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Reviews (208)
Danny Clarke
2023-09-23
I am complaining about you staff being on phones, listening to music with earphones, staff wearing tracksuit bottoms and staff being rude.
I was speaking to 2 staff who were lovely and helpful back in January Fiona and Martin who helped me alot when I moved over here to Dublin from Nigeria they recommended things for me to do when I came over and they knew their stuff, that when my family came to visit dublin I wanted to bring them on citysightseeing but because of the complete utter rudeness and non professionalism from your staff I actually decided not to use citysightseeing I went with do dublin the green bus who are very friendly, helpful and professional and buses are more frequent, I always used citysightseeing but after the experience with your staff especially the girl in the tourist office with long hair and glasses by name of Luceilia who claimed to be supervisor she should not have a job she is very rude and can't speak to customers the staff wearing tracksuit should be sent home staff wearing white tshirts under uniform which is visible to customers is a joke,
If fiona and Martin where still there I would've used citysightseeing but after the staff you have now I refuse to use citysightseeing, Brin your 2 staff back with were helpful fiona and Martin at least they have excellent customer service skills
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Manuel Ribeira
2023-09-21
Gostei.
Achei interessante lá em Dublin tem o bom costume de cumprimentar o motorista ao entrar e despedir ao sair.
ishootpeople Ferry de Kok
2023-09-12
Kay Eisenacher
2023-09-12
Easy workflow, reliable and very friendly drivers and good pricing compared to other offers of the same type. I booked online and got the tickets from one of the streetworkers at Trinity college. Free but cheap headphones are included, i would bring my own ones tbh.
We hoped of several times and back on, had to wait like 15 Minutes for the next bus.
I liked the driver mike who played typical irish music between the audio-commentarys.
Recommended
Thank you very much for your review Kay ;)
M. P.
2023-09-11
Glad you played the english version without headsets, (Bonus: that means less waste of earpieces)
Wish there was another bus en route... we saw other companies drive by more frequently. We noticed this price was lower.
Stop 1 is mislabeled on the online map, its about 7 bus lengths away from the actual stop.
We appreciate your feedback ;)
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ayesha saeed
2023-09-11
Mark was an excellent driver and guide!
He is a legend ! :)
Tim Gates
2023-09-10
I am on it now!!! Up top half the boxes for the sound did not work . We sat 30 minutes at stop one before moving. We gone off at 16 and waited 45 minutes for the next bus. Very disappointed!
Dear Tim
We're very sorry for your inconvenience. Please can you write us an email to hello@hoponhopoffdublin.ie and tell us the exact day and time? We will investigate this incident to ensure it does not occur again. Please contact us directly if you are back in Dublin and we will try to make amends.
Kind regards
City Sightseeing Team
Petra Beck
2023-09-09
Mark is the best bus driver
He really is ! :)
Patricia Macdonald
2023-09-08
Driver Mark was wonderful but driver who let us off at the Epic Museum around 2:30 was horrible. He was on his cell phone talking very loud, failed to turn on narration and sat for about 10 min at Phoenix Park. Passengers disembarked as they wanted were tired of waiting. He lacked professionalism. As a former tour operator, I would have fired him. We also had no idea of scheduled arrivals at pick up points. I have used city sightseeing all over the world and this was my first bad experience.
Hi Patricia,
We're sorry that things went the way they did for you. We already investigated the case and we have taken action on the matter. Please send us a mail to hello@hoponhopoffdublin.ie and we will help you out with this case.
Kind regards
City Sightseeing Dublin Team
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C MacDonald
2023-09-08
Our first driver was great. But the second driver was horrible. He was on his phone the whole time and for some reason stopped at Phoenix park for 8-10 minutes. About 5 people got off the the bus they were so annoyed. Of course he was yelling at someone on the phone. He never turned on the narration After that experience I would recommend the green bus or the burgundy bus to anyone coming to Dublin
On side note. MARK was outstanding. He shared information and was very personable.
In today’s technology age it would be great if you could incorporate interactive maps so you have an idea on when the bus would be there without wasting 20-30 mins wondering when it is.
Hi C MacDonald, we appreciate your feedback.
First of all thank you for writting this review, we apologies for this experience and we ant you to write to us, to our
Hi C MacDonald, We appreciate your feedback.
First of all, thank you for writing this review, We apologize for this experience and we want you to write to us at hello@hoponhopoffdublin.ie so we can help you with this situation that you suffered this day.
Also, we are happy to say that we are really close to launching our app, where you will see the map and where is each bus at the moment.
Our sincere apologies from the City Sightseeing team.
Thomas Cantz
2023-09-07
Achtung, Achtung vor diesem Unternehmen, man wartet ewig an den Haltestellen.
Kostbare Urlaubszeit verstreicht am Straßenrand.
Wir hätten echt mehr sehen können würde wie versprochen alle 30 min ein Bus vorbei kommen.
In der Wartezeit an der Haltestelle sind zwei Big Bus und ein DoDublin vorbei gefahren.
Nehmt besser die Konkurrenz Unternehmen.
Hi Thomas,
Please can you send us an email to hello@hoponhopoffdublin.ie and tell us the exact day that this was?
We're sorry that things went the way they did for you. Our buses run every 20-30 minutes every day occasionally there are delays in traffic but our competitors experience these same issues
Kind regards,
City Sightseeing Dublin Team
Xtine Ho
2023-09-07
An jeder Station mussten wir ca. 45 minuten warten. So haben wir leider nur 3 Besichtigungen machen können, dann ging uns die Zeit aus.
Hi Xtine, we are really sorry to hear your experience, please send us a mail to hello@hoponhopoffdublin.ie so we can have a better feedback of this situation you experienced.
saray gomez
2023-09-07
Me cancelaron el tour y han pasado dos meses y siguen sin darme el dinero (mas de 100€) y dándome largas. Una estafa
They cancelled my tour two months ago and I don’t have my money yet (more that 100€)…a big scam
Hi Saray, we are not sure if you are writting to the write company, we run a service 365 days a year. Can you please send a mail to hello@hoponhopoffdublin.ie and we will help you out.
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Lewis Chapman
2023-09-01
Mark was an excellent driver, with exceptional knowledge of the city and tours. Would definitely recommend this tour.
Thank you Lewis ;)
Jennifer Osullivan
2023-08-30
Mark our driver was an absolutely fantastic guy went out of his way to help us, nothing was to much trouble. Bus tour was great but mark was so kind. Thank you. Definitely 5 star experience.
Thanks Jennifer for the 5 stars :)
Javier Almendros García
2023-08-30
Es un tur bus divertido los conductores son amigables
Gracias Javier ! :)
Robert Mazza
2023-08-30
Our driver Mark was a great help.
;)
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melissa Capozziello
2023-08-30
The driver we saw in the begiining was nice. If you are on a cruise ship you are better off booking one right when you get off the ship. This took us 20 minutres to get to and runs every 30 minutes. You lose to much time waiting. Other companies are every 15. We used HOHO in other ports that were every 15 so not sure why this one is every 30 minutes
Hello Melissa, thanks for your review and your feedback, our buses usually go every 20 to 30 minutes, it depends on the day and the traffic, always trying to reduce times.
If you would like to tell us more about your experience with us and help us improve, please do not hesitate to contact us at hello@hoponhopoffdublin.ie
Billy Linehan
2023-08-29
Mark was a great tour guide on our way to the zoo. Very helpful pointing out locations.
Tom W
2023-08-26
Mark was very friendly and helpful in assisting us to find the closest stop to our destination and also directing us after we left the bus. A wonderful experience!!
Hi Tom, thanks for your nice words, Mark will love to see your review :)