Hollywoof Pet Spa and Daycare التقييمات

Jenna Lacy 2025.12.16

     

They cancelled grooming appointment 1 hour before appointment time and said they cant’t get my dog in for an appointment for another 3 weeks. Appointment had been booked 8 weeks ago. I understand people get sick but it’s disappointing you can’t find another staff member to fill in or offer an alternative appointment sooner. Will be going elsewhere from now on. Although past grooms have been ok, they are a lot more expensive than other places who can do the same job.

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الرد من Hollywoof Pet Spa and Daycare 2025.12.17

Hi Jenna, we are very sorry to hear about your disappointment. Unfortunately, when a staff member is sick it is a bit out of our hands especially during our busiest period of the year. I have tried calling you a couple of times to reschedule you as soon as possible and popped you on our high priority cancellation list. Feel free to give us a call when you have a moment so we can rectify the situation. Kind regards, The Hollywoof Team

Tameka Louise 2025.11.07

     

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Jan 2025.11.06

     

Just came back from a vet visit as my dog wouldn’t stop licking his paws after his first groom with hollywoof on tuesday. Turns out he had a cut in his paw from grooming. I had such high expectations from hollywoof especially since they are so highly rated on google. My dog came home itchy and irritated with an injury on his paw. He now has to wear an e-collar to prevent further irritation. Thank you for the warm reception when we came in, but I feel quite distrusting now of the quality of their grooming service. Would never be using this business again.

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Maddison Cameron 2025.10.13

     

They sent my little dog home quite traumatised and butchered his hair cut very disappointing

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Sarah McAlpine 2025.05.06

     

We have just moved to the Gold Coast and were recommended Hollywoof by some parents in my dog's breeder group. The women who work at the front desk are so welcoming, friendly, and helpful. I had a minor billing issue on our second visit, which was promptly fixed up by the owner, Chris. He was extremely professional and great to deal with, and I'm looking forward to returning with my dog, Humphrey, very soon. He seemed to love his visits, and always prances around after his hair has been cut.

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Chris AD 2025.04.29

     

Great service and clean facilities. My dog loved it and was super tired at the end of the day.

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Christie Clifford 2025.04.27

     

Did a great trim of all the floof on my golden retriever Archie

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Mike Collins 2025.03.26

     

I can’t recommend Hollywoof enough! They took such great care of my dog and went above and beyond to make sure he was comfortable and happy. Despite a small mix-up with the booking, they still managed to fit him in for a tidy and trim, which I really appreciated. The staff is incredibly friendly and welcoming, and you can tell they genuinely love what they do. My pup came home looking and feeling great! I’ll definitely be coming back and would highly recommend them to anyone looking for top-notch care for their dogs.

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J A 2025.03.18

     

Wonderful. Thank you for looking after Mia and Milo today and their grooming too 😊

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Adele Scott 2025.03.11

     

Lovely staff

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Sara Plewinska 2025.01.20

     

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Tina Toth 2024.12.07

     

I was very impressed with the staff that looked after Obi our cavoodle yesterday. He was looking so handsome and happy when I picked him up

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jenny bevan 2024.11.03

     

Friendly staff great service very happy

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Morgan Norman 2024.10.21

     

Great Grooms and our Dog doesn’t come back shaking - like she has with other groomers. Would definitely recommend!

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alexia negro 2024.10.15

     

Extremely Disappointed with Hollywoof Grooming! I took my Pomeranian to Hollywoof Grooming today with specific instructions for a show dog cut. I provided clear pictures and requested. Despite this, my dog remained at the groomers for over 4 hours and returned with: •⁠ ⁠A completely ruined coat I ASKED NO CUT CUTTING EXCEPT RARE AREA NO REDUCTION ELSEWHERE •⁠ ⁠Unremoved knots •⁠ ⁠untrimmed nails Ears shaped exactly as I requested they NOT be. •⁠ ⁠A really bad made “standard” cut, ignoring my specifications I'm shocked and upset. Hollywoof Grooming failed to follow basic instructions, I would never back here and I wouldn’t suggest to anyone to do it They seem incapable of grooming. Ps. I requested to pay the bill after see my dog as they have cameras in the shop and I saw my dog was looking terrible.

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الرد من Hollywoof Pet Spa and Daycare 2024.10.15

Hi Alexia, we are really sorry that you were unhappy with our services for Romeo, especially being that in our 5 years of operation we are yet to receive a negative review from a client and we pride ourselves on providing the absolute best service to all of our clients. However, when you showed us a photo of the show dog cut you were after, we explained that we cannot scissor the entire body and it was then agreed upon we would complete the service you had booked in for (a light tidy of the bottom, paws and sanitary area). You requested to see him before paying, and when you expressed that you were unhappy with the cut we offered to fix up anything you were unhappy with but you refused and said you would not pay for the cut, and that we should pay you instead. Romeos coat was very compact so we spent about 3 hours in total grooming him, so it was very disappointing that we could not make you happy.

the owner contacted you and offered a complimentary follow up service and product package. Once again, we're really upset that you weren't satisfied with the service and wish you all the best in future.

Ben Fitzpatrick 2024.10.14

     

Very happy with Fleur's trim. From this to this! She's a one year old Spoodle and always comes out happy!

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Jas Christie 2024.10.04

     

Totally love Hollywoof, every time my babies Bentley & Porscha come here they always leave looking exceptional. Very professional and great service, wouldn’t go anywhere else.

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Paulo Camargo 2024.10.04

     

Lua has been a regular for the past 6 years. She loves it.

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David Dibley 2024.09.25

     

Always a perfect cut for my sweet angel Millie! I love the consistency of Hollywoofs and I can tell they treat her like the angel she is xxx

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Corrina Lessing 2024.09.25

     

My dog has been coming here for years and the service can’t be beaten! Always an incredible job, the best she has ever had, but also importantly I trust my dog there above anywhere else.

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