizza to be thin(skinny) so upon requesting to have it adjusted prior to my pizza being anywhere near complete and apologizing for my mistake in ordering; an employee on the pizza line gets angry and violently slammed his hand on the dough station and yells. I overlooked this as well. Then the "manager" (Laura Lye) the biggest joke of the experience proceeded to play in her hair with both hands as if she was putting a ponytail in then walks over and digs her bare hands into the cheese and dumps it on my pizza. I stop her and explain how unsanitary that is and her reply is "oh its fine, I wash my hands more than anyone in here" I go on to explain that I myself am servsafe certified and I must have missed that portion on the test that stated washing your hands wasn't required PRIOR to preparing food. Especially after you've touched your face, hair, and or cell phone. Laura Lye threatened to kick me out and call her boss on me if I didn't stop talking to her and expressing my dissatisfaction in her food handling practices for this establishment. I then ask for a refund for the $40+ dollars I paid for my 2 orders and went to another pizza joint that has a better understanding of safe food handling and customer service. By far the WORST experience I've ever had at this pizza joint. If negative stars was a thing -5 stars would be my rating for today's experience. Laura Lye needs to be retrained in food safety compliance, customer service and management or removed for her position as manager of this establishment and only allowed to CLEAN UP!!.

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jasmine curtis 2024.01.29

     

Me and my boyfriend come to this HotBox pizza all the time NEVER had a problem. But these two employees was extremely RUDE. We ask if we can get our pizza a skinny, the employee with the Hat on Loudly Slam his hand on the counter. Me and my boyfriend just look like really? Then as we are watching them make our pizzas the employee with the blue jacket on and blonde hair has NO GLOVES on NO HAIR NET, she rub her hands through her hair and dug in the cheese to put it on our pizza. 🤮 Ask the cashier for a manager on duty RIGHT AWAY .. And it’s her! So disgusting. She replied that she wash her hands more than any employees there?. Which is saying your team members are all dirty. As me and my boyfriend are managers we had to educate this so called “manager” on food sanitation. Which teaches you that when getting your food handlers certification. WE WILL NEVER COME TO THIS ONE AGAIN! YUCK 🤮 We ask for a refund and she continues to get even more rude.

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