So this company has now performed theft against my wife. She ordered a product from this company. They not only sent the wrong product but sent one that was one third the size. There solution was well its the same its just not aerosol will give you a $3 dollar discount. So they want to discount just the size even though its not even the same product. On top everything she ordered this product in August. This is now November. There was only one email Sept 23rd until October 28th that the item she actually ordered was ready to be shipped. If this was a manufacturing setting and you told me the thing I ordered was on its way finally after 3 months and you sent me the wrong thing still my production line would be down. Perform you professional due diligence and send the product that was requested. Not give a $3 dollar discount for a product was not ordered.
Terrible customer service. I ordered a few items that I knew were backordered. I waited patiently with basically no communication of when they would be arriving. After over two months the items finally shipped out. When I recieved the products one of my items was wrong in size and type. I then emailed them to remedy the situation, and their response was rude, abysmal and argumentative Do not order from here.
Reply from HollyNorth Production Supplies Ltd.
2025.11.11
We are sorry to have let you down and we are working to quickly correct the errors made. Hopefully once this has been resolved you will feel comfortable enough to revise your review.
Very friendly staff. Creative in their own right, and fully respect creative questions around NEW use cases for their products.
Of course they provide the obvious industry specific solutions, however there are many tertiary uses for their broad spectrum of product.
Reply from HollyNorth Production Supplies Ltd.
2025.11.03
Thank you for the positive feedback, Liam!
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Reply from HollyNorth Production Supplies Ltd.
2024.12.18
Hello Maya,
Thank you for your feedback. We take all reviews seriously and strive to provide the best experience for our customers. However, we couldn’t find any record of an order or visit under your name. If there’s been a misunderstanding or an issue, we’d love the opportunity to make it right.
Please feel free to reach out to us directly at info@hollynorth.com with more details so we can address your concerns. We value your input and hope to resolve this matter promptly.
Best regards,
Team HollyNorth
Thank you for your feedback. We take all reviews seriously and strive to provide the best experience for our customers. However, we couldn’t find any record of an order or visit under your name. If there’s been a misunderstanding or an issue, we’d love the opportunity to make it right.
Please feel free to reach out to us directly at info@hollynorth.com with more details so we can address your concerns. We value your input and hope to resolve this matter promptly.
Best regards,
Team HollyNorth
Supreme service and this Canadian online store is a great place to shop even if you live in the USA. I had questions about an item I was unable to find at any price in the US, and all were answered immediately and usefully.
Reply from HollyNorth Production Supplies Ltd.
2024.10.03
Thank you for your feedback, Rhonda! We appreciate your kind words and look forward to serving you again in the future!
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I had planned on renting a fog machine from another company, but was told 48 hours before our event that it was on the fritz. They recommended I call HollyNorth and they were able to provide me what I needed on short notice. It worked very well and didn't set off the smoke alarms as promised. I'll definitely just go straight to HollyNorth next year and book in advance. Thank you!
Reply from HollyNorth Production Supplies Ltd.
2024.07.24
We are happy we could help out on short notice with our rentals! Thank you for working with us! We look forward to serving you again in the future!
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I have purchased quite a bit of dance flooring from this company. The most recent order of dance floor a friend recommended a company other than Holly North. After consulting with this middle man I realized Holly North would be more inexpensive due to the method they ship freight. Realizing my error I quickly contacted Mike at Holly North who was able to reduce my shipping costs considerably. The customer service was very knowledgeable and practical, the other middle man production company told me unusual things about installing dance floor (which I had done many time in many different spaces) and did not seem as aware. On the other hand Mike as Holly North handled all of my concerns effectively and swiftly. Highly recommend his service and this company especially for buying all production material related to dance.
Reply from HollyNorth Production Supplies Ltd.
2023.09.19
Thank you for the review! Always happy to help!
Friendly knowledgeable staff who remember you. Well stocked and connected; able to provide pretty much anything required for making a movie or putting on a production. Hobbyist or big budget studio project, all are welcome. You can shop their site online. Pick up in the store or shipped to your location. LOVE HOLLYNORTH!! I even bought my foldable bike from them XoXo 💋❤️✌️
Reply from HollyNorth Production Supplies Ltd.
2023.05.03
Thank you so much for taking the time to leave a review! We really appreciate you sharing your experience with us. Hope to see you again in our store! :-)
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Always have the stuff we need and ready for pickup, even if it is asap, because we all know it is a 911 run in the movie industry. Thanks from When call's the heart season 10 crew
Reply from HollyNorth Production Supplies Ltd.
2022.10.11
Thank you, Richard! We're always happy to help anytime!
First and foremost, HollyNorth is a business that caters to a specialist industry, so they're not exactly geared towards the general public - you're going to HollyNorth because you know what you want and you know that they have it.
With that in mind, I have found HollyNorth to be a pleasure to deal with for years. Friendly staff who know what they're doing, know what you need and happy to help you out. And that's the kicker there - happy guys in this industry usually means that you are doing it right ;-)
Reply from HollyNorth Production Supplies Ltd.
2022.10.06
Thank you very much for this review, Andrew! Greatly appreciated!
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