Verified Company
HMI is the only place we takeout cars! They do great work, and are always fast, honest and accommodating.
الرد من HMI Auto Care
2026.02.06
Thank you so much for your amazing 5-star review, Donna! We are thrilled to hear that HMI is your go-to place for car service. Providing top-notch work and excellent customer service are our top priorities. We look forward to continuing to meet and exceed your expectations.
Had 4 new tires mounted on my car. I was impressed that HMI could have charged me for a wheel alignment but the car was inspec after tires were mounted. And HMI told me they didn't need to do the alignment. That was very honest of them. Also like that they did mulipoint inspection of car. And tested battery free of charge
Provided excellent service at a fair price. Gave a detailed report on what was needed and options available. Car was completed before the time requested.
الرد من HMI Auto Care
2026.01.29
Thank you, William, for your positive feedback! We're thrilled to hear that you had an excellent experience with us. Our team is committed to providing exceptional service at a fair price. We're glad that our detailed report and early completion met your expectations. If you ever need any further assistance, don't hesitate to reach out!
Even though their website indicates they service Mini Coopers, they now do not. Their website information should be updated. Other than that, there is no problem with their service.
الرد من HMI Auto Care
2025.11.20
Thank you for bringing this to our attention, E. We apologize for the inconvenience caused by our outdated information.
All i can say is 🤩😍🤩🤪!!!!! I came with my cuz to get her car fixed and let’s just say I’ll be coming back here more often… ima buy a hooptie just so i can see these guys more often! Shawn is superrrr cute and he wears these little tight jeans that hi lites his package and he’s packing!!!!! There’s some lady working in the office and she’s good looking too!! (I don’t roll that way but if I did it would be over) I seen 2 of the mechanics and one had this slicked back hair looking all fine like he’s in the godfather ready to call a hit on some dealers that are in his turf and the other one is this handsome old man! Super handsome! Super fit!!! Ladies if your looking for a honest shop to fix your car and some cuties to look at and think about when your in bed with y’all dusty husbands come here. They don’t disappoint!!!!
الرد من HMI Auto Care
2025.11.12
Thank you for this glowing review, Rebeka! We're thrilled to hear you had such a positive experience with us. Our team takes pride in providing excellent service, and we're glad our staff made such a lasting impression. We genuinely appreciate your recommendation, and we look forward to seeing you again soon!
Good communications, trustworthy and good workmanship.
الرد من HMI Auto Care
2025.10.20
Thank you for your kind words, Dom! We strive to provide exceptional communication, trust, and workmanship to all our customers. It means a lot to us that you had a positive experience with our services! If you need anything else in the future, please don't hesitate to reach out.
I caught them lying to me multiple times. They told me my breaks were good. They weren't, and now my rotors are warped. I had to bring it back to replace my rear calipers. They told me the suspension needed over $1,300 worth of repairs. It doesn't. Another shop showed me the suspension isn't loose and doesn't need repairs. They told me the extra $300 they added to my quote was because of inflation. Inflation has been going down for months. And they just raised their hourly rates too. To be fair, they did do a decent job welding my exhaust. However, I've been very disappointed with the quality of the other work, and the dishonesty.
الرد من HMI Auto Care
2025.09.17
Dear Nimbus, we're disheartened that your experience fell short of your expectations. We take your feedback seriously and assure you that we hold ourselves to the highest standards. We would appreciate the opportunity to make things right. Please send us a direct message with your contact information so we can discuss your concerns further. Thank you for bringing this to our attention.
James at the Hackettstown Avis location was absolutely amazing! When we found out we couldn’t fly because we didn’t have our REAL IDs, we had to pivot quickly and take a road trip instead. We needed a van last minute, and James went above and beyond to help us out. His professionalism, kindness, and calm demeanor made a stressful situation so much easier. We even forgot my son's phone in the van, and thanks to James’s honesty and attentiveness, we were able to pick it up the next day without any hassle. It’s rare to find someone so genuinely helpful and dedicated to outstanding customer service. We’ll definitely be renting from Avis again—because of you, James!
الرد من HMI Auto Care
2025.06.25
Dear Eelnah, thank you for your kind words about James! We're thrilled to hear he provided exceptional service and made your experience stress-free. We'll be sure to pass along your compliments to him. Our team takes pride in delivering outstanding customer care, so we can't wait to serve you again soon at Avis!
HMI took care of my car and helped me diagnose the engine code I was getting. Only comment I have is it would be nice to receive a discount on the diagnostic fee since I got the work done there. Other than that they are going to take care of you and your car.
الرد من HMI Auto Care
2025.06.25
Thank you for the positive feedback, David! We appreciate your suggestion and will take it into consideration. We are glad that we could be of service to you and your car. We are committed to providing top-notch care and always aim for customer satisfaction. If you have any more questions or concerns, please don't hesitate to reach out to us.
Great service, reasonably priced. Saved me loads of $$ repairing exhaust rather than Audi replacing whole system.
الرد من HMI Auto Care
2025.06.25
Thank you for your 5-star review, David. We are happy to hear that you had a great experience with us. It's great to know that our service saved you money while still providing a top-notch repair. We appreciate your business and look forward to serving you again in the future.
